Pamela J. (McNatt) Smith
High-Impact Presentations Communications & Negotiations Process Efficiency & Excellence Results-driven and strategic Administrative Assistant with executive clerical experience in accounts payable receivable, invoicing, event planning, human resources, project management, and organizational coordination. Proven ability to recommend process improvements that increase productivity, eliminate redundant work, and minimize costs. Dedicated to quality improvement, process flow, and community involvement; multi-award winner for volunteerism and leadership efforts. Adaptable, organized, responsive, analytical, communicative, loyal, confidential, flexible, and a quick learner.
Management & Leadership
Strategic Planning & Direction
Process Improvement & Efficiency
Communications & Negotiations
Time Management & Multi-Tasking
Accounting & Invoicing
Microsoft Office Suite
DSS SECURITY, Katy, TX 8/2017 – 5/2018
Managed various administrative duties, including all aspects of client services, call routing and escalation, outbound customer service calls, account servicing, data entry, filing, spreadsheet creation, database management, etc.
Identified, mitigated, and resolved complex client and account-based issues to maximize client services.
Performed all aspects of Visa bill reconciliations to ensure accurate data.
Conducted in-depth client research to identify needs, recommend solutions, and integrate relevant services. SENIOR CARE 9/2008 – 5/2018
Administered financial and medical record management, appointment scheduling budgeting for ailing parents.
Leveraged superior written and verbal communication skills while interacting with a range of physicians, medical staff, insurance agents, banks, organizations, and other entities involved in healthcare management. TOLUNAY-WONG ENGINEERS, INC., Houston, TX 1/2003 – 7/2006 Executive Coordinator & Director of Business Development
Executed full-scale management of all business development activities for 5 Vice Presidents during operations.
Led the development and implementation of high-impact brochures and statement of qualifications.
Conducted online research to inform bid preparation in alignment with market behavior and costs.
Spearheaded contract negotiations to secure optimal terms for $1M+ worth of contracts.
Represented the company at multiple tradeshows with poise, tact, and professionalism. COMPAQ COMPUTER CORP., Houston, TX 5/2000 – 3/2002 Human Resources Coordinator III & Administrative Assistant
Oversaw coordination and execution of corporate human resources ethics training; conducted research to identify new training and development initiatives specific to multiple disciplines.
Streamlined communications across internal project teams by facilitating high-impact awareness meetings; planned, scheduled, and managed worldwide conference calls and meetings.
Cultivated and strengthened vendor relationships while overseeing vendor record management, vendor awareness initiatives, and vendor commitment reporting to save $475K+.
Managed financial and budgeting aspects across two cost centers, overseeing continuous budget balancing efforts.
Negotiated to achieve $263K+ in cost savings during a large-scale equipment purchase.
Earned the “Outstanding Accomplishment Award” for training, cost control, and leadership accomplishments. Pamela J. (McNatt) Smith
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RAYTHEON ENGINEERS & CONSTRUCTORS, Houston, TX 7/1997 – 5/2000 Executive Administrative Assistant
Maintained, updated, and dissemination procedure manuals to standardize operations.
Oversaw all activities for the company-wide supply chain management vendor data mart.
Conducted data monitoring and quality assurance to maximize data integrity while continuously updating the intranet website with accurate data.
Performed quarterly and year-end reports for total commitment and transactions, foreign purchases, etc.
Earned the “Outstanding Contribution Award” for exemplary performance coordinating Y2K efforts. ADDITIONAL EXPERIENCE
Additional experience in numerous contracted, part-time positions, continuing to hone cutting-edge administration, human resources, accounting, and contract management skills; successfully secured over $5M in contracts (McBride). Senior Subcontracts Administration Assistant, Technip USA, Houston, TX General Office Manager, Lonestar Cabinetry, Katy, TX Executive Assistant, Madagascar Oil, LLP, & Sasol Chemical Subcontract / Contract Specialist / Project Administrator, McBride-Ratcliff & Associates, Inc. LEADERSHIP DEVELOPMENT
WEST I-10 FIRE DEPARTMENT, Katy, TX 12/2007 – 7/2014 Volunteer
Volunteered to provide rehab coordination and public relations expertise for all volunteer rehab members.
Coordinated scheduling and planning to ensure availability of the Fire Field.
Orchestrated cross-functional training efforts and drills to maximize emergency preparedness.
Earned the “District Chief’s Award” and the “Rehab Member of the Year Award”. EDUCATION & CREDENTIALS
Possesses numerous, industry-leading trainings and workshops to advance professional skills, development, and growth. Honors & Awards
Outstanding Accomplishment Award
Outstanding Contribution Award for Y2K Efforts
District Chief’s Award
Rehab Member of the Year
Microsoft Office, Excel, Word, PowerPoint, Outlook (Advanced) QuickBooks (Basic), SAP