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Manager Customer Service

Killeen, TX
October 28, 2018

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Keimonya Jenkins

**** ****** **

Copperas Cove, TX 76522



*/**/** - */**/18

Job Title: Community Development Manager

Standards of Care Home Heath and Hospice

Temple, TX


Supervisor: Mr. Daniel Willie

Phone: 254-***-****

Salary: $45,000

Duties as a Community Development Manager, responsible for establishing trusting relationships with patients and their families while providing general support and encouragement. Conduct intake interviews with patients, including enrolling and/or referring patients to assisted living and rehabs until discharged home. Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found. Work closely with medical provider to help ensure that patients have comprehensive and coordinated care. Follow-up with patients should be continuous from initial identification through closure. Was responsible for providing consistent communication to the Care Management Coordinator to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress. Act as a patient advocate and liaison between the patient/family and community service agencies (i.e. schools, Department Human Services, Heath Care for Homeless, hospitals, support groups, etc.). 2//16-7/16

Job Title: Reservation Specialist (work from home) Hilton Worldwide

Tampa, FL



Salary: $11 hourly (part-time)

Responsible for customer reservation and input of personal information in to Hilton System. from home while completing three week training course and completed 90 day probation. Chose flexible hours through Hilton online system. Received inbound calls from customers requesting specific dates and location all over the world of Hilton properties. Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction. Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue. 7/22/15-2/11/2016

Job Title: Community Relations Manager

Wildflower Place Assisted Living an Enlivant Community Temple, TX 76504

Supervisor: Mrs. Patricia Pierluisses

Phone: 254-***-****

Salary: $48,000

Duties as a Community Relations Manger, evaluate, develop and implement the community’s sales plans working directly with the Executive Director and Regional Director of Sales and Marketing. Responsible for entry and maintenance of database management system/lead tracking. Lead and coordinate all community outreach and community events for seniors, their families and the professionals in the community. Build and maintain relationships with potential residents and their families, identify level of care services, provide excellent customer service and follow-up to assist with the move-in process. Event planning and social activities 8/14-1/15

Job Title: Leasing Agent, temporary

The Liberty Group

100 Nkerhwest Loop 410, ste 501

San Antonio, TX


Phone: 210-***-****

Temporary leasing agent that traveled communities helping customers with apartments. Showed apartments, filed, faxed and answered phone calls. Customer service 6/2013-2/2014

Job Title: Director of Marketing

Independence Hall, Assisted Living

401 East London Street

Bowie, Texas 76320

Supervisor: Mrs. Wright

Phone: 210-***-****

Salary: $60,000

Worked as a Director of Marketing for Independence Hall, responsible for developing, implementing a marketing plan to grow business, increase census, provided education and public awareness regarding independent senior living, assisted living and the services available to the community. Develop and manage infrastructure, budget to ensure financial and other targets goals are met or exceeded. Maintained relationships and generated leads through residents, family members, and professional referral sources. Planned, coordinated, and implemented monthly prospect and referral source activities and events. Analyze market data including primary market research and secondary competitive data and coordinate and participate in market research projects. As a Marketing Director, gave marketing and sales presentations at corporate quarterly meetings and carried out marketing quality assurance inspections of communities. Ability to work well under stress, complete assignments accurately, work independently, good judgment, professional ethics, professional communication skills, ability to motivate and manage time effectively. Developed and implemented motivational tools to stay focused on the goal.


Job Title: Assistant Community Manager

Gables Residential Trust

Eagle Crest Apartment

Irving, TX 78

Supervisor: Nikkia Maxwell

Phone: 214-***-****

Salary: $45,000

Duties as an Assistant Community Manager, played roles in achieving community financial goals operating budgets. Received budget estimates and critically examined for correctness, accuracy and completeness. Studied the previous budget and took into consideration the benefits and losses incurred during the previous financial year. Suggesting suitable amendments in the budget to the higher authorities and managerial staff. Consolidated the data for budget presentation and provided an overview of the financial status of the property to higher management. Preparing detailed reports about discrepancies and amendments that occurred in the budget during the entire financial year. Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentations. Review and approve Statements of Deposit Accounts, ensuring all are timely complied with state laws; all changes are necessary and accurate as stated on the Move out Inspection Report. Oversee and directed efforts to maximize rental income and high occupancy through sales and marketing plans. Stayed on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities. Ability to analytical and organized at problem solving to develop a positive plan of action. 3/10-4/11

Job Title: Property Manager

Glorious Sun Management

The Villas of Bent Trail

Addison, TX 78

Supervisor: Taylor Bliss

Phone: 972-***-****

Salary: $36,000

Worked as a Property Manager, maintained a 95% or higher occupancy, oversaw construction, property rehab, buildings, housing, industrial spaces and other property to make sure it were in good working order looks clean and well-maintained and everything is in working order. Interview potential renters to discuss leasing and property rules, collect rent or association fees, view building, arrange any needed repairs, overseen groundskeeper, pay any municipal bills, answer complaints and concerns from tenants, create budgets and make sure the building complies with all laws. Prepare occupancy, delinquency and expenditure reports. Inspect apartments at move in and move out. I increase the value and profit of the rental property by having high occupancy. Respond to tenant requests and coordinate with office and maintenance personnel to resolve issues promptly and provided emergency 24-hour on-call service to respond to problems that occur and provide direction to staff and/or subcontractors. Reports prepared may include profit and loss statements, financial statements, and miscellaneous financial reporting data. Dependable, organized and extremely detail oriented. Excellent verbal communication skills,

math and accounting aptitude.


Job Title: Assistant Manager

Glorious Sun Management


Coppell, TX

Supervisor: Nikkia Maxwell

Phone: 214-***-****

Salary: $32,000

Worked as an Assistant Manager for Riverchase apartment management, maintained 386 units. I was responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for Riverchase. I performed combination of routine calculating, posting and verifying receipts to make payments to vendors. Processed resident rental payments and obtain primary financial data for use in maintaining property accounting records, while achieved $0 delinquency. Prepared maintenance work orders and made sure the work was completed. Validates debit and credit memos, receipts, adjustments, and commitments. Performs customer refunds. Attended litigation for eviction court and filing process. Conduct all business in accordance with the policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and States laws. Ability to build and maintain customer and vendor relationships. Strong computer skills including Microsoft Suite of Products (Word, Outlook), able to adapt to new technologies. Excellent organizational skills, the ability to multi task. Excellent written and verbal communication skills. 10/08-3/10

Job Title: Marketing Director

Hamlin Management

Kemp, TX

Supervisor: Susan Green

Phone: 972-***-****

Salary: $38,000

As a Marketing Director, responsible for the entire operation marketing department. Assist and support the development and implementation of community marketing and leasing strategies for rural area, created flyers, make cold calls, use internet and other ideas to reach people to create traffic for the apartment community. Educates site teams on the apartment internet and other advertising campaigns, and develops and initiates occupancy and leasing solutions for a least 10 prospects weekly. Manage the productivity of the marketing plans and projects, monitor, review reports on all marketing activity, deliver marketing activity within agreed budget, develop pricing strategy and create marketing presentations. Excellent written and verbal communication skills, problem analysis and problem-solving, can adapt, good decision maker/strategic thinker. Education

2018- Texas Woman’s University- Bachelors Degree in Liberal Arts with a concentration in Health Studies and Businees Manangement

1998- Robert G Cole High School, Diploma, Fort Sam, TX

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