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Administrative Assistant Executive

Houston, TX
October 24, 2018

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Pamela J. (McNatt) Smith

Katy, TX ***** 281-***-****

Administrative Assistant

High-Impact Presentations Communications & Negotiations Process Efficiency & Excellence Results-driven and strategic Administrative Assistant with executive clerical experience in accounts payable receivable, invoicing, event planning, human resources, project management, and organizational coordination. Proven ability to recommend process improvements that increase productivity, eliminate redundant work, and minimize costs. Dedicated to quality improvement, process flow, and community involvement; multi-award winner for volunteerism and leadership efforts. Adaptable, organized, responsive, analytical, communicative, loyal, confidential, flexible, and a quick learner.

Management & Leadership

Business Development

Strategic Planning & Direction

Process Improvement & Efficiency

Relationship Building

Budget Management

Communications & Negotiations

Time Management & Multi-Tasking

Organizational Development

Public Relations

Accounting & Invoicing

Microsoft Office Suite


DSS SECURITY, Katy, TX 8/2017 – 5/2018


Managed various administrative duties, including all aspects of client services, call routing and escalation, outbound customer service calls, account servicing, data entry, filing, spreadsheet creation, database management, etc.

Identified, mitigated, and resolved complex client and account-based issues to maximize client services.

Performed all aspects of Visa bill reconciliations to ensure accurate data.

Conducted in-depth client research to identify needs, recommend solutions, and integrate relevant services. SENIOR CARE 9/2008 – 5/2018

Administrative Assistant

Administered financial and medical record management, appointment scheduling budgeting for ailing parents.

Leveraged superior written and verbal communication skills while interacting with a range of physicians, medical staff, insurance agents, banks, organizations, and other entities involved in healthcare management. TOLUNAY-WONG ENGINEERS, INC., Houston, TX 1/2003 – 7/2006 Executive Coordinator & Director of Business Development

Executed full-scale management of all business development activities for 5 Vice Presidents during operations.

Led the development and implementation of high-impact brochures and statement of qualifications.

Conducted online research to inform bid preparation in alignment with market behavior and costs.

Spearheaded contract negotiations to secure optimal terms for $1M+ worth of contracts.

Represented the company at multiple tradeshows with poise, tact, and professionalism. COMPAQ COMPUTER CORP., Houston, TX 5/2000 – 3/2002 Human Resources Coordinator III & Administrative Assistant

Oversaw coordination and execution of corporate human resources ethics training; conducted research to identify new training and development initiatives specific to multiple disciplines.

Streamlined communications across internal project teams by facilitating high-impact awareness meetings; planned, scheduled, and managed worldwide conference calls and meetings.

Cultivated and strengthened vendor relationships while overseeing vendor record management, vendor awareness initiatives, and vendor commitment reporting to save $475K+.

Managed financial and budgeting aspects across two cost centers, overseeing continuous budget balancing efforts.

Negotiated to achieve $263K+ in cost savings during a large-scale equipment purchase.

Earned the “Outstanding Accomplishment Award” for training, cost control, and leadership accomplishments. Pamela J. (McNatt) Smith

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RAYTHEON ENGINEERS & CONSTRUCTORS, Houston, TX 7/1997 – 5/2000 Executive Administrative Assistant

Maintained, updated, and dissemination procedure manuals to standardize operations.

Oversaw all activities for the company-wide supply chain management vendor data mart.

Conducted data monitoring and quality assurance to maximize data integrity while continuously updating the intranet website with accurate data.

Performed quarterly and year-end reports for total commitment and transactions, foreign purchases, etc.

Earned the “Outstanding Contribution Award” for exemplary performance coordinating Y2K efforts. ADDITIONAL EXPERIENCE

Additional experience in numerous contracted, part-time positions, continuing to hone cutting-edge administration, human resources, accounting, and contract management skills; successfully secured over $5M in contracts (McBride). Senior Subcontracts Administration Assistant, Technip USA, Houston, TX General Office Manager, Lonestar Cabinetry, Katy, TX Executive Assistant, Madagascar Oil, LLP, & Sasol Chemical Subcontract / Contract Specialist / Project Administrator, McBride-Ratcliff & Associates, Inc. LEADERSHIP DEVELOPMENT

WEST I-10 FIRE DEPARTMENT, Katy, TX 12/2007 – 7/2014 Volunteer

Volunteered to provide rehab coordination and public relations expertise for all volunteer rehab members.

Coordinated scheduling and planning to ensure availability of the Fire Field.

Orchestrated cross-functional training efforts and drills to maximize emergency preparedness.

Earned the “District Chief’s Award” and the “Rehab Member of the Year Award”. EDUCATION & CREDENTIALS

Possesses numerous, industry-leading trainings and workshops to advance professional skills, development, and growth. Honors & Awards

Outstanding Accomplishment Award

Outstanding Contribution Award for Y2K Efforts

District Chief’s Award

Rehab Member of the Year

Technical Expertise

Microsoft Office, Excel, Word, PowerPoint, Outlook (Advanced) QuickBooks (Basic), SAP

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