Administrative Assistant Customer Service

MICHAEL BOTSACOS

Southington, CT

Phone: 860-***-****

Email: *********@*****.***

EDUCATION

Tunxis Community College, Farmington, CT Spring 2017- Present

A.S. Business Office Technology (Medical)

Health Information Technology Certificate

Southern Connecticut State University, New Haven, CT Fall 2015- Fall 2016

B.S. Social Work Transferred 2016

Southington High School, Southington, CT Graduated 2015

High School Diploma

SKILLS AND QUALIFICATIONS

•Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, Access, Outlook).

•Experience utilizing proprietary records management software.

•Customer Service Oriented.

•Efficient and Punctual.

WORK EXPERIENCE

Accu-Vision Center April 2016- Present

Southington, CT

Front Desk Administrative Assistant

•Responsible for management of all patient records.

•Responsible for the utilization of OfficeMate software to update patient information

•Responsible for verifying returning as well as new patient’s insurance coverage. This involves frequent over the phone contact with various major insurance companies.

•Responsible for scheduling appointments, as well as amending the schedule when the needs of the business change, for routine eye examinations, glasses fitting, medical visits, and more.

•Responsible for performing preliminary patient testing on incoming patients to assist the optometrist in their assessment of the patient. This includes, but is not limited to, Optomap photographs of the retina and auto refraction tests.

•Serves as the first point of contact when a patient enters or calls the office while maintaining a friendly yet knowledgeable demeanor.

•Maintains a working knowledge of HIPAA policies and procedures where applicable.

•Processes payments as needed.

Southington Care Center September 2013- April 2016

Southington, CT

Dietary Aide

• Served meals in communal locations throughout the facility, as well as delivered meals to patients rooms as needed.

• Responsible for maintaining a sanitary work space.

• Responsible for performing simple food preparation.

References

References are available by request.

Contact this candidate