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Customer Service Manager/Products Scheduler/Business Development

Location:
Houston, Texas, United States
Posted:
October 24, 2018

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Resume:

GUY FULTON GRAVES

**** ******* **., *******, ***** 77035 Phone: 713-***-**** ac7hkx@r.postjobfree.com PROFESSIONAL EXPERIENCE

SGS North America Inc., Deer Park, TX

NORTH AMERICAN TECHNICAL FUEL OIL MANAGER SEP 2017 - AUG 2018

Teamed and traveled with the Fuel Oil department to restructure the North American SGS offices to ensure maximum efficiency

Joined the Business Development team and brought much needed revenue to the Fuel Oil department

Created new business in other SGS offices that was previously non existent KINDER MORGAN INC., Gulf Liquids/Gulf Central Regions 2006-2017 TERMINAL SCHEDULER/CUSTOMER SERVICE REP BOSTCO TERMINAL FEB 2014 - JUNE 2017

Oversee the scheduling of all movements in and out of the terminal

In direct contact with all of BOSTCO’s customers daily to assist with all movements

Assist the inventory dept./inspection companies with line tracking, research, & gains/losses

Helped schedule downtime with the maintenance department to least impact the customers

Helped management with updating all SSP’s

COMMERCIAL ANALYST FOR THE GULF REGION MAR 2013 - FEB 2014

Participate in daily operation and finance meetings to ensure the customers are informed of issues

Meet directly with terminal managers and general manager on new infrastructure to existing terminals

Liaison between the commercial group and operations for expansion

Create quarterly reports and KPI’s for the commercial directors and customers to ensure their business is running efficiently

Research customer trends that will lead to future expansion projects SHIFT SUPERVISOR/LEAD CONTROLLER/SCHEDULER OCT 2010 - MAR 2013

Manage crew of up to eight controllers/schedulers at a time

Maintain and audit each console to meet DOT/EPA compliance

Communicate with customers to verify inventory and scheduling needs

Schedule the blending needs and capabilities of all customers

Assist inspection companies to ensure no customer losses or gains PIPELINE CONTROLLER/SCHEDULER FEB 2006 - OCT 2010

Rotated on inbound, outbound, marine, and transfer desks. Scheduled and ran over 20 pipelines and over 10 barge and ship docks

EDUCATION

UNIVERSITY OF HOUSTON DOWNTOWN, 2003-2005, B.S., SOCIOLOGY; MINOR: PSYCHOLOGY TEXAS CHRISTIAN UNIVERSITY, FT. WORTH TEXAS, 1997-2000



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