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Quality Engineer Customer Service

Chattanooga, Tennessee, United States
October 24, 2018

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Jeffrey L. Johnson

**** ******* ** ***********, ********* Phone: 580-***-**** E-Mail: Professional Experience

Saar Gummi Automotive Pulaski, Tennessee April 2018- Present Quality Manager

• Lead team of Quality Engineers, Resident Engineers, Lab Technicians and Quality Auditors

• Implemented Fast Response, Layered Process Auditing and more robust Problem Solving

Reduced Initial Response time to Customer, reduced Customer Chargebacks (30%).

• Removed three Third Party containment groups, Removed Escalation.

• Went through successful IATF and VDA Audit.

Volkswagen Group of America, Chattanooga, Tennessee May 2015 – April 2018 Supplier Quality Engineer

• Participated on Scrap Reduction Team directed by CEO of VW Chattanooga

6 Month project that required delegation and follow up of Action Items

More than $1 Million found in excess scrap; Corrective Actions were submitted to address

• Manage sorting activities of Third Party Containment at VW Chattanooga and Suppliers

Daily management of sorting data including visual management of sorting areas

Travel to supplier for Kick Off meetings with sorting company to establish sorting criteria and techniques

• Work with suppliers to set and follow up on deadlines

• Validate and monitor suppliers according to Volkswagen standards

• Maintain successful relationships with suppliers, engineering, material planning, and manufacturing departments

Participate in Cross Functional Team meetings to determine Root Causes of concerns

Participate in Design Reviews during launches or to discuss potential engineering changes

• Report in meetings with Upper Management regarding quality concerns

• Assist suppliers in the development of processes and implementation of corrective actions

Worked with suppliers with history of multiple failures to significantly reduce complaints at VW Henniges Automotive, Frederick, Oklahoma

Quality Engineer July 2008- May 2015

• Obtained CQE certification from ASQ

First person in company to pass test on first attempt

• Organized and Managed Problem Solving and RPN Reduction Teams

Reduced PE molding rework from 32% to 3% with process improvements, Scrap reduced from 32% to less than 1% with implementation of process improvements and rework process

Submitted approved cost reductions that led to purchase of Bytewise profile monitoring on 5 Extrusion Lines

Implemented Labeling and Partial Container process that eliminated mislabeling escaping from work cell

• Led and facilitated Fast Response Meetings; Internal, Customer, and TS Audits

Fast Response required daily follow up from support teams to quickly close Open Items

Implemented Corrective Action Audits to verify Corrective Actions during first 90 days of implementation

Implemented Audit Findings and Corrective Action reporting during weekly PDCA meetings 2

No major nonconformance found by External Auditors

• Participate in Operation Reviews with Corporate Management

Report out on quality topics that included Corrective Actions that could be shared with other manufacturing locations

• Work with quality assurance lab to set up testing plans

• Work with Business Unit Leaders to monitor and improve Scrap, Production and Quality

Measured improvements with PDCA and reported weekly to Management

Led reduction in Formal Complaints for established programs with history of multiple complaints

Led 3 programs with no Formal Complaints issued during life of programs

• Communicate with customers and suppliers

Reported to Customer Corrective Actions during Production Meetings as needed at Assembly Plants

Successfully pushed to have compound supplier to provide data before shipments of compound batches to improve ability to process material with minimal scrap

• Support Project Management Team to ensure launch deadlines were met

Launched 3 programs with no Customer Complaints in first year

• Led Employee Activities Committee

Committee to organize and facilitate two company picnics with limited budgets

Created and issued employee satisfaction surveys

Managed team that implemented Corrective Actions to improve employee satisfaction Henniges Automotive, Reidsville, North Carolina

Customer Service Representative May 2007-July 2008

• Communicate shipping requirements to manufacturing department

Assisted with setting up report to simplify daily requirements for Production

• Coordinate inventory shipping needs with warehouse staff

Assisted in Cycle Counts and Inventories

• Work with manufacturing and customers

Worked to adjust Customer Pick–Up times as needed

Work with Customer to prevent expedited shipments when possible Finishing and Extrusion Team Leader 2003-2007

• Assist supervisors in directing employees

Act as Supervisor when necessary

• Inspect materials for quality specification requirements

• Maintain line schedules for many different profiles

Work with Planning to adjust schedules to reduce changeover times on Extrusion Line

Initiated SMED project and Implemented findings that reduced changeovers from over an hour to 20 minutes Manufacturing Associate, Henniges Automotive 1997-2007

• Manufacture quality parts at or above required rates

• Complete SPC (Statistical Process Control) charts Education


Western Oklahoma Community College, Altus, Oklahoma 2013-2015

• Coursework toward Associates Degree in Business Management Rockingham Community College, Wentworth, North Carolina 1997-1999

• Courses in Statistics, Maintenance, and Public Speaking Professional Development

• ASQ Member since 2008

Attended ASQ Section Meetings regularly

Attended ASQ Problem Solving Training in 2009

• APQP Training at Chrysler – 2011

• Productivity Training at VW 2017


Available Upon Request

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