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Customer Service Microsoft Office

Conyers, GA
16.00 PER HOUR
October 24, 2018

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**** **** *** ****, ***. **, Conyers, Ga 30012, Home: 770-***-****, Cell: 678-***-****



An enthusiastic, customer service oriented. Skilled in time management with the ability to efficiently handle numerous tasks simultaneously aiming to meet project deadlines. Computer literate with the ability to handle complex, multiple responsibilities, with experience in HR procedures; Quality Control; Secretarial, customer service and inventory.


Personnel / Human Resources

Office Management & Business Logistics

Accounting / Recordkeeping

Conduct & Monitor Daily Operations

Benefits / Compensation Analysis

Business Writing

Presentation & Material Development

Professional phone etiquette

Excellent Data Entry Skills and Word Processing

Skilled Interviewer

Maintenance of Files and Records

Research, Tracking and Compilation of Quarterly and Annual Reports

Experienced Liaison

Develop Recommendations

Maintain Case Logs and Suspense Files for 200 Recruiters daily

Maintained Customer Relations with External Resources

Final Case Reviewer

Schedules Training Sessions

Make calls for campaign contributions and partners

Event planner


Operating Systems: Windows NT, Windows 95/98/03/07XP, Windows 7/8/10.

Software: WordPerfect Office 2002, Microsoft Office Suites 2000, 2003, 2005, 2006, 2007, 2010, 2013 and 2016.

Typing speed 45 wpm.


Microsoft Office Specialist Certification 2017

RGB Technology Training Center Avondale Estates, GA

Bachelor of Business Administration 2012

American InterContinental University Schaumburg, IL

Concentration: Healthcare Management

Graduation Date: September 2012

Honors: Dean’s List

Associate of Arts in Business Administration 2011

American InterContinental University Schaumburg, IL

Graduation Date: April 2011

Honors: Dean’s List


Human Resources Assistant/Customer Account Representative 2002- 2006

U. S. Army Recruiting Battalion Atlanta, GA


Utilizing military databases, and Microsoft Office Suites, including excel and Outlook. Independently acted as the battalion’s (BN) awards technician to collect, audit, analyze, and maintain statistics while administering policies related to recruiting production to support the Army Recruiting Incentive Awards Program according to Army Regulation 672-10, USAREC messages, Memo of Instruction (MOI), and directives. Served as liaison between the Battalion staff and civilian vendors for purchasing of award presentation items and supervised all Summer Hire Program students within the department.


Instrumental in creating new award categories, such as, awards for new recruiters who excelled in exceeding their quotas, and for civilian recruiters; Independently accountable for 33% of monthly mission quotas; earned Top Civilian Staff for Outstanding Performance, April 2000 through 2004; successfully initiated, developed and maintained questionnaires for new army recruiting personnel to expedite awards for promotions.

Human Resources Assistant/Waivers Analyst 1999- 2002

U. S. Army Recruiting Battalion Atlanta, GA


Gather, Examine, investigated, and classified pertinent data to determine solutions to process administrative, moral, and medical waivers for potential applicants to enlist in the U. S. Army.

Analyze problems to identify significant factors to determine eligibility and applicability to the enlistment process and determine solutions in accordance with Army regulations and directives. Contact and communicate with effectively with appropriate law enforcement, judicial agencies, and school officials to obtain pertinent data to verify submitted information’s validity. Originate request and develop recommendations for disposition. Prepare requests and endorsements. Compile, assemble and type a variety of reports and correspondence relating to divisional responsibilities. Operated and maintain various databases and software programs, such as, MS Word, Excel, Form Flow, graphics, scanners, and electronic mail (MS Outlook).


Successfully initiated, developed and maintained questionnaires for new army recruiting personnel to expedite awards for promotions, which resulted in a more accurate accounting of stationed recruiter; created innovative filing system and established new tracking procedures; and effectively ensured efficiency and timeliness, and earned Top Civilian Staff for Outstanding Performance, April 1999 and 2002. Created workflow form to ensure all documentation was attained in a timely manner, which resulted in an increase in monthly missions of 33 percent.

U.S. Naval Personnel Support Detachment 10/04/1997 – 6/04/1999

Military Personnel Clerk New Orleans, LA


Scheduled and conducted interviews to support military separations and retirement process. Researched military members’ records to ensure accuracy of records before separations, retirements, disability, voluntary, general, or administrative discharges or fleet transfers. Conducted interviews and researched military personnel records, directives and regulations to ensure accuracy against discrepancies. Ensured completion in preparing and typing separation orders and DD214s (Certification of Release or Discharge from Active Duty). Utilized military software and database, such as, SDS (Sources Data Systems), MMPA (Military Master Pay Accounts), Microsoft Interlink ADP Systems, WordPerfect, Electronic Mail and Microsoft Word to process discharges, retirements, and disability packages. Arrange travel for military personnel on terminal leave, and all forms of discharges to home of record. Calculated remaining leave to ensure proper pay was distributed. Ensured Handling of all correspondence and packages were mailed properly and in accordance with Navy regulations.


Reorganized processing to a more efficient and timely procedure. Rated 100% on Inspector General’s inspection. Received Civilian of the Quarter 01-03-1998 for superior performance.

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