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Pharmacy Technician Customer Service

Location:
Houston, Texas, United States
Posted:
October 24, 2018

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Resume:

LaNora Williams

**** **** *** *****

Missouri City, TX 77489

904-***-**** ac7ho8@r.postjobfree.com

PROFESSIONAL SUMMARY

Pharmacy Technician II with 9 years of hospital and out patient pharmacy experience. Self-starter with extensive knowledge of parenteral, chemotherapeutic, and pediatric medication preparations.

PROFESSIONAL LICENSES AND CERTIFICATIONS

Registered Pharmacy Technician – Texas State Board of Pharmacy 03/07/2014 - Present

Certified Pharmacy Technician (CPhT) – PTCB 11/30/2009 – Present

ACPE IV Certification 09/01/2014

MTM Certification 01/08/17

SKILL HIGHLIGHTS

Exceptional patient care and interaction

Excellent telephone etiquette

HIPAA trained

Extensive medical terminology knowledge

Pyxis, McKesson automated medication system

Strong decision-making abilities

Total Parenteral Therapy preparation

Extensive experience with ACD phone system

Experience with insurance verification

Inventory management

PROFESSIONAL EXPERIENCE

TEXAS CHILDREN’S SPECIALTY PHARMACY

April 2017-Present

Verify patient insurance for eligibility of participation in Specialty Pharmacy Services

Daily telephone contact with patient’s families to ensure timely delivery of Specialty Medications

Document inbound and outbound telephone encounters with patient’s families

Proficient in the Refill Management guidelines within the Specialty Pharmacy

Daily confirmation of Specialty Medication deliveries

Assist with filling, dispensing and packaging Specialty Medications as needed

Assist with staffing needs in Texas Children’s Inpatient Central Pharmacy

Trained and assisted with staffing needs in Texas Children’s Same-Day Surgery and Outpatient Pharmacies

BAY AREA REGIONAL MEDICAL CENTER

November 2015 – March 2017

Provided friendly customer service at prescription drop-off and pick-up counters

Coordinated training of newly hired Pharmacy Technicians

Dispensed and delivered patient medications to patients throughout the hospital

Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner

Work closely with pharmacists and use medication input software to safely and accurately dispense medication

Accurately pull medications from the automated carousel for Pyxis replenishment and deliver them to the various patient care areas

Accurately record compounded products and prepare appropriate labels

Maintain proper compliance logs, including for refrigerator temperature and IV hood maintenance

Maintain drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders

CLEAR LAKE REGIONAL MEDICAL CENTER

June 2014 – November 2015

Prepared intravenous admixtures

Prepared chemotherapy medications

Provided friendly customer service at prescription drop-off and pick-up counters

Dispensed and delivered patient medications to patients throughout the hospital

Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner

Worked closely with pharmacists and used medication input software to safely and accurately dispense medication

Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas

Accurately recorded compounded products and prepared appropriate labels

Maintained proper compliance logs, including for refrigerator temperature and IV hood maintenance

Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders

Filled departmental requisitions and crash cart medication trays

CHRISTIAN HOSPITAL

St. Louis, MO

Certified Pharmacy Technician II (Evening Shift)

October 2009 – June 2014

Prepared intravenous admixtures, parenteral nutrition solutions, chemotherapy medications

Assisted Pharmacist with clinical duties, medication dispensing and order filling

Followed department policy and procedures for preparing and dispensing pharmaceuticals under direct supervision of a licensed Pharmacist

Reviewed medication inventory, placed vendor orders, received medications and processed paperwork

Delivered and picked up pharmacy items from appropriate nursing areas

EDWARD JONES & CO 2004-2010

St. Louis, MO & Jacksonville, FL

Training Specialist

August 2007 – October 2009

Monitored, supported and encouraged new Branch Office Administrators

Coached in development and implementation of Best Practices for Branch Office Administrators

Answered incoming calls from Branch Office Administrator Trainees via ACD telephone system

Supported Regional Leaders and Mentors and provided feedback of performance of trainees

Assisted Instructional Designers with rewrites and updates of training curriculum

Worked with Logistics Team to prepare training materials for production and rollout

Worked with Information Systems to ensure effective design and implementation of new systems and system enhancements

Assisted in teaching training workshops and special projects as needed

Branch Office Administrator

2004 - 2007

Maintained daily calendar and controlled multiple projects with effective time management

Prepared documents and reports for scheduled meetings

Processed deposits and other bank-like financial transactions

Forwarded documents to home office for processing and diligently tracked progress

Supported client and prospective clients by building and maintaining one-to-one relationships, updating records, and anticipating and taking ownership of issues to ensure complete satisfaction.

Suggested and implemented new marketing ideas to increase office profitability



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