DUNCAN HARWOOD, SPHR, SHRM-SCP
**** ******* ***** *****, **********, TX 75056
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
ONESOURCE VIRTUAL, INC. Dallas, Texas 2013 to 2018
Workday (SaaS Cloud ERP software) deployment services alliance partner, Private Equity Investors, 960 employees
Chief Human Resources Officer & SVP Professional Services
Worked with COO and CEO to develop strategy to transform global Professional Services BU by implementing new organizational structures and talent management capabilities to better recruit, on-board, develop and manage technology professionals.
Partnered with SVP Sales and COO to improve business development capabilities for professional services BU (workday implementation practice) by creating a BD team having both sales and consulting qualifications, designed and implemented training to equip team.
Partnered with CEO and Executive Leadership Team to build annual business strategy incorporating People /Talent pillar as one of four balanced scorecard strategic pillars: Improve employee Job skills training, build and launch new job framework, improve employee engagement and reduce voluntary turnover, improve employee productivity, improve organizational and operational alignment across business units and geographies (US, UK, Canada).
Consulted with CEO and COO to improve Customer Success teams and to improve Customer Satisfaction, developed CS talent framework and training.
Created global job framework using Workday, performing job analysis, revising job descriptions and creating career pathing in Workday.
Worked with SVP Professional Services to develop learning tools and team organizational structures to improve quality of Workday deployments and set-up of OSV payroll and benefit (BPaaS) services for customers.
Established Professional Service Business Development team to improve volume/quality of Sales, contracts/SOWs.
Recruited and onboarded senior executives to fill key executive leadership and C-Suite roles.
Created HR Transformation and Change Management consulting services to support Workday implementations.
Built OSV Learning Organization (Global Performance) to improve compliance, job skills, management and leadership capabilities.
Built Talent Acquisition team, imbedding recruiters in business units, leveraging Workday Recruiting
Created Employment Brand to better articulate employee value proposition and OSV Values/Culture.
Assisted with completing Private Equity Capital raises, working with investment bankers and executive team.
Created Employee Engagement/Culture team to improve employee engagement, retention and customer quality.
Recruited, coached/mentored members of Executive Team through transactional driven organizational changes.
Restructured organization, leveling executive layers to achieve improved profitability and operational performance.
Built Total Rewards COE; designed and Implemented compensation, benefits & Equity Plans.
Created HR & Payroll services and Workday Administration (HRIS) capabilities.
Initiated HR Business Partners supporting business units, personally serving as HR Business Partner to PS.
Created new Global employee policy handbook and improved Employee Relations capabilities.
Managed Workday HCM Administration (HRIS) function, including Workday HCM, Payroll, Time Tracking, Workday PSA, Recruiting, WD security, Benefits OE, Advanced Compensation, Talent Management, Learning, integrations and other related applications.
Created HR Business Partner team, one for each Business Unit, ( personally filled the role of HRBP, Professional Services).
Produced Employee Handbook for US, US-CA, UK Employees (partnered with Office of General Counsel).
Transformed HR/training/PR function from 3 employees to 17 in one year to support 960 employees
Achieved 100% Professional Services revenue growth 2013 & 2014 and 50% in 2015.
Expanded Professional Services Headcount from 75 to 300 consultants, with dramatic quality improvement
Achieved Top 5 Ranking from Workday as a Deployment/Services Alliance Partner.
INVENTIV HEALTH, INC Burlington, Massachusetts 2012 to 2013
(Now Syneos Health) Pharmaceutical Services Company -- Private Equity Investors with 14,000 employees in 9 countries
Chief Human Resources Officer
Provided leadership to consolidate disparate HR capabilities into one globally integrated HR function.
Member of C-Suite and heavily influenced Strategy formation and execution with talent strategy a key focus.
Equipped business leaders with tools and framework to combine 23 pharmaceutical services companies into three
business units across the globe. Personally served as HRBP for Clinical Research Outsourcing BU.
Recruited and onboarded business unit executives for all three business units.
Designed and implemented global performance management framework, tools and processes.
Implemented improved talent acquisition capabilities, equity plans and leadership development programs.
Improved employee relations capabilities and HR, data privacy and security compliance programs.
Designed and implemented new performance management framework, employee engagement and communication capabilities, bolstering, engagement and retention.
Implemented new job framework deployed in PeopleSoft HCM system reflecting new matrixed global organization.
Built HR shared service organization in US and Europe.
Served as Member of Executive Leadership Team and attended all BOD meetings and events, managed Compensation committee of BOD.
Created HRIS function to enable HR transformational solutions (performance management, recruiting, compensation and benefits management)
Assessed currency/relevance of all business unit HR policies/procedures and revised as needed, working closely with Legal Employment law team.
Improved employee relations capabilities by implementing guidance/training for managers to enable more effective performance evaluations, frequent feedback and fair/equitable progressive discipline.
Developed Labor Relations Strategy to mitigate interest in union formation and ensure compliance with NLRA.
Boosted Total Rewards capability through consolidation of COE into one.
Successfully consolidated HR personnel headcount from 225 to 135 while improving service levels.
Recruited, hired and coached Corporate and Business Unit CEOs, CFOs, Sales and HR executives.
Completed initial employement contract, achieved all MBOs, hired CHRO and transitioned responsibilities, enabling move back to Dallas to begin new role with OneSource Virtual.
PriceWaterhouseCoopers, LLP (PwC) Dallas Texas 2002 to 2012
(Audit, Assurance, Tax, & Advisory services, with over 236,000 employees and $37.7B of revenue)
Partner HR Transformation Advisory
Served as Practice leader for PwC’s HR Transformation Practice, providing human capital related advisory services to Fortune 500 companies.
Advised over 100 large employers in improving their capabilities to acquire, develop, reward, engage and retain talent.
Advised several large employers in selecting and contracting HR/Talent Management (SaaS Cloud) software.
Consulted with several large clients on the design, build and outsourcing of HR shared services functions.
Guided and consulted with client executives on transforming talent management capabilities required to successfully execute business strategy.
Partnered with client CHROs and executive teams to build sustainable talent management capabilities (people/organization and processes enabled by better technology).
Advised clients through Collective Bargaining process in with respect to compensation, benefits, pension/retirement plans, work rules and in administration of such programs.
Delivered HR and Talent management advisory services to companies in all industry sectors.
Provided Organizational Design and Change Management advisory services in connection with client M&A transactions and enterprise wide change projects, including BPO, ERP, Reorganizations resulting from M&A transactions.
Matured HR transformation practice, increasing consultant headcount by 25% per year over 10 years.
Grew HR Advisory revenues by at least 20% year over year for 10 years.
Built SAP/Success Factors, PeopleSoft/Oracle and Workday HCM implementation practices to round out HR Transformation capabilities.
Co-founded PwC’s People and Change practice (included HR Transformation practice).
Served as Corporate Development Partner for PwC Advisory Practice.
Served as HR Consultant to PwC’s leadership partners on strategic HR Talent initiatives including performance management, acquisitions, employee engagement and retention.
Lead compensation, retirement actuarial and benefits consulting practice in addition to HR transformation practice.
Provided performance improvement advisory services to several large BPO providers and to client HR shared services organizations.
Bachelor of Science – Education, Math
University of Kansas – Lawrence, Kansas
Philadelphia Institute for Employee Benefits – Philadelphia, PA
(ERISA and Employment Law course for Attorney’s & Consultants sponsored by
Philadelphia Ba, University of Pennsylvania & Philadelphia Paralegal Institute)
University of Texas, Austin
Franklin Covey Leadership Training
SHRM SCP Certification Training
SPHR Certification Training
Andersen Leadership Training
PwC Transformation Advisory Training
PwC Partner Leadership Training
Senior Professional of Human Resources (SPHR)
SHRM - SCP
American Society of Pension Actuaries, CPC
State of Texas Non-CPA Partner Certification Program
State of Texas General Lines Agent: Life, Accident, Health and HMO Insurance License
SENIOR-LEVEL EXECUTIVE, PARTNER & CHRO
QUALIFCATIONS & EXPERTISE
Business/Talent Strategy Alignment, Execution & Leadership
Change Management & Organizational Effectiveness
Talent Management Strategy & Execution
Executive Recruitment, Development & Coaching
Organizational Design - Mergers, Acquisitions & Divestitures
Total Rewards, Equity Incentives & Executive Compensation
Employee Engagement & Culture Effectiveness
Labor Union Strategy, Negotiation & Relations
HR Business Partner -strategy formation & execution,
Transformation – People/Organization, Process, Technology
Employee Relations, policy and procedures
PROFILE & VALUE
Managing Partner of HR Transformation Advisory Practice --- Consult with fortune 500 companies improve their HR/Talent management capabilities to enhance their return on Human Capital by aligning HR & Talent priorities with strategic business priorities. Delivered Change Management support for large scale enterprise changes.
Transformative CHRO for two Private Equity owned companies---Manage strategic global organizational changes, building and optimizing HR/Talent Management and Learning capabilities to enable profitable growth and shareholder value. Created and executed talent strategy for global business units, addressing critical talent needs and implementing talent acquisition solutions to enable achievement of hiring, retention & productivity goals. Experience with Union Collective Bargaining process: Automotive, Transportation, Energy, Health Care.
Accomplished Consultant and Executive Leader --- with superb leadership, communication, coaching, mentoring and financial management skills.