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Customer Service, Marketing

Largo, FL
October 24, 2018

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Peggy M. Collins

**** ******** ****. #****

Largo, FL 33778

mobile: 727-***-****


Trained in communications and insurance, I am a customer service specialist whose goal is to serve as a member of a positive, collaborative team. I am a passionate, articulate consumer advocate, experienced in media and well-equipped to help provide information, welcome and assist guests. My people skills are excellent and I am currently seeking rewarding work on a part-time basis with the right organization.


Florida Department of Financial Services Insurance Specialist III

November 16, 2015 – September 17, 2018

Provide insurance information and assist the consumers of Florida in resolving issues with their insurance; Answer questions and address service requests from insurance consumers via Consumer Services Helpline; Serve as a consumer advocate and facilitate communication with insurance carriers, insurance agents, and adjusters. Possess extensive knowledge of 27 different types of insurance products sold in Florida. Licensed Florida health & life insurance agent.

Clear Channel Media Holdings Account Executive

January 3, 2012 - November 8, 2012

Responsible for all account service, managing and coordination of communications between all departments within the media organization and client accounts. Business development, identify or create opportunities for growing both revenue and the relationship for Clear Channel. Attained revenue goals consistently. Achieved 25% incremental growth

PowerCurve Communications President/CEO

March 2005 - December 2011; January 2013-July 2015

Agency principal, Founder. Managed day-to-day operation of full-service advertising agency. Business development and achieving new business goals were top priority. Oversee Creative team and all media production, Design Brand & campaign strategies to meet objectives, plan, buy, and analyze performance of all client advertising media, plan and execute marketing events and promotions. Supervise all Brand messaging for agency and clients. Identify growth opportunities for the agency and the clients it serves.

CBS Radio-Tampa Account Executive

October 1990 - February 2005

Responsible for managing all aspects of the advertising relationship between the radio stations and client, including, but not limited to, media sales, prospecting and business development, promotions, copy-writing, sponsorships, and work with production department and on-air talent to deliver quality client ad campaigns.

Education: University of South Florida, Marketing/Communications

References: Furnished upon request.

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