IT support

Syed Shahbaz Shah Production Planner

****.*******.****@*****.*** 773-***-**** Saint Paul, MN 55104

Highly effective communicator with a proven history of leveraging technology to analyze and improve business processes. Experienced customer service professional skilled at problem resolution through database and project management.

Areas of Expertise include:

SAP R/3

Public Relations

Staff & Customer Training

CRM

Team Leadership

Report Development

Jira

Microsoft Office Suite

Inventory Management

CSS/HTML

Organizational Communication

GitHub

Professional Experience

Russell Tobin Minneapolis, MN August 2018 – Present

Specialized recruitment and Staffing Advisory

Sr. Production Planner - Contractor (assigned to Det-Tronics)

Plan production of gas and fire detection devices in collaboration with production, shipping, logistics teams.

Key Accomplishments:

Developed basic planner reference tool to identify planner responsible by part number

Smart Care Equipment Solutions Saint Paul, MN April 2018 – August 2018

Time to get smart with Smart Care

Production Planner

Managed communication with internal business partners and vendors to schedule and complete inventories for service vehicles throughout the United States.

Ecolab, Inc. Saint Paul, MN July 2013 – April 2018

A global provider of water, hygiene, and energy technologies and services.

Production Planner

Manage communication with internal business partners and vendors to schedule and complete inventories for 500 storage locations.

Key Accomplishments:

Developed training materials and conducted on-site training for technicians while completing inventories.

Enhanced communication by creating feedback loop through in person, phone and email surveys.

Increased inventory visibility by 100% through weekly inventory report.

Decreased at-risk parts by 40% and saved company nearly $700,000 in obsolete parts on vehicles.

inventory auditor

Provided logistics support to planning manager and shared process improvement opportunities with team to meet compliance standards.

Key Accomplishments:

Led special project to audit vehicle inventories and discovered more than $40,000 in first 30 days.

Automated MS Excel spreadsheet reporting through the use of advanced formulas and macros.

Area planner

Coordinated with technicians and district managers via phone and email to ensure efficient customer service and fulfilment of market needs in specific regions.

Key Accomplishments:

Improved inventory control through increased communication with technicians and by implementing new processes that provided solutions for returning uninstalled parts.

Implemented new workflow for email responses funneling emails from five mailboxes to one.

Merrill Corporation Saint Paul, MN December 2007 – May 2013

A technology-enabled platform provider for secure communications.

Project Manager Assistant

Established strategies for updating processes to provide superior customer service and improve communication with clients.

Key Accomplishments:

Collaborated with senior leaders to manage project workflows.

Created custom reports for client data analysis utilizing MS Excel.

Communicated with clients via phone, email, and online conferencing software for training purposes.

Education & Training

Master of Science in Technical Communication

METROPOLITAN STATE UNIVERSITY Saint Paul, MN January 2016 – May 2017

Bachelor of Arts in Professional Communication

METROPOLITAN STATE UNIVERSITY Saint Paul, MN May 2015

Career Certificate Diploma in Automotive Technology

LINCOLN TECHNICAL INSTITUTE Melrose Park, IL October 2003

Activities & Honors

Contest Chair

AREA 84 TOASTMASTERS CONTEST Saint Paul, MN 2017-2018

Student Panelist

METROPOLITAN STATE UNIVERSITY Saint Paul, MN 2017

Public Relations Officer

TOASTMASTERS CORPORATE CLUB Saint Paul, MN 2016

Teaching Assistant

ADVANCED EDITING Saint Paul, MN 2016

Course Instructor

SMALL GROUP COMMUNICATION Saint Paul, MN 2014-2015

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