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Administrative Assistant Customer Service

Clearwater, FL
October 28, 2018

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Joan Lipscomb

**** *. ***** ******* ******, Apt. 235

Clearwater, FL 33759


Career Summary:

A seasoned professional, with 11 years of experience in medical admissions, 10 years of administrative assistant, and office coordinator experience from England, Germany and Alaska.

Nine years of marketing to Case Managers and the Community. A very personable and dedicated team player who gets the job done.

Computer Experience: Microsoft Office Word, Excel, Point Click Care, Extendedcare, Curaspan, and Proprietary

computer programs

Performance Summary:

Maintained payroll for a staff of 27

Handled the Admissions office full circle

Supervised Admissions Coordinator

Trained Admissions Department Staff

Administrative Assistant supporting staff of 30 employees

Scheduler in a fast, intense office for a team of 20 clinicians

Daily Referral Liaison with Case Managers and Social Workers from referring hospitals

Maintained all incoming hospital referrals and pre-screened potential admissions

Liaison to unit managers and housekeepers for preparation of new admissions

Oriented residents and family members to the facility and completed intake/admission paperwork

Completed on-site hospital clinical evaluations in the absence of the clinical liaison

Provided facility tours to potential residents and families members

Attended community group meeting on behalf of the Marketing Director

Compiled data and generated the marketing report for corporate office

Input new admissions demographic into database

Applied patient identification bracelets, photographs for the medical record, and door signs

Scheduled customer service meetings and in- services

Arranged discharges for patients

Triaged incoming calls from insurance companies and the general public

Created reports, typed correspondence, and updated department resource forms

Updated and submitted hospital census and daily reports before expected deadlines

Professional Experience:

Admissions Director – Highland Pines Health and Rehab – January 2018 – September 2018

Admissions Coordinator - Select Specialty Hospital – April 2016 to December 2017

Director of Admissions – Lifecare Center, Pensacola FL - March 2006 to June 2015

Office Coordinator – Baptist Hospital, Pensacola FL – 5 2002 – 2 2006

11yrs Former work experience in England, Germany and Alaska.

Education: Health Information Management (Associates Degree)

Pensacola State College – Pensacola, FL (Graduated-2015)

Medical Transcription Certificate – Harcourt Learning Systems (Virtual), AK

Nacton Heath High School, Ipswich, UK, General Studies

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