An accomplished and talented professional with a comprehensive background in retail management and human resources, overseeing daily operations of several big box brands like Safeway Foods, Home Depot, Toys R Us, Radio Shack, EB Games. Performance focused and driven with an enthusiastic attitude, successful at challenges, initiatives, and high business demands. Delivers outstanding customer service and client satisfaction, highlighted by client management abilities. Coach and mentor employees with high integrity, strong work ethic and great motivational skills. Establishes, cultivates, and manages long-term, productive relationships. Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook, and Access. Human Resource Competencies
Recruitment / Staffing
• Team Player
• Exemplary Communicator
• Organized / Detailed
• Performance Focused
• Committed to Excellence
Safeway Food and Pharmacies Washington, DC 01/04 – Present Assistant Manager
Assists store management team with operational and administrative functions. Conducts meetings with staff to ensure optimum performance. Meet or exceed goals set by VP and DM on a variety of measurable and initiatives. Perform company marketing, ensure salary compliance, monitor time and attendance, create scheduling and bookkeeping.
Manage daily, corporate training requirements.
Direct specific areas that need management confirmation.
Delegates store compliance items to maintain consistency and standard company expectations. Home Depot Washington, DC 01/99 – 01/04
Supervised all daily functions of store activity to ensure customer satisfaction. Managed full and part time shift schedules of employees and other personnel issues. Handled all aspects of inventory, bookkeeping, and payroll.
Built and motivated management and hourly department staff.
Developed many entry-level associates to leadership positions.
Served as primary trainer of new assistant managers and department managers across the district. DONNIE MASON Page 2
Toys R Us Langley Park, MD 01/92 – 01/99
Performed stock and inventory control, met wage budgets and sales expectations. Scheduled complete rostering requirements. Handled customer comments and complaints with high priority. Interacted with suppliers ensuring quality products.
Provided training instruction to team to ensure strength and knowledge in the department.
Identified with peer management to ensure successful running of the business.
Interacted with customers, ensuring their shopping experience was as happy and helpful as possible. The Gap Clothing Washington, DC 01/87 – 01/92
In-store Visual Merchandising Manager
Promoted to Assistant Visual Director after first year. Studied merchandise plans, product sales targets, and profit goals. Developed visual display plans and erected visual displays. Evaluated and redesigned floor plans, flow strategies, and display techniques.
EDUCATION & CERTIFICATION
Deliotte Leadership Academy Certification – Business Accounting and Ethics 2017 Economics Esteemed Online College Finance, Statistics 2009 Montgomery College, Takoma Park, MD Business Management 2003