https://www.linkedin.com/in/jenniferkuzma/ Clifton, New Jersey 07013 E-mail: firstname.lastname@example.org
RESOURCE MANAGER, PROJECT MANAGER AND INFORMATION SYSTEMS PROFESSIONAL
A seasoned Resource Manager, Project Manager and Information Systems Professional with over twenty years of experience in positions of increasing responsibility. An effective team member with highly developed analytical and technical skills, strengthened by a strong client focus with the commitment and capacity to meet identified goals. Encompasses extensive expertise in Project Management and Business/Technical liaison skills, as well as being highly experienced in Resource Planning.
Ernst & Young, LLP, Secaucus, NJ
July 2011 to September 2018
Supervising Associate – Global IT Resource Planner/PMO
Solely support all IT (EYT) CBS teams, over 750 resources, including 20 SMUs, most importantly the MST.
Managed and maintained all open requisitions and bookings for resources for the entire CBS organization. Weekly report to PMO of open requisitions by multiple categories and provided updates. Continuous follow-up with PMO, Hiring Managers and Talent team for requisition statuses. Weekly review of data for accuracy and updates for all CBS resources – team alignment, Resource Owner, and start/end dates. Notified CBS Team Leads about non-employee end dates and adjusted dates. Consolidated and distributed weekly requests (Resource, Travel and Separately Funded) to CBS Leader for approval. Followed by, submitting HAT requests based on approved requests from CBS Leader. Managed all CBS email distribution lists and regular confirmation of accuracy.
Investigated and enlightened SD Teams of resourcing issues and needed adjustments. Offered ‘sold time’ to other SD teams to ensure high resource utilization. Managed all resources moving to another SMU via a weekly and monthly report and manually updated Retain accordingly. Generated and published weekly resource allocation reporting for review by all Leads. Identified and resolved / negotiated all resource conflicts for other resources outside the team. Managed weekly meetings to review all open Resource Requests and current resources with availability and/or over-allocated resources.
Proactively work with Project Managers to extend resources on project teams. Consistently work with PMO to assist with resource planning and demand for each Team. Managed external resources (contractors and/or Hexaware) for assignment onto projects. Facilitated and participated in on-boarding process for all resources.
Honeywell/Intertec Consulting, Morristown, NJ February 2010 to June 2011
Infrastructure Lead – Demand, Capacity, Program & Service Management
Co-Managed entire infrastructure request process and demand process for all of Information Technology.
Created, distributed and managed on-going changes to the communication process for standard notifications.
Created, presented, and managed the departmental request intake process for demand and resource capacity planning. Met with high-level leadership team members to approve and decline requests for IT.
Defined and outlined the process for disciplining individuals when the process is not adhered to.
Created and maintained a Monthly Operation Schedule calendar for all team members and process flow for all New Service Introduction requests.
Managed all requests for enhancements to existing processes, procedures, and tools.
Supervised all team goals to make sure that all are met on a timely manner.
Assisted in writing random surveys for the IT population on the performance of the department.
Project Manager for Windows 7 rollout of all Corporate US-based resources.
Co-Creator of a centralized communication portal for all of IT.
Developed Quick Reference Cards for Project Managers, People Managers, and General Users on all department processes and timelines for requests.
Created all necessary documentation as referred to by the PMI (Project Charter, Resource Assignment, Risk Assessment, etc.) for all projects executed.
Established a team Mission and Vision presentation representing the team and its functionality.
Managed and participated in the consolidation of Non-Project Categories within the Time Tracking Tool.
KPMG, LLP, Montvale, NJ
March 2007 to September 2009
Manager – Infrastructure Customer Liaison
Deployment and Operations Team Track Lead for Global Delivery Center Project, a huge initiative to off-shore practice resources to India.
Acted as a technical / business liaison between Tax business partners & Infrastructure.
Managed multiple projects simultaneously, while creating and updating MS Project Plans to keep all tasks tracked and in-line with all deadlines. Created and presented formal Scope and Approach for all projects assigned. Continuously provided senior management with project status.
Gathered and documented requirements from business contacts to establish a project request.
Assisted in writing technical documentation.
Hindered web-based and desktop-based applications through the SDLC process.
Participated in QA Testing for all application deployments.
Presented all new projects, requests, and change requests to the Steering Committee and Change Review Board.
Co-owned internal SharePoint site – administrative tasks and running reports for internal management.
Managed several process improvement projects, most notably, all Off Shore initiatives, the Generic Project Plans initiative, the Firewall Change Request Process, and streamlining the server moves to an isolated segment.
Worked simultaneously for Audit and Advisory, Tax Technology, and Infrastructure as a Project Manager, an application deployment coordinator, and many other requests that were needed from Infrastructure.
Project Manager – Identity Management, 2005 – 2007
Created and updated MS Project Plans to keep all tasks tracked and in-line with all deadlines. Managed multiple projects simultaneously. Created, communicated, and executed project work plans and revised to meet changing needs and requirements.
Center Point of Contact and technical / business liaison for all Tax-related initiatives, issues, and questions.
Reported status and any risks / concerns to Tax Technology Practice (TTP).
Coached and developed staff by effectively delegating and monitoring tasks, as well as real-time constructive feedback.
Engagement Manager for all Tax applications integrating with Identity Management.
SharePoint site administrator for Identity Management Team.
Ernst & Young, LLP, Lyndhurst, NJ
Supervising Associate – Network & Security Operations, 2004 - 2005
Provided 24x7 support for all network and security related issues. Configured, troubleshoot, maintained, and provided overall Tier II support for designated network components.
Monitored SMARTS (a Network tool used to monitor all E&Y networks) and acted on any outages that appear.
Assisted in performing standard system, hardware, and software upgrades for designated network and security systems.
Supervising Associate – Security Operations & Engineering, 2000 - 2004
Created and updated MS Project Plans to keep all tasks tracked and in-line with all deadlines and a master project plan weekly that consists of all the SO&E projects.
Acted as a technical/business liaison between our business partners and customers.
Learned and applied the ITIL basics to all infrastructure projects.
Wrote technical documentation for use during cross training.
Created and posted statistical graphs that represent status within all of our maintained infrastructures.
Project Management Prep Certification
Advanced Project Management Skills
Information Technology Infrastructure Language (ITIL) Certified
Team Management: High Performance Teams
Introduction to the Fundamentals of Management of Projects
Project Quality Management
Project Management Processes
Client Management Skills for the Technical Professionals
Fairleigh Dickinson University, Hackensack/Teaneck, New Jersey - Bachelor of Arts in General Studies / MIS
Berkeley College of Business, West Paterson, New Jersey - Associate of Applied Science