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Customer Service Manager

Location:
New Delhi, Delhi, India
Posted:
October 25, 2018

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Resume:

AMIT KUMAR

Email : ac7hz7@r.postjobfree.com

Mobile : +91-901*******

+91-782*******

RESUME

Aspiring a Managerial role in F&B Service. That gives ample opportunity to grow & learn in challenging environment.

Awards/ Recognitions

STAR of the month at Park Plaza in Feb 2012.

BRAVO! What a Carlsonian! At Park Plaza in April 2012.

SUPERVISOR of the month at park Plaza in Jan 2013

Personal Details

Residing: Mayur Vihar Phase 3

Date of Birth : 31/12/1987

Gender : Male

Nationality : Indian

Fathers Name : Mr. Umakant Prasad Singh

Marital Status : Married

Linguistic: English, Hindi, and Bengali.

Summary

Proficient at leading team for successful running of operation with 8 years of experience in team management & guest relationship in food & beverage department of hotel. Have proven track record of managing process & streamlining work flow.

Areas of Specialization

Restaurant, In Room Dining, Coffee shop, Bar & Banquets.

Indian, continental, Pan Asian cuisine.

Academic Record

B.sc in Hotel Management & Tourism from Nightingale Institute of Management Studies (an ISO 9001: 2000 institution) an associate body member of FHRAI, HRAEI & NABI under Annamalai University in the year 2008.

Higher Secondary from B.I.E.C. Patna in the year 2004.

Matriculation from B.S.E.B. Patna in the year2002.

Core Competency

Managing the outlet to consistently meet high standards as defined by the brand standards

Effectively Controlling, the flow of customers and the interactions between the front- and back-of-house throughout service.

Ensuring Team Members maximize all sales opportunities & consistently maintain brand standards and high levels of customer service.

Handle all customer inquiries in an appropriate and professional manner.

Manage accurately all transactions during service

Manage Team Member schedules, stock, and wastage levels.

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Work Experience

THE YELLOW CHILLI (March 2015 to till date)

Join as assistant restaurant manager, currently looking after all the operation of restaurant.

HOTEL TULIP INN

Join as a senior captain in Nov 2013 and left in Feb 2015

HOTEL PARK PLAZA A UNIT OF CARLSON RAZIDOR

Join as a GSA in May 2011 got prompted as trainee captain in June 2012 then captain in July 2013

ASCOT HOTEL & RESORT LTD

Join as a Trainee Steward in Sept 2008 and left in April 2011 as Steward.

Industrial Training Undertaken

22 weeks, from Hotel Sea Princess, Juhu Beach.

Date :

Place: New Delhi Amit Kumar



Contact this candidate