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Administrative Assistant Customer Service

Atlanta, GA
October 24, 2018

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Stone Mountain, Georgia ***** P:678-***-****


Accomplished Administrative Assistant offering over 15 years of exemplary customer service, negotiation, effective communication, and analytical acumen. Expert in claims processes, financial administration, and dispatch assistance in fast-paced environments. Recognized for compassion and empathy extended in times of crisis. Demonstrated ability to communicate with diverse customers, offering a highly professional image through personal contact and proactive telephone communications. A track record of leading operations and teams to consistent growth in revenue, profitability, and productivity.


Damage Assessment Policy Interpretation

Risk Assessment & Mitigation Confidential Records Management

Claims Reports & Documentation Claims Handling & Investigations

Evaluation of Liability Evaluation Fraud Investigations & Reporting PROFESSIONAL EXCELLENCE

Allstate Insurance Company - Atlanta, Georgia 07/1996 to 08/2017 The second largest personal lines insurer in the United States and the largest that is publicly held with personal lines in the U.S. and Canada.

Senior Claims Processing Specialist MOI/Dispatcher- Auto Claims (2012 – 2017) Analyzed claims to determine extent of company’s liability, accurately make approvals or denials and negotiated settlements with claimants in accordance with policy and guidelines.

Effectively communicated decisions to adjusters, claimants, and insurance company’s

Collaborated with insurance agents and lawyers to correct errors, rectify omissions, and investigate contested concerns

Maintained positive rapport with claimant and all involved in incident Senior Claims Processing Specialist – Diminish Value (2010 – 2012) Supported claims adjusters in processing of first and third-party auto insurance claims after auto accidents.

Provided evidence leading to the recovery of more than $10 thousand in overpayments

Processed claims and payment based on diminished value of vehicle and payments

Accompanied adjusters in field to investigate claims & determine cause/extent of damage Claims Staff Associate/Sr. Claims Processing Specialist – Property Claims (2004 – 2010) Point of contact for the Alacrity Program and Contractors & Vendors. Overseer of Carpet One Program.

Assigned claims to inside technicians and maintained contact/updates

Conducted inbound/outbound calls and electronic correspondences

Accurately processed claim payments and updated Gantt System with updates Finance Administrative Specialist – Regional Office (1996 – 2004) Maintained confidential company database; provided customer/field support; processed regional expense reports.


Taylor Business Institute – Long Island New York

Certificate of Business

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