EUGENE E. CRISWELL, JR.
Over 15 years of Executive Administrative Assistant experience for Top Fortune 500 Companies; HSBC; Bank of America; Prizer Inc.; Colgate-Palmolive; Morgan Stanley; Credit Suisse; New York Life Insurance Company; etc.
Over 10 years of detailed calendar management experience including managing up to 20 at one time on Trading Floor.
Over 10 years of experience managing domestic/Int’l travel arrangements.
Professional presence and ability to engage with C-Suite Executives & team, building co-operative relationships.
Experience supporting C-Level executives; Sr. Managers; Directors; VP’s; and required team members.
Capacity to perform all duties with integrity and discretion due to the frequency of C-Level Internal/External contacts and regular exposure to confidential data. Self-starter with ability to work independently with minimal guidance.
Extensive Travel and Expense report processing using Concur and BuySmart expense report program.
Maintains stable performance; works effectively pro-active under pressure. Treats everyone with respect/honor; along with sensitivity to cultural differences; arranged passport; Visas and all necessary travel documents.
Tech savvy with knowledge of the Windows environment, Microsoft Office Suite (strong Excel; Word & PowerPoint skills).
Proficient in MS Office (Word; PowerPoint; Excel and Outlook)
Turret and Cisco Phone System
Track Record Locator
Amex Expense Reports
Exceptional Communication skills
ROCHE/BIOPHARMA COMPANY, NYC, NY
Administrative Associate II/Front Desk Receptionist
7/2017 – 4/18/2018
Administrative support to 8 Manager’s in the Innovation domestic/international divisions.
Identify and anticipate needs of group and plan work activities accordingly/ WebEx/Video Conferencing.
Manage multiple schedules with heavy calendaring of complex meetings; events, and activities both on and off-site.
NEW YORK LIFE INSURANCE COMPANY, NYC, NY
Senior Executive Specialist to Sr. VP of Compliance Investment Management
7/2016 – 3/2017
Support VP of Compliance & 6 CCOs
Daily business includes: preparing correspondence for update meetings with CCOs.
Managing Executive’s e-mail, screening calls, setting up meeting in various formats (Live meetings, Video teleconferencing, Conference calls, and Lunch appts).
Making and modifying highly complex travel & meeting arrangements that could change at a moment’s notice.
Translate compliance policies into practical applications for New York Life employee’s weekly newsletter.
COLGATE-PALMOLIVE, COLGATE ORAL PHARMACEUTICALS – HEADQUARTERS, NYC, NY
Senior Executive Specialist to General Mgr and Marketing Team
5/2016 – 6/2016
Manage calendar for General Manager; schedule-accept/decline meetings; tele-presence; conference calls.
Greet all Marketing visitors, customers, and candidates with a warm professional smile, as the face of the company.
Process every detailed transpiring for New Employees, On-Board requirements; security badges; security clearance; background checks; laptop and all IT equipment set-ups.
Perform all Administrative duties for entire team, to included, but not limited to: schedule meetings; ordering supplies; greeting visitors; assisting with time sensitive projects, etc
HSBC, LATAM GLOBAL MARKETING RESEARCH DIVISION, NYC, NY
Senior Executive Administrative Assistant and Domestic/Int’l Roadshow Coordinator
11/2015 – 5/2016
Coordinated all required detailed compliance procedures for 9 Managing Directors and 6 Sr. Analyst.
Process all expenses using BuySmart application.
Arrange all travel (primarily Int’l) with AMEX travel.
All expenses were approved through and by Salesforce Management team.
Process all on-boarding requirements for pre-employment: orientation, security screening, 1-9 & license verification, IT equipment set-ups, passports, security badges, profile for company’s directory, Corporate Credit cards.
All external client entertainment needed processing through GETS, to assure corporate Anti-Bribery laws were applicable.
Monitored all corporate (American Express) cards expenses and balance using evolve.
Daily updates of all Worldwide Global Marketing meetings using Dealogic.
Coordinate global and leadership events including Team off-site and conference speaking engagements, as well as associated Roadshow’s Int’l travel itineraries/accommodations and venue reservations preparation of facilities, agendas, travel plans and car service reservations.
METLIFE, NYC/BNP PARIBAS/BNY MELLON BANK OF NY/KUSHNERS COMPANIES, NYC, NY
Senior Executive Administrative Assistant (Various Contracts)
4/2013 – 8/2015
MetLife reported directly to VP of Innovations; revised presentations; managed calendars and arranged travel; set up conference calls and via international communications.
Coordination of special mailing; bank events; meetings; and handle front desk receptionist duties.
Highly visible position; interacting with all levels of management.
Gathered; compiles and reports information relevant to executive(s) assignments.
Professionally communicated effectively with executives, administrative and line management to gather; record or convey relevant information.
BANK OF AMERICA, NYC, NY
Senior Executive Assistant
4/2010 – 3/2013
Reported to Department Head of FIG for NY; London and Italy Headquarters; Managing Director and 4 Strategic Financial Analysts.
Provided administrative support to 9 Senior Managers in Capital Markets on extremely fast pace trading floor.
Overseeing all gate-keeping duties, including heavy call volume using Turret phones.
Extensive T&E report processing using Concur expense report program; and reconciled corporate credit card accounts.
Arranged complex and detailed travel plans and itineraries; compiles documents for travel related meetings for 8 MD’s.
PFIZER, INC., HEADQUARTERS, NYC, NY
3/2008 – 4/2010
Reported to Director and 2 VP’s of Marketing Division at Corporate Headquarters.
Organized programs; events; meetings and conference by arranging facilities and caterers; issuing information or invitations; coordinating speakers and controlling event budgets.
Extensive internal/external communication with Sr. Management and Media contact.
Routinely performed diverse and complex administrative and secretarial duties, involving Marketing projects.
CREDIT SUISSE, NYC, NY
6/2007 – 3/2008
Supported 20 bankers in the Product Structural Research Department on trading floor.
Responsible for bookkeeping of official company records and executed administrative policies. Act as an information resource on company policies and procedures.
Surveyed various publications by major competitors; organized comprehensive file of competitive advertising.
Completed special assignments; which required collecting; and organizing data; which may be the basis of some decision making for Sr. Executives.
PRICEWATERHOUSECOOPERS, NYC, NY
8/2006 – 6/2007
Reported to 4 Partners in the Taxation Department.
Assist Taxation Partner’s handling projects requiring analytical and organizational capabilities.
Direct interaction with clients and high-profile members of domestic/Int’l financial communities.
Prepared; typed’ proofread; edited correspondences, and presentations report.
Composed spreadsheets and memos using MS Office (Word, PowerPoint, Excel, and Outlook) applications.
MORGAN STANLEY, NYC, NY
1/2005 - 7/2006
Answered and screened over 300 incoming calls a day for 12 extremely busy Investment Banking VP’s on trade floor using turret phone system.
Arrange and processed travel; entertainment expense reports; reconcile Amex accounts.
Administrative support to: corporate law; treasury; public relations; money laundering, and a large volume of other Morgan Stanley divisions.
Associates’ Degree in Business Management
Mountainwest Jr. College of Business, Salt Lake City, Utah