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Human Resource Customer Service

Ontario, CA
October 24, 2018

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Brandy Payne

**** *. ********* ***** *******, CA 91761

Cell Phone: 915-***-**** Email:


California State Polytechnic University, Pomona, CA June 14, 2015

Undergraduate studies: Bachelor of Science with emphasis in Human Resource Management

Minor Studies: Organizational Communication


Equal Employment Opportunity Commission, Los Angeles, CA August 2015- March 2018

Executive Secretary

Established and maintained confidential materials and coordinated a variety of special projects

Coordinated work of clerical staff and provided authoritative advice to clerical staff

Trained Veteran Interns on outreach data entry into the agency’s integrated mission system

Reviewed, drafted, and tracked training contracts

Scheduled employment interviews for potential candidates and drafted interview appointment letters

California State Polytechnic University, Pomona, CA October 2014- August 2015

Human Resource, Employment Coordinator/ Administrative Support Coordinator I

Screened employment applications for minimum qualifications

Drafted job flyers, welcomed letters and sent out applicant denial of employment letters

Maintained personnel and recruitment files and trained newly hired Interns

Provided status for up-coming interviews and provided notifications to potential candidates

Coordinated trainings for Organizational Development and Training and Environmental Health & Safety

Created training courses and templates using PeopleSoft and designated Point of contact regarding trainings

Analyzed, created and recorded information and coordinated a variety of special projects

Veteran Affairs Vocational Rehabilitation Center, Los Angeles, CA September 2010- March 2011

Customer Service Support Representative

Processed Veteran education applications and retrieved, stored and maintained appropriate documentation

Completed and processed contracts for Veterans to obtain program incentives

Maintained, tracked, screened applications and coordinated orientations interviews

Department of the United States Navy, Coronado Island, CA January 2007- July 2009

Aviation Ordnance Man

Secured the vessel and reviewed compliance reports

Conducted new hire orientations and processed leave request, award certifications, special request

Supervised ammunition on-loads and directed missile and ammunition trainings

Masari Mortgage and Loans, Westchester, CA January 2005- Dec. 2007


Achieved staffing objectives by evaluating and interviewing candidates

Point of contact for hiring staff and managed recruitment files

Negotiated salaries and managed work schedules

SKILLS: MS Office, Oracle Peoplesoft, E2Soultions, Integrated Mission System, Document Management System, Groupwise, Quicktime, MS Outlook, CPR certified, Aviation Warfare Specialist, Floor Warden training and designee, GSA Access training

Professional Organization Membership: Society for Human Resource Management

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