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Customer Service Manager

Dallas, TX
October 25, 2018

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Felicia Cavitt

*** ******** **. ******, **. *****



Entry Level Social Worker looking for the opportunity to develop skills under management; bringing strong background in building relationships with service groups and organizations in the broader community with the aim of providing services to diverse populations.



Major: Psychology

Minor: Sociology


Day Counselor

Dallas Bethlehem- June 9- Present

Work collaboratively with the Day Camp Director to develop and implement age-appropriate activities for youth ages 8-12. Counselors responsibilities towards the safety and education of the participants assigned to their group, as well as the development of meaningful activities and experiences. Served as a critical support role to the parents/youth of the community and in developing meaningful relationships with participants.

Credit Specialist

Citibank Financial Services - Irving, TX - August 2012 to January 2015

Deterred crime by preventing credit card abuse. Reviewed account information. Analyzed account information to determine their authenticity. Report suspicious account activity to clients. Assisted customers with reporting fraud and identity theft. Worked with investigators to identify instances of crime and financial loss. Monitor the retail side by reviewing new account openings. Perform lending assistance. Define trade monitoring by performing credit risk assessment.

Vault Clerk

Choice Staffing - Irving, TX - August 2011 to August 2012

Gained mortgage and title knowledge. Pulled customer files from vault locations. Assisted with various lenders such as Fannie Mae, Freddie Mac, Ginny Mae, Bayview, Citi, and other financial institutions. Reviewed loan and note files to ensure accuracy. Check for discrepancies, maintained high production standards

Child Care Careers Teachers Assistant

Child Care Careers - Irving, TX - March 2011 to August 2011

After School care that provided structure to complete assignments. Monitored student progress. Ensured safety and development of students. Worked on time-lines. Turned in daily progress of time lines reports and achievements, fostered growth and development onsite daily

Teacher's Aide

Academy of Dallas Charter School Title - Dallas, TX -Aug 2009 to May 2010

Worked with Title 1 Math manager to create assignments that assisted in the educational development. Developed systems to foster learning inside the classroom. Assisted with developmental timetables for students, while creating a positive environment for learning and interaction for young students. Assisted in office functions including in filing, testing, and processing paperwork for various working professionals. Guided students in key skills necessary to identify progress, behavior assessment, and growth

Customer Service Agent

Neiman Marcus Direct - Dallas, TX - 1996 to 2009

Responsible for accurately processing customer account information into system database. Worked in a high paced production environment. Evaluated customers return products. Set up replacement orders for customer returns

Process exchange from remote site. Eye accounts for potential fraudulent behavior and actions. Assisted in various functions related to shipping, receiving, order pulling, processing, customer pickup, customer paperwork, and high-end customer service

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