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Employee Relations Executive

Location:
Lewisville, TX
Salary:
185000
Posted:
October 28, 2018

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Resume:

DUNCAN HARWOOD, SPHR, SHRM-SCP

**** ******* ***** *****, **********, TX 75056

ac7i2u@r.postjobfree.com

Mobile: 214-***-****

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

ONESOURCE VIRTUAL, INC. Dallas, Texas 2013 to 2018

Workday (SaaS Cloud ERP software) deployment services alliance partner, Private Equity Investors, 960 employees

Chief Human Resources Officer & SVP Professional Services

Worked with COO and CEO to develop strategy to transform global Professional Services BU by implementing new organizational structures and talent management capabilities to better recruit, on-board, develop and manage technology professionals.

Partnered with SVP Sales and COO to improve business development capabilities for professional services BU (workday implementation practice) by creating a BD team having both sales and consulting qualifications, designed and implemented training to equip team.

Partnered with CEO and Executive Leadership Team to build annual business strategy incorporating People /Talent pillar as one of four balanced scorecard strategic pillars: Improve employee Job skills training, build and launch new job framework, improve employee engagement and reduce voluntary turnover, improve employee productivity, improve organizational and operational alignment across business units and geographies (US, UK, Canada).

Consulted with CEO and COO to improve Customer Success teams and to improve Customer Satisfaction, developed CS talent framework and training.

Created global job framework using Workday, performing job analysis, revising job descriptions and creating career pathing in Workday.

Worked with SVP Professional Services to develop learning tools and team organizational structures to improve quality of Workday deployments and set-up of OSV payroll and benefit (BPaaS) services for customers.

Established Professional Service Business Development team to improve volume/quality of Sales, contracts/SOWs.

Recruited and onboarded senior executives to fill key executive leadership and C-Suite roles.

Created HR Transformation and Change Management consulting services to support Workday implementations.

Built OSV Learning Organization (Global Performance) to improve compliance, job skills, management and leadership capabilities.

Built Talent Acquisition team, imbedding recruiters in business units, leveraging Workday Recruiting

Created Employment Brand to better articulate employee value proposition and OSV Values/Culture.

Assisted with completing Private Equity Capital raises, working with investment bankers and executive team.

Created Employee Engagement/Culture team to improve employee engagement, retention and customer quality.

Recruited, coached/mentored members of Executive Team through transactional driven organizational changes.

Restructured organization, leveling executive layers to achieve improved profitability and operational performance.

Built Total Rewards COE; designed and Implemented compensation, benefits & Equity Plans.

Created HR & Payroll services and Workday Administration (HRIS) capabilities.

Initiated HR Business Partners supporting business units, personally serving as HR Business Partner to PS.

Created new Global employee policy handbook and improved Employee Relations capabilities.

Managed Workday HCM Administration (HRIS) function, including Workday HCM, Payroll, Time Tracking, Workday PSA, Recruiting, WD security, Benefits OE, Advanced Compensation, Talent Management, Learning, integrations and other related applications.

Created HR Business Partner team, one for each Business Unit, ( personally filled the role of HRBP, Professional Services).

Produced Employee Handbook for US, US-CA, UK Employees (partnered with Office of General Counsel).

Achievements:

Transformed HR/training/PR function from 3 employees to 17 in one year to support 960 employees

Achieved 100% Professional Services revenue growth 2013 & 2014 and 50% in 2015.

Expanded Professional Services Headcount from 75 to 300 consultants, with dramatic quality improvement

Achieved Top 5 Ranking from Workday as a Deployment/Services Alliance Partner.

INVENTIV HEALTH, INC Burlington, Massachusetts 2012 to 2013

(Now Syneos Health) Pharmaceutical Services Company -- Private Equity Investors with 14,000 employees in 9 countries

Chief Human Resources Officer

Provided leadership to consolidate disparate HR capabilities into one globally integrated HR function.

Member of C-Suite and heavily influenced Strategy formation and execution with talent strategy a key focus.

Equipped business leaders with tools and framework to combine 23 pharmaceutical services companies into three

business units across the globe. Personally served as HRBP for Clinical Research Outsourcing BU.

Recruited and onboarded business unit executives for all three business units.

Designed and implemented global performance management framework, tools and processes.

Implemented improved talent acquisition capabilities, equity plans and leadership development programs.

Improved employee relations capabilities and HR, data privacy and security compliance programs.

Designed and implemented new performance management framework, employee engagement and communication capabilities, bolstering, engagement and retention.

Implemented new job framework deployed in PeopleSoft HCM system reflecting new matrixed global organization.

Built HR shared service organization in US and Europe.

Served as Member of Executive Leadership Team and attended all BOD meetings and events, managed Compensation committee of BOD.

Created HRIS function to enable HR transformational solutions (performance management, recruiting, compensation and benefits management)

Assessed currency/relevance of all business unit HR policies/procedures and revised as needed, working closely with Legal Employment law team.

Improved employee relations capabilities by implementing guidance/training for managers to enable more effective performance evaluations, frequent feedback and fair/equitable progressive discipline.

Developed Labor Relations Strategy to mitigate interest in union formation and ensure compliance with NLRA.

Achievements:

Boosted Total Rewards capability through consolidation of COE into one.

Successfully consolidated HR personnel headcount from 225 to 135 while improving service levels.

Recruited, hired and coached Corporate and Business Unit CEOs, CFOs, Sales and HR executives.

Completed initial employement contract, achieved all MBOs, hired CHRO and transitioned responsibilities, enabling move back to Dallas to begin new role with OneSource Virtual.

PriceWaterhouseCoopers, LLP (PwC) Dallas Texas 2002 to 2012

(Audit, Assurance, Tax, & Advisory services, with over 236,000 employees and $37.7B of revenue)

Partner HR Transformation Advisory

Served as Practice leader for PwC’s HR Transformation Practice, providing human capital related advisory services to Fortune 500 companies.

Advised over 100 large employers in improving their capabilities to acquire, develop, reward, engage and retain talent.

Advised several large employers in selecting and contracting HR/Talent Management (SaaS Cloud) software.

Consulted with several large clients on the design, build and outsourcing of HR shared services functions.

Guided and consulted with client executives on transforming talent management capabilities required to successfully execute business strategy.

Partnered with client CHROs and executive teams to build sustainable talent management capabilities (people/organization and processes enabled by better technology).

Advised clients through Collective Bargaining process in with respect to compensation, benefits, pension/retirement plans, work rules and in administration of such programs.

Delivered HR and Talent management advisory services to companies in all industry sectors.

Provided Organizational Design and Change Management advisory services in connection with client M&A transactions and enterprise wide change projects, including BPO, ERP, Reorganizations resulting from M&A transactions.

Achievements:

Matured HR transformation practice, increasing consultant headcount by 25% per year over 10 years.

Grew HR Advisory revenues by at least 20% year over year for 10 years.

Built SAP/Success Factors, PeopleSoft/Oracle and Workday HCM implementation practices to round out HR Transformation capabilities.

Co-founded PwC’s People and Change practice (included HR Transformation practice).

Served as Corporate Development Partner for PwC Advisory Practice.

Served as HR Consultant to PwC’s leadership partners on strategic HR Talent initiatives including performance management, acquisitions, employee engagement and retention.

Lead compensation, retirement actuarial and benefits consulting practice in addition to HR transformation practice.

Provided performance improvement advisory services to several large BPO providers and to client HR shared services organizations.

EDUCATION

Bachelor of Science – Education, Math

University of Kansas – Lawrence, Kansas

Graduate

Philadelphia Institute for Employee Benefits – Philadelphia, PA

(ERISA and Employment Law course for Attorney’s & Consultants sponsored by

Philadelphia Ba, University of Pennsylvania & Philadelphia Paralegal Institute)

Attended

University of Texas, Austin

PROFESSIONAL DEVELOPMENT

Franklin Covey Leadership Training

SHRM SCP Certification Training

SPHR Certification Training

Workday Training

Andersen Leadership Training

PwC Transformation Advisory Training

PwC Partner Leadership Training

CERTIFICATION

Senior Professional of Human Resources (SPHR)

SHRM - SCP

American Society of Pension Actuaries, CPC

State of Texas Non-CPA Partner Certification Program

State of Texas General Lines Agent: Life, Accident, Health and HMO Insurance License

SENIOR-LEVEL EXECUTIVE, PARTNER & CHRO

QUALIFCATIONS & EXPERTISE

Business/Talent Strategy Alignment, Execution & Leadership

Change Management & Organizational Effectiveness

Talent Management Strategy & Execution

Executive Recruitment, Development & Coaching

Organizational Design - Mergers, Acquisitions & Divestitures

Total Rewards, Equity Incentives & Executive Compensation

Employee Engagement & Culture Effectiveness

Labor Union Strategy, Negotiation & Relations

HR Business Partner -strategy formation & execution,

Transformation – People/Organization, Process, Technology

Employee Relations, policy and procedures

PROFILE & VALUE

Managing Partner of HR Transformation Advisory Practice --- Consult with fortune 500 companies improve their HR/Talent management capabilities to enhance their return on Human Capital by aligning HR & Talent priorities with strategic business priorities. Delivered Change Management support for large scale enterprise changes.

Transformative CHRO for two Private Equity owned companies---Manage strategic global organizational changes, building and optimizing HR/Talent Management and Learning capabilities to enable profitable growth and shareholder value. Created and executed talent strategy for global business units, addressing critical talent needs and implementing talent acquisition solutions to enable achievement of hiring, retention & productivity goals. Experience with Union Collective Bargaining process: Automotive, Transportation, Energy, Health Care.

Accomplished Consultant and Executive Leader --- with superb leadership, communication, coaching, mentoring and financial management skills.



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