Manager Customer Service
Resume:
RESUME
AJITH KUMAR
ac7i41@r.postjobfree.com
EXPERIENCE
SUMMARY: TOTAL 14 YEARS OF EXPERIENCE.
FOOD AND BEVERAGE STORE –COFFEE SHOP
CATERING
RETAIL SALES (FOOD - NON FOOD – ELECTRONICS)
CONSTRUCTION STORES .
1. DR. CAFE COFFEE SHOP - SAUDI ARABIA.
POSITION - SUPERVISOR (OPERATIONS),
DURATION - 25/03/2016 TO 30/04/2018
RESPONSIBILTIES:
Handling stores daily operation activities, supervising every step, reporting to store Operations Manager and Area Manager.
Following Standard service and Updating 7 Core and Subsidiary Station report daily.
Handling Daily sales & Banking activity of Multiple Assigned stores and Reporting to Finance Dept.
Supervising entire cleaning, maintenance activities and following Company food hygienic standards.
Doing best customer service to the guest.
2. IFS QATAR.
POSITION - JUNIOR CAMP BOSS,
DURATION - 12/10/2015 TO 20/03/2016
RESPONSIBILITIES:
Handling an entire operational activity of labor camp. 3000 peoples strength for serving 3 meals per day, daily and meeting inspats getting updates of service and reporting to operations manager for continuous improvement of service.
Doing duty follow ups assigned by camp boss and operation manager. 3. OMAN INTERNATIONAL GROUP (SAOG)- MUSCAT. OMAN
POSITION - CATERING SUPERVISOR,
DURATION - 16/11/2013 TO 10/10/2015
RESPONSIBILTIES:
Handling daily catering operations in industrial catering in assigned different locations.
Supervising all steps of food preparation, sampling,quality assurance, hygienic standards, and updating daily customer feedback report.
Handling a team and assisting in daily operational work and feed back to the Manager.
Menu updates and customer follow up.
4. PAI ELECTRONICS MANGALORE.
POSITION - FLOOR MANAGER.
DURATION - 24/08/2010 TO 10/11/2013
RESPONSIBILTIES:
Handling promotional team and promoting the brands like LG, Samsung, Godrej, Whirlpool Videocon, Onida and Panasonic
Responsible for sales target setting, for weekly, monthly & Annual basis
Co- Ordination with internal sales team and assist to develop business generation & Ext. customer base
Responsible for inventory, stock check, updating new products and indenting unit.
Preparation of Purchase requisitions and Warehouse stock Updates And Transshipment Updates.
5. SPENCER RETAIL LTD.
POSITION - CUSTOMER SERVICE SUPERVISOR (CSS)
DURATION - 19/11/2007 TO 03/04/2010
RESPONSIBILITIES:
Solving problems, complaint and queries of customers of different category.
Responsible for providing advice and updates to the customers on the current market scenarios and future market trends
Giving proper training to the staff under working me & newly appointed staff.
Handling daily stores operational work in daily store and promotional activities, in floor area with promoters and reaching sales target weekly and monthly and annually.
Working with merchandiser regarding indenting, display and inventory management and stock check.
6. SOBHA DEVELOPERS BANGALORE
POSITION - JUNIOR EXECUTIVE STORES
DURATION - 03/12/2003 TO 16/10/2007
RESPONSIBILITIES
Acted as a liaison between A Company and the key account for all issues and represent the team in discussions with project manager on account status and project related issues.
Maintaining stock status,& consumption status, in soft copy & hard copy
Preparing all documents daily basis & submitting to the project manager & head office daily as well as monthly basis, & preparing monthly stock statement for submitting to the audit dept.
Keeping proper records on consumptions of different category materials for site use through daily store operations.
ACADEMIC BACKGROUND.
COMMERCE GRADUATE FROM MANGALORE UNIVERSITY 2001.
SOFTWARE SKILLS
WORKING KNOWLEDGE OF COMPUTER AND INTERNET SAVVY.
PERSONEL INFORMATION
NAME AJITH KUMAR
FATHER NAME K. RAMACHANDRA PRABHU
DATE OF BIRTH 09.10.1980
PASSPORT NO J 2368148
LANGUAGES KNOWN ENGLISH, HINDI, KANNADA,
HOBBIES READING NEWS PAPER
ADDRESS KOVDOOR, KANDALKE HOUSE,BAILOOR 574102
UDUPI DISTRICT. KARNATAKA.
EXPECTED SALARY BEST FOR THE POSITION
SIGHNATURE
AJITH KUMAR
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