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Customer Service Software Developer

Alexandria, Virginia, United States
October 24, 2018

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Biniam Taddesse 218-***-****

**** ******** ** *** ***, Alexandria, Virginia, 22311


Certifications: CompTIA A+

Systems: Unix, Linux, Windows, Mac OS X, Mobile, Wireshark

Databases: My SQL, Oracle, MS Access

Languages: SQL, Html, CSS, C++, Java, JavaScript, ASP, VB

Software: MS Office, MS SharePoint, MS Project, MS Visio

Migration: Windows 10, Microsoft SharePoint


Minnesota State University Moorhead

Major: Computer Information Systems

Minor: Business Administration


Perficient, Inc.

Business Analyst Intern Spring 2018 - present

oFacilitated the requirements and development of customer-facing Adobe Experience Manager web solutions

oTranslated client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams

oHelped to establish critical path, milestones, delivery dates, and review client deliverable to ensure they meet client acceptance criteria

oOperated as a bridge between the External End Users/Customers and the Software Development team

oRetrieved and reviewed raw files from various file transfer methods

oOrganized large volumes of data to effectively meet critical deadlines

McCormick & Company Inc.

Technical Systems Analyst Intern Summer 2017

oWorked in conjunction with the Infrastructure project management team and the content/collaboration team to contribute to the roll out of identified SharePoint sites and workflows

oManaged from migration, then gather functional needs and implement it or drive the implementation with the team

oWorked with the Global Digital technology team to learn the content management system (Site core) and use coding skills (Html/ CSS) to help fulfill requests of marketing teams and agency partners through resolution of break/fixes, website enhancements and/or new build projects

oEffectively communicated with external clients and internal teams to deliver GUI, interface and screen designs

oActed as an interface between technology teams, support teams, and business units

oAssisted in writing, modifying, and debugging software for client applications and wrote programs according to specifications from higher-level personnel.

Programming and IT Experience

Manchester University; Minnesota State University Moorhead

Student Programmer and Software Developer Fall 2013 – spring 2018

oUtilized Java, SQL, MS Access, C++, MS WebMatrix and JavaFx for coding purposes

oProgrammed and implemented a generic web browser with a networked socket connection

oExpressed the ability to clearly express in writing technical analysis results and site characterizations

oAutomated interactive games like Tic-tac-toe, a dice game and a poker interface

oHelped to develop code necessary to complete the assigned project(s) in the specified time frame according to departmental standards and guidelines

IT Services Assistant Fall 2013 - 2016

oAssisted with any issues related to technology

oProvided guidance and direction to students, faculty and staff while ensuring excellent customer service

Related Experience

Student Technician Spring - fall 2015

oOperated and maintained audio, video, and lighting systems in the major performance and conference spaces

oAssisted with technology setup across the North Manchester campus whenever needed

oProvided excellent customer service

Summer Technician Summer 2014

oCoordinated with other campus organizations to help setup events


Manchester University International Association Spring – summer 2014

oPerformed duties necessary to carry out formal events

oPlanned educational trips and presentation with executive board

oPresident, Spring 2014 – Fall 2015

Student Mentor for OMA (Office of multicultural affairs) Fall 2014 - 2015

oHelped international students with daily issues and problems

oIntroduced approximately 45+ international students to the campus

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