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Customer Service Assistant

Location:
Kyle, Texas, United States
Posted:
October 25, 2018

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Resume:

ELENA PULIS

**** ** **** / ****, ** *****

Cell Phone: 512 / 923-7525

ac7hx0@r.postjobfree.com

WORK EXPERIENCE

Oct 2010 – JCPenneyTM / Austin, TX

Present Assistant Manager/ Merchandise and

Operations

Supervisor:Deborah Sullivan (512 / 327-6300

x200)

● Provide leadership on merchandising reset

activities

● Actively walk the floor to identify recovery and replenishment opportunities

● Allocate resources to improve operational

excellence

● Work closely with staff to ensure that

merchandise transitions are seamless

● Provides team members with coaching and

training

● Provide customer service to meet company

metrics

● $15 million store with 100 employees (direct

reports)

Jan 2011 – Winston Retail Solutions / Austin, TX

Jun 2014 Merchandise Coordinator

● Brands Include: Lucky Brand, PUMA, Dickies,

Marc Ecko

● Provide Visual Plans and Programs to the Store

Manager for Approval

● Travel Austin area to upkeep assigned stores to

meet guidelines of the season

● Upkeep core standards of sizing and colorizing

● Maintain mannequin displays in up to date

fashion styles

● Submit store visit reports to brand liaisons

including pictures and competing brand info

Feb 2005 – JCPenneyTM / Austin, TX

Oct 2010 Visual or Set Execution Supervisor

● Created visual plans and budget for management

review

● Planned and implemented merchandising

themes, displays, and departmental layout

● Coordinated with supervisor and team to ensure

pricing accuracy

● Coordinated trainings and worked closely with

supervisor in stock replenishment activities to

move new merchandise to the sales floor in

timely manner

● Provided customer service throughout the day to

ensure customer satisfaction

Contract – Halloween & Party Expo, LLC / Austin, TX Jan 2010 Expo Onsite Staging Assistant

Supervisor:Erin Jones (512 / 426-4969)

ac7hx0@r.postjobfree.com

● Coordinated the stage set for the 2010 Costume

Fashion Show

● Created mannequin displays for registration and

sponsors

● Staged all banners, aisle signs, New Product

Area Showcase and meeting signs

May 2003 – Heartworks, PaperBear / San Marcos, TX

Feb 2005 Assistant Buyer and Customer Service

Representative

Previous Supervisor:Ms. Cathy Natal (512 /

396-2283)

● Assisted with all aspects of retail merchandise

buying of party and gift and products

● Acted as liaison between vendors and

warehousing to expedite product distribution

● Provided administrative and clerical support for 4 additional managers

● Demonstrated time management, problem

solving and customer relations skills

May 2002 – Dahlstrom Middle School / Buda, TX

May 2003 Basketball and Track Coach

Supervisor:Ms. Susan Slides (512 / 268-8441)

● Coached women’s basketball and track team

with support and motivation

● Improved team wins/losses in basketball from

year before (1 loss versus 6)

Feb 2001 – ProFinancial / Austin, TX

April 2002 Financial Assistant

● Provided administrative support to the Chief

Financial Officer

● Worked closely in Excel, Word and PPT to

present to customers

PROFILE

Energetic, vibrant and ambitious potential employee seeking a position in the retail industry as Merchandising Coordinator, Assistant Buyer or Executive Assistant.

QUALIFICATIONS

● Managerial skills

● Thorough knowledge of merchandise presentation techniques and procedures

● Enthusiastic and hardworking

● Proven ability to organize and prioritize multiple projects

● Creative, resourceful, and very detail-oriented

● Excellent team player

EDUCATION

● Completed 90 Hours at Texas State University, San Marcos, TX

● GPA: 3.0

SOFTWARE / KNOWLEDGE

● Microsoft Word, PowerPoint, Excel

MEMBERSHIPS / HOBBIES

● Intramural Soccer 2002, 2004

● Students Entertainment Committee 2003-04

● WAKA – kickball league 2004

● Waterskiing and Camping



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