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Bothell, WA, 98012
October 28, 2018

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Jennifer Ingle

***** ******* ******* ***, **** J*

Bothell, WA 98012

Tel: 253-***-****


Professional Experience

Guardian Water & Power Seattle, WA

Special Accounts Billing Coordinator (06/2016 - Present)

•Responsible for all utility billing processes for over 120 multifamily residential & commercial properties monthly for property owners.

•Call center support and customer service

•Scheduling and preparing service work orders

•Managing and scheduling the service technicians calendars

•Training new hires on Utility billing processes and call center

•Experienced in billing for Allocation, Convergent, Hot and Cold and Ratio Utility Billing for Gas, Water and Electric Accounts.

•Invoicing Owners

•Preparing meter kits including programming and wiring various meters and data collectors

•Creating agendas for meetings and taking meeting minutes

•Exporting meter reads

Greyhound Lines, Inc. Seattle, WA

Greyhound Package Xpress Logistics Operations Supervisor (11/2001 - 04/2016)

•Managed all facets of department operations

•Inventory control

•Recruiting, interviewing and hiring new employees

•Reviewing employee performance and writing evaluations


•Terminal Bookkeeping

•Conducting Safety Training Meetings

•Sales calls and securing new accounts

•Shipping and receiving

•Customer service management and resolving customer complaints

•Coordinating travel for upper management and supplement drivers

•Processing claims and package inspections

•Preparing and balancing deposits daily

•Tracking and tracing for all freight and baggage

•Ordering company supplies

•Supervising and coaching employees

•Assisting with ticket sales, loading buses and driver management as needed

Safeco Insurance Redmond, WA

Document Imaging Department Distribution Assistant (01/1999 - 10/2001)

Opening and sorting incoming mail


Data entry

Researching closed claims

Customer service

Team leadership

Faxing, copying and preparing reports

Biagio Luggage Seattle, WA

Assistant Store Manager (11/1997 - 12/1999)


Recruiting new employees

Preparing daily deposits


Inventory control

Customer service

Training new employees

Point of sale transactions

Albertson’s Inc. Seattle, WA

Section Manager (06/1994 - 10/1997)

Preparing and packaging various food items


Customer service


Stocking and merchandising

Ordering supplies


North Seattle Community College Seattle, WA

General Education Degree 1997

Computer and related Skills

•Proficient in POS Systems, UPS System, Kronos, QuickBooks, Boss, One Network, Shiptrack, Google Suite, Microsoft Office, Isymphony, Mitel Connect & Outlook.

•Experience in use of multiple Utility Systems Management Programs: Tapwatch, Speednet, Tehama, Gsoft, Submeter Solutions, & Next Century.


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