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Customer Service Data Entry

Lakewood, OH
October 24, 2018

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Lakewood, Ohio *****



Dynamic and motivated professional with a proven record of generating and building relationships,

managing pipelines, and coaching customers to success. Skilled in building relationships, demonstrating

exceptional communication skills, and making critical decisions during challenges. Adaptable and

hard-working individual with an ability to work independently, keeping abreast of company and federal

regulations and developing opportunities that further establish organizational goals.


JPMorgan Chase, Cleveland Ohio 2005-2018

Operations Senior Specialist III, Mortgage- Correspondent Lending


The voice of the Correspondent Lending department. Provided excellent customer service in verbal and

written communications to customers ensuring the pipeline moved as smoothly as possible while also

assisting and supporting customers and internal teammates.

Sustained a 100% overall quality review score.

Received two awards for great customer service.

Acquired numerous recognitions for being the top department producer.

Acknowledged for always returning customer correspondence within 2-4 business hours.

Funding, Mortgage- Correspondent Lending


Reviewed incoming loans for purchase to ensure they met guidelines and federal regulations. Tasked

with certifying that data entry was accurate with clear and concise comments in the system and that

loans were conditioned accordingly with what was needed to complete the purchase of the loan.

Kept abreast of company and federal guidelines.

Maintained high standard of quality of files while keeping production numbers high.

Entrusted to accurately withhold purchasing of loans until requirements were met.

Underwriting Support, Mortgage- Home Equity


Supported the underwriting team by disbursing loans to the underwriters and ensuring loan decisions

were faxed out to appropriate parties, as well as handing the loans off for the next level of approval.

Started in a temporary position and was hired in permanently within three months.

Presented with employee of the month for Home Equity.

Recruited from being downsized straight to another division.

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