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Customer service manager

Location:
Raleigh, NC
Salary:
38,000
Posted:
October 24, 2018

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Resume:

Michelle Graham

**** ********* *****, ******* ** 27604 ac7hn8@r.postjobfree.com

OBJECTIVE

I am seeking an administrative position within a company where I can make a difference.

I offer over twelve years of retail experience, managing both purchasing & receiving and facilitating vendors. I am a loyal team player who thrives on contributing to the success of the company. I enjoy working in an environment where I can utilize my people skills and take initiative. My key strengths are organization with attention to detail, multi-tasking, unparalleled customer service and excellent communication skills, both written and verbal.

WORK EXPERIENCE

OCTOBER 2013 - PRESENT

DOG AND CAT DEPARTMENT MANAGER FOR PETCO

ROTATING OPENING/CLOSING MANAGER FOR 12 PETCO PARTNERS. RECEIVING AND STOCKING DUTIES. IN CHARGE OF INVENTORY AND PRICING CONTROL. MERCHANDISING AND DISPLAY. MANAGES SALES AND PRODUCT REPORTS USING PETNET. DATA ENTRY AND NEW PRODUCT SET UP. EXCEPTIONAL CUSTOMER SERVICE.

April 2006 - October 2013 Warehouse Manager/Buyer for The Paradies Shops, RDU Airport (Raleigh, NC)

Senior Team Leader for up to 15 employees • Location Buyer • Purchasing • Receiving • Main Point of Contact for Vendors • Responsible for Inventory & Pricing Control • Facilitates New Vendors and Product Introduction • New Product Research • Merchandising and Display • Manages Sales and Product Reports using GERS Programs • Data Entry & New Product Set up • Exceptional Customer Service

January 2001 - April 2006 Merchandise Receiving/Damage Control for Target (Raleigh, NC)

Facilitated the Receiving Areas in the Grand Openings of two new stores (Garner and Raleigh-Brier Creek) • Processed Product Damages & Returns • Responsible for Charge backs • Central Receiving & Point of Contact for all Vendors

January 2000 - January 2001

Associate Merchandise Stocker for Target (Newport News, VA)

Receiving • Stocking • Merchandising and Display • Quality Control • Processed Product Damages • Inventory Maintenance

October 1999 - January 2000

Sales Associate for Kmart (Newport News, VA)

Cashier • Customer Service • Processed Product Damages & Returns • Receiving • Stocking • Merchandising and Display • Assisted with Inventory Maintenance • Quality Control

December 1995- December 1999

Aviation Electronics Technician (VA)

Rate: Aviation Electronics Technician • Training: CASS Operation Systems 1996 • Commissioned on the USS Harry S. Truman CVN-75 - Jan 97-Dec 99

PERSONAL SKILLS

I am an amiable, detail-oriented employee who works well in a team setting or autonomously. I possess excellent problem solving and customer service skills. I am a quick learner and a great multi-tasker. I am also punctual, organized and always complete assignments in a timely manner.

OFFICE/COMPUTER SKILLS

Proficient in Microsoft Office: Word, Excel, Access and PowerPoint

GERS Merchandising Program: Ordering, Receiving, Inventory Maintenance, Sales Reports

EDUCATION

2010-Present

Strayer University (Raleigh, NC)

Complete: Bachelors Degree in Business Administration with a concentration in Management (3.9 GPA)

December 1995-December 1999 US Navy (Aviation Electronics)

Graduated June 1995 Oil City Senior High School (Oil City, PA)

References Available Upon Request



Contact this candidate