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Sales Office Assistant

Loganville, GA
October 24, 2018

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678-***-**** Atlanta, Georgia

Certified EMT-B, Gwinnett Technical College, 3.86 GPA-2017 Major in EMS/Paramedic

Minor in Nursing

Performance driven professional with extensive experience in Customer Service, Office Administration, Human Resources and Finance. Known for excellent analytical skills, strong process knowledge and an innovative problem solver. Dedicated to assuming challenges that achieve company objectives while adhering to high standards of professional ethics. EMT-B licensed with transporting experience. Graduate December 2017 with Advanced EMT. DISTINCTIVE QUALIFCATIONS

Managerial Skills Technical Skills

● Leadership ● People Soft Application

● Strategic Alignment Planning ● Metra Tech Billing Application

● Coaching/Mentoring ●

● Billing /Collection Data Analysis ● NetSuite Customer Relations Management

● Employee Commission Structure Analysis ● Web Conferencing Technology

● Customer Relations / Problem Resolutions ● Adobe Connect Pro

● Performance Management ● Sarbanes Oxley

● Problem Resolution ● ADP Select

● Project Management ● ADP Payroll System


GWINNETT TECHNICAL COLLEGE, Atlanta, GA 2017 - 2018 Anatomy & Physiology Adjunct Tutor

Para-Medic Program

MED-CARE EMS & TRANS MED 2017 – Present


Medical Transport company transporting on average of 25-30 patients daily. Transporting dialysis and wound-care patients from residence to dialysis centers and doctor appointments

● Conduct primary assessment of patients

● Obtain vital signs of patients during transport

● Document and submit on each patient – patient care report, vitals, narrative, reason for transport, and patient and facility signatures

● Drive transport vehicle to required locations

BASS PRO, Atlanta, GA 2015-2017

Cashier – Part-time while attending Gwinnett Technical College GNC, Atlanta, GA 2013-2015

Sales Associate – Part-time while attending school Gwinnett Technical College CAPSTONE LOGISTICS, LLC, Atlanta, GA 2010-2013

The leading performance workgroup partner in the United States, with over 6000 associates responsible for loading and unloading dry and perishable products for 240 distribution sites across the United States.

Human Resources Coordinator

● Serve as the policy expert for all levels of management in field operations and provides resolutions handling over 30 calls a day

● Assess and make decisions for the site managers, up to 50 a day, for hiring and terminating associates in accordance with laws regulations and established government and company policies

● Review all associates eI-9 forms to ensure the employment is authorized via e-Verification meeting government compliance regulations with 95% accuracy

Gennae L. Tyser Page 2


Work History (continued

● Maintain statutory record keeping and filing systems meeting 100% government compliance regulations

● Function as Project Manager to design and implement the recruiting tool - Virtual Edge Application used to hire approximately over 1000 associates annually increasing the efficiency of hiring process by 85%

● Conduct background screens through ADP for over 1000 associates pre-hires to ensure associates meet hiring criteria 100% accuracy

● Analyze and prepare HR compliance metric reports for upper management which allows them to make the best-informed decisions



A global provider of applied communications technologies to help businesses automate and improve their business processes. Premiere is located in 24 countries globally with 2,700 employees and revenue of $624M.

Account Development Manager/Meeting Specialist (2009 – 2010)

● Managed a Southeastern and Small to Medium Business sales organization with account base of 250 customers with minimum revenue of $1M annually and established contract terms and worked with legal marketing departments to prepare RFP documentation

● Met benchmark numbers by increasing the monthly reoccurring revenue of account base by 60% billing within 30 days of provisioning the new client

● Enhanced strategic plans for 250 account base by building long term customer satisfaction relationship, reducing customer churn in account base by 70%

● Catalyst in conceptualization development of viral business message through innovative web application solution Adobe Connect decreasing company customer churn by 50%

● Developed management summary forecasting/sales activity analysis utilizing weekly sales funnels information through and Netsuite Customer Relations Management tool which increased booked revenue accuracy by 95%

● Spearheaded, developed, and implemented the standardized project plan for processes and procedures that was adopted company-wide through web based customer relations management tool NetSuite resulting in increased resolution metrics from a three (3) month manual process to a solid five (5) business day resolution resulting in an estimated savings of $400K per year in labor costs

Finance Manager (2004 – 2009)

● Managed Finance Operations Department of North America for 5 years with 9 professional employees as direct reports

● Planned, staffed and directed the Payment Card Industry Security Standard (PCI Compliance) for the Finance Operations Department resulting in an approximate fraud reduction of $150,000 annually

● Provided daily operations review and quality assurance control for Finance Development, achieving successful Sarbanes Oxley compliance resulting in a 95% accuracy in annual audits with no fines or penalties

● Directed financial projects and managed operational database ensuring compliance with entire North American and Global Sales organization of 1,200 sales representatives

● Provided customer intervention, collection efforts, project resolution, training in processing of all credits, debits refunds and accounts receivables to ensure proper resolution for each account base resulting in 85% customer satisfaction

● Served as liaison between Finance Operations and Sales Organization by designing, developing and implementing standardized operational procedures resulting in cross-functional problem resolution Operations Data Base Administrator (2002 – 2004)

● Managed and facilitated the customer relations management database and delivered training for 1,000 sales representatives globally

● Created forecasting reports to enable the executives to determine the revenue and commission payouts

● Established and entered criteria for each sales representative to ensure accuracy of the sales lead in order to be used as an opportunity to generate revenue

● Scrubbed and purged customer relations management database monthly with 95% accuracy

Gennae L. Tyser Page 3


CINGULAR WIRELESS, Atlanta, GA 2001 – 2002

Leading worldwide provider of IP based communication services to businesses. Cingular Wireless now a part of AT&T present in 220 countries globally with 282,720 employees and revenues of $123 billion. Revenue Quality Assurance Billing Analyst

● Conducted customer comparative analysis for revenue documenting the trends from each billing cycle with 95% accuracy

● Reconciled customer bills against carrier price plans which resulted in increased revenue for the carrier and accuracy for each billing cycle

● Conducted data analysis, documented revenue tends (percent of increase vs. decrease) and delivered accurate problem resolutions to develop the appropriate pricing plan for each market

● Coordinated and negotiated with each of the 12 Market Support teams to identify reoccurring trends within the market, recommending resolutions that were most cost effective/accurate and timely resulting increased customer satisfaction and bills paid on time

● Developed and created process improvements used for revenue assurance quality control and served as a subject matter expert on the billing functionality and the impact as it related to development with accommodating the needs of a diverse customer base BELLSOUTH MOBILITY, Atlanta, GA 1998 – 2001

Bellsouth Mobility, a Fortune 500 company, now a part of AT&T with annual revenue of $119.3 billion USD with 303,530 employees.

Executive Assistant – IT

● Provided office administrative support for IT Director and 40 IT Business Analyst

● Tracked and communicated monthly status of the IT department budget expenses

● Resolved customer issues and complaints as the first point of contact to sustain a long term customer supplier relationship

● Trained and mentored all administrative assistants for the IT department Early career included positions with:

● INTERNAL MEDICINE SPECIALIST, Dr. Spencer Rozin, Atlanta, GA – General Office Assistant

● ORTHOPEDIC SURGERY PC, Drs. Robert Rockfeld, Thomas Cadier, & Bennett J. Axelrod, Atlanta, GA – General Office Assistant


Gwinnett Technical College/EMT-B/Nursing Data Base Certification/Premiere Global Services CERTIFICATIONS / LICENSE

State of Georgia Department of Public Health Office of EMS & Trauma EMT-B License CPR/AED BLS Provider License

National Registry of Emergency Medical Technician Certification Netsuite Customer Relations Management Certification People Soft Human Resources Training/Certification Billing Analyst Certification/Cingular Wireless

Bellsouth Mobility/Cingular Wireless Budget and Accounting Certification RECOGNITION

Gwinnett Technical College Academic Achievement – President’s List 2017 Premiere Global Sales Award 2005

Five Years of Service Award, Cingular Wireless 2003 Bellsouth Mobility DCS Team Award 2001-2002

Outstanding Employee Award, Bellsouth Mobility 1998-2002

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