Keyosha Comer

Cordova, TN

ac7hm8@r.postjobfree.com

901-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk Supervisor

Hyatt Place Germantown - Germantown, TN

January 2011 to Present

Greeting guest, checking guest in and out handling cash and other forms of payments . Answering phones, reviewing medallia scores, resolve guest issues. Training on coming team members, review daily reports, make schedule. Working as a Sales Administrator when needed putting in group rates and blocks with in system. Afterwards recording the information into sale pro to ensure the groups and be tracked and easily located if needed in future. Also prepare food and severing at bar, file or drop receipts from bar when shift ends.

Front Desk Receptionist/Concierge/Reservation rep. Madison Hotel - Memphis, TN

January 2016 to June 2017

Greet guest, check guest in and out, handling cash, credit cards and other sensitive information . Make reservations and note and special request or setup guest wants or need.Call out sources to set special request for guest ( ordering flowers, booking in room massages, restaurant reservation ect Offer special room packages. Help guest with directions and booking tours and things for the guest to do while in Memphis.

Front Desk Supervisor

Holiday Inn and Suites - Memphis, TN

September 2014 to November 2016

Greet guest, check guest in and out, answer phones and handle cash credit card and payment forms . Review and respond to guest issues with in the Medallia. Train new team members at desk as well in the restaurant and bar area. Operate as MOD walk property checking on and helping team members in all departments when needed. Resolve guest issues in a timely manner. Education

Bachelor's in Business Administration

Strayer University - Memphis, TN

June 2017 to August 2021

Diploma

Overton High School - Memphis, TN

Skills

Front Desk, Front Office

Certifications/Licenses

ABC License

2022

Food Safety certification

CPR Trainging

Additional Information

Proficient in opera and familiar with Sales pro. I am punctual, hard working and a team player.

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