Top manager with experience in general Restaurant operations, management,
relationship-building, staff development and training, experienced professional who cultivates positive customer relationships through clear and helpful communication with proven record of adding and retaining Clients.
Residence; I-6/86 Third Floor, Sector-16, Rohini New Delhi, --110089, India Mobile-999-***-****, Email; email@example.com, Date of Birth 13-03-1966 About
An accomplished professional with consistent Success over 29 years in achieving sustained and profitability growth in diversify fields.
An effective leader with excellent communication, negotiation and client relationship building skills.
Part of Team that Joined from Casual opening of Hotel/Restaurant and worked dedicatedly to turn each one into profitable and Stable Business.
Collaborated with Various Hotel/Restaurant Departments to understand customer insights and executed Best customer oriented plans and programs Trade Related Professional and Soft Skills
Experienced in Hotel /Restaurant soft opening Operations and Management
Proven Record In Adding New Client Base
Hotel/Restaurant Client Service experience
Multi Tasking Abilities, practical Knowledge of Preparation of various Dishes
Natural Coordinator, Self-sufficient and self motivated
Approachable & Fast Learner
Education and Professional study
• Graduation from Delhi University in 1987
• Diploma in Hotel Management from Bhartiya Vidya Bhawan in 1992
• Elementary German Language from Max Mueller Bhavan in 1990 Accomplishments at work
Recruited at the time of launching a New Restaurant/Hotel or Business with no previous clients and helped to their running profitably and stably by Addition and patronizing of new Clients, with Inputs from Print Media, personal visits and cold calling.
Providing Best services, with anticipation of Guest requirements and problem solving attitude, maintain coordination between staff and management for smooth working of organization and satisfaction of all.
Important Member of Team that Helped established 5 New Ventures into Profitable Business with Scores of Dedicated and Satisfied Clients. Professional Summary
Presently working with Arpan Tours and Travels as Chief Executive Officer
Preparation, review, reconciliation, control and co-ordination of various documentation and processes.
Composing and answering emails as directed by the executive.
Keeping Track of Insurances and Details of Monetary Transaction during Financial year.
Maintaining petty cash. Monitors tracks and reports attendance management.
Ordering office supplies and keeping track of office inventory, Repairs to equipment to keep the office well-equipped and stocked for the staff.
Taking messages, maintaining a filing system, Scanning documents, creating memos and opening the daily mail.
Supervise, manage and direct other office staff. Worked for Security system companies as Marketing Head& Branch Manager
Developed prospects for new Vendors with Emails and cold calls and personal visit.
Trained new marketing persons about Advantages of using our products.
Maintained Stock of Incoming and outgoing supply.
Maintained the accounts of Vendors associated with company.
Site Surveyed, Made Report of Client Security Requirements
Supervised the Installation process to client Satisfaction
Oversaw a branch team consisting of customer service representatives and Technical team
Established Data Base of Company by Engaging New Clients.
Engaged several different categories of Clients to company clientage by Programming different approach and Suggestions.
Motivated and Guided the After sales service Team to maintain zero pending complaints. Derived maximum Guest satisfaction within cost permission to Maintain and increase clients
Helped company establishing in Security system profession by associating company with Big corporate, Builders, Educational Institutes. Hotel Swiss International New Delhi as Assistant General Manager
Assisted the General Manager in Complete operation of Hotel.
Improved the communication between Guests, Management and Staff resulting in Better Services and Client Satisfaction. Supervised and collaborated with Kitchen staff to provide efficient and Timely services during parties in Banquet.
Strived to provide better services to clients to make them Patronize the Hotel.
Increased The Hotel Revenue and Credibility through Group Business and collaboration with nearby Star Hotels.
Promoted the Hotel Brands through specially Package schemes for local and Foreign Guests.
Make sure about the feedback and guest suggestions Dinesh Sharma
Saraswati Fast Food West Delhi as General Manager
Launched innovative offers (packages) according to local requirement.
Looked After the Overall Management of Restaurant Including Purchase of Material, Hiring &Training Staff, Collections and Payments.
Supervised the quality of food and material cooked and Service being provided to Guests, Boosted Sales by launching several Promotional schemes.
Recruited and Trained New Members of Service Team.
Personally interacted and Developed excellent relations with Guest
Collaborated with Chefs to add several new varieties of food according to local choice and taste.
Do focus on revenue, expenses, cost control
Inspect table layouts in the station ensuring that they meet the standard set.
Check and ensure the serviceability of equipment and furniture.
Control the inventory of cutlery and service equipment allotted to the station.
Motivated staff through fair leadership.
Control cost by applying food control principles.
Organize the training of staff for meeting the standards of service. Career Timeline
1988-2000- Saraswati Fast Food as General Manager
2000-2002- Hotel Swiss International as Assistant G.M 2002-2014- Security system companies as Marketing Head and Branch Manager 2014-Present- Corporate office as Chief Executive officer Other Trainings and certifications
Training of CCTV and Fire Alarm, Life insurance products Knowledge and Training
Bach flower Knowledge certification Reiki level 1 and 2 certification
Best Performing Artist award By Song and Drama Division India About Family
Wife is Regional Manager of Top Logistic Company.
Children are student of Management courses in college. Family is well known and Respected for its Social work.