Syed Shahbaz Shah Production Planner
email@example.com 773-***-**** Saint Paul, MN 55104
Highly effective communicator with a proven history of leveraging technology to analyze and improve business processes. Experienced customer service professional skilled at problem resolution through database and project management.
Areas of Expertise include:
Staff & Customer Training
Microsoft Office Suite
Russell Tobin Minneapolis, MN August 2018 – Present
Specialized recruitment and Staffing Advisory
Sr. Production Planner - Contractor (assigned to Det-Tronics)
Plan production of gas and fire detection devices in collaboration with production, shipping, logistics teams.
Developed basic planner reference tool to identify planner responsible by part number
Smart Care Equipment Solutions Saint Paul, MN April 2018 – August 2018
Time to get smart with Smart Care
Managed communication with internal business partners and vendors to schedule and complete inventories for service vehicles throughout the United States.
Ecolab, Inc. Saint Paul, MN July 2013 – April 2018
A global provider of water, hygiene, and energy technologies and services.
Manage communication with internal business partners and vendors to schedule and complete inventories for 500 storage locations.
Developed training materials and conducted on-site training for technicians while completing inventories.
Enhanced communication by creating feedback loop through in person, phone and email surveys.
Increased inventory visibility by 100% through weekly inventory report.
Decreased at-risk parts by 40% and saved company nearly $700,000 in obsolete parts on vehicles.
Provided logistics support to planning manager and shared process improvement opportunities with team to meet compliance standards.
Led special project to audit vehicle inventories and discovered more than $40,000 in first 30 days.
Automated MS Excel spreadsheet reporting through the use of advanced formulas and macros.
Coordinated with technicians and district managers via phone and email to ensure efficient customer service and fulfilment of market needs in specific regions.
Improved inventory control through increased communication with technicians and by implementing new processes that provided solutions for returning uninstalled parts.
Implemented new workflow for email responses funneling emails from five mailboxes to one.
Merrill Corporation Saint Paul, MN December 2007 – May 2013
A technology-enabled platform provider for secure communications.
Project Manager Assistant
Established strategies for updating processes to provide superior customer service and improve communication with clients.
Collaborated with senior leaders to manage project workflows.
Created custom reports for client data analysis utilizing MS Excel.
Communicated with clients via phone, email, and online conferencing software for training purposes.
Education & Training
Master of Science in Technical Communication
METROPOLITAN STATE UNIVERSITY Saint Paul, MN January 2016 – May 2017
Bachelor of Arts in Professional Communication
METROPOLITAN STATE UNIVERSITY Saint Paul, MN May 2015
Career Certificate Diploma in Automotive Technology
LINCOLN TECHNICAL INSTITUTE Melrose Park, IL October 2003
Activities & Honors
AREA 84 TOASTMASTERS CONTEST Saint Paul, MN 2017-2018
METROPOLITAN STATE UNIVERSITY Saint Paul, MN 2017
Public Relations Officer
TOASTMASTERS CORPORATE CLUB Saint Paul, MN 2016
ADVANCED EDITING Saint Paul, MN 2016
SMALL GROUP COMMUNICATION Saint Paul, MN 2014-2015