Lakewood, Ohio *****
Dynamic and motivated professional with a proven record of generating and building relationships,
managing pipelines, and coaching customers to success. Skilled in building relationships, demonstrating
exceptional communication skills, and making critical decisions during challenges. Adaptable and
hard-working individual with an ability to work independently, keeping abreast of company and federal
regulations and developing opportunities that further establish organizational goals.
JPMorgan Chase, Cleveland Ohio 2005-2018
Operations Senior Specialist III, Mortgage- Correspondent Lending
The voice of the Correspondent Lending department. Provided excellent customer service in verbal and
written communications to customers ensuring the pipeline moved as smoothly as possible while also
assisting and supporting customers and internal teammates.
Sustained a 100% overall quality review score.
Received two awards for great customer service.
Acquired numerous recognitions for being the top department producer.
Acknowledged for always returning customer correspondence within 2-4 business hours.
Funding, Mortgage- Correspondent Lending
Reviewed incoming loans for purchase to ensure they met guidelines and federal regulations. Tasked
with certifying that data entry was accurate with clear and concise comments in the system and that
loans were conditioned accordingly with what was needed to complete the purchase of the loan.
Kept abreast of company and federal guidelines.
Maintained high standard of quality of files while keeping production numbers high.
Entrusted to accurately withhold purchasing of loans until requirements were met.
Underwriting Support, Mortgage- Home Equity
Supported the underwriting team by disbursing loans to the underwriters and ensuring loan decisions
were faxed out to appropriate parties, as well as handing the loans off for the next level of approval.
Started in a temporary position and was hired in permanently within three months.
Presented with employee of the month for Home Equity.
Recruited from being downsized straight to another division.