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Smithfield, NC
October 25, 2018

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ADDRESS: *** ****** **., **********, ** 27577

TELEPHONE NO.: 919-***-****




Accomplished and result-driven management professional with more than 20 years of operational and leadership experience in diverse business environment boosting organizational profitability and performance. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also deliver innovative new solutions to challenges. Possessing excellent client facing and configuration skills and highly successful in helping define company direction, achieving goals and optimizing business. Excellent communication skills and ability to establish relationships and collaborate with a diverse set of internal and external clients and stakeholders. Talent for reorganizing companies, procedures, and staff to achieve a positive business turnaround. Exceptional leader, motivator, and team builder who is goal-oriented and excels in a fast-paced, high pressure environment.


Operations Management, Inventory Management, Retail Operations, People Management, Logistics Management, Customer Orientation, Corporate Finance, Relationship Management, Process Improvement, Organizational Development, Employee Development, Project Management, Staff Recruiting & Retention, Performance Management, Conflict Resolution, Documentation & Reporting, Project Scheduling, Team Building & Leadership, Project Budgeting & Cost Controls, Quality Assurance, Strategic Planning/Execution, Profit Growth Improvements, Vendor Management, Change Management, Contract and Negotiation, Complex Problem Solving, Team Building & Mentoring, Client Relations & Presentations, Productivity Improvement, Executive Decision Making, Customer and Personal Service, Commercial Due Diligence, Strategy Development, Business Development, Presentations&Communications, Management Development, Performance Evaluation, Workshop Facilitation, Quality Improvement, Networking Skills and Prospecting Skills.



Total Wine & More

2017 – Present

Control shipping, receiving, invoicing and payments with multiple distributors and suppliers in a $10 mil. store.

Train, supervise and evaluate staff, enabling them to improve skills and achieve daily objectives.

Develop plans for managing/retaining talent inside organization and for improving leadership strength.

Provide management with assistance of various key duties to facilitate the day to day operation of the business.

Provide utmost professionalism and integrity in regards to customer service and leadership of team members.

Develop loyal customer base and increased sales volume through personal attention to customers.


Honora Winery & Vineyard, Inc.

2009 – 2017

Responsible for effective implementation of all operational and administrative aspects of the organization.

Managed profit & loss by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.

Established and maintained relationships with clients and cross functional teams, negotiated and developed creative custom client solutions for operational needs and requirements.

Researched and developed new strategies to achieve company goals and objectives. Deployed resources to reach financial forecast and business objectives.

Integrated functional strategies, utilizing business expertise to reach financial and operational objectives.


Nemacolin Woodlands Resort

2008 – 2009

Created inventory system for largest privately held 25,000+ bottle cellar in the US.

Performed weekly inventory & audit of all bottles within the 2,000 acre property.

Negotiated prices, discounts and necessary stock replenishment with suppliers, taking into account the annual budget at all times.

Utilized clear communication between management and team members to provide an open collaboration towards common goals.

Directed sales floor activities, assist customers and address customer concerns.


Misty Mountain Lodge Bed &Breakfast (upscale 9 room inn)

2005 – 2008

Directed all facets of operation, marketing, sales, food & beverage, customer relations.

Analyzed and evaluated company processes, continuously adapting practices to ensure maximum efficiency and profitability.

Executed daily operations of maintaining quality customer service.

Built exceptional reputation and loyal client base resulting in repeat and referral business.

Managed entire operation of business including delegating responsibilities such as inventory, payment of bills, book keeping and accounting.

Contact this candidate