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Customer Service Sales

Knoxville, TN
October 24, 2018

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Deana Haney Gangwer

***** ********** *** *********, ** 37932 865-***-****

Business Development and Management

Sales and Marketing, Conducting Interviews and Performance Evaluations, Relationship Building with Clients, Customer Service, Human Resources and Payroll, Management and Team Leadership, Communications and Community Outreach, Mentoring Territory Development, New Business Development and Promotions.


GANGWER MARKETING March 2018 – present

Marketing Consultant

Provide strategic and practical advice to boost company’s marketing efforts by organizing activities and marketing strategics.

oStudy company profile and operations to understand its marketing needs.

oDevelop and implement a marketing strategy according to objectives and budget.

oAdvised on branding, positioning, communications and other marketing issues.

oGive direction to marketing efforts with the most effective methods and tools.

S & M BRANDS November 2016 – February 2018

Regional Sales Representative

Provided customer service, sales and merchandising support to retail and wholesale customers in an assigned territory.

oMaintained and prospected new business, increased distribution, executed marketing promotions, billing and negotiated contracts.

oProvided retail intelligence and developed mutually profitable relationships with assigned customers.

oParticipated in special events, conventions, and trade shows to promote the company’s products.

oUtilized skills in negotiating, sales, time management, problems solving, and communications.

CORDANT HEALTH SOLUTIONS November 2013 – November 2016

Southeast Area Regional Field Operations Supervisor

Sales Management, Business Development, and Client Management for the southeast area, comprised of 15 states.

oConsistently achieved goals in marketing, sales, strategic planning, project management, and efficiency of operations.

oProduced accurate in forecasts, annual budgets, and variance analysis.

oManaged expenses, recognized and initiated corrective actions in order to meet goals/budgets.

oCreated and conducted presentations for physicians and hospitals on the analysis of Cordant Health Solutions.

Supervised 35 employees across southeast area.

oManaged all aspects of payroll (ADP System) and billing.

oExperienced in human resources and conducted interviews.

oTrained staff for compliance with the OSHA and HIPPA bylaws. Motivated staff to participate in company sponsored classes and training. Facilitated team development activities.

DURALINE CORPORATION December 2008 – February 2013

Coordinator / Manager

Managed logistics for pick-up and delivery of products and empty steel reels across 50 states using SAP system.

oStrong interaction with customers to implement action plans.

oCoordinated with manufacturing plants, carriers, 3rd parties, internal & external managers and departments to ensure timely returns.

Market research and communicating overall strategies with products and logistics.

oDeveloped and executed internal and external campaigns, and promotional campaigns.

Managed Regional Sale Managers Tradeshows and Events

oDeveloped and executed internal and external campaigns, and promotional campaigns.

oMaintained the tradeshow and event goals, purpose, message and impression.

oRecruited, trained and managed workforce of volunteer for event supports.

oDeveloped and executed the strategy for the company to participate in non-profit organizations to benefit the local community.

SOUTH COLLEGE February 2007 – December 2008

Admissions / Event Coordinator

Recruited for and promoted all college programs.

oOrganized informational events to prospective students, counselors and the community by mobilizing committees to facilitate the planning of volunteer teams to ensure support for successful events.

oCoordinated on-site interviews and facility tours with prospective students, discussed accreditation, placement assistance and student services.

oInterviewed applicants.

oMaintained appropriate follow up communications with students, faculty and volunteers event staff.


Tusculum College, Knoxville, TN

Bachelors of Science Organizational Management


Microsoft Word, Microsoft PowerPoint, Microsoft Excel, SharePoint, and SAP


Alzheimer’s Tennessee Board Member

oAlzheimer’s Tennessee Planning Committee Member, Team Captain & Volunteer, Assist Alzheimer’s Tennessee, Inc. in meeting fundraising goals; train, coordinate, and motivate 80+ team members; supervise database management and statistical analysis; monitor success for a goal-oriented team.

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