RODERICK T. LAUREANO
Vernon Hills, Illinois 60061 847-***-****
Email: firstname.lastname@example.org www.linkedin.com/in/rlaureano
A Technology Manager experienced in planning, developing, and implementing state of the art information solutions facilitating company growth. Lead cross-functional teams with diverse technical backgrounds. Provided budget controls. Well rounded IT background of infrastructure management (WAN, LAN, networks, and systems), software development management, and project implementation management. Areas of expertise encompass:
Project Management Business Analyst Supply Chain ERP Strategic Planning
Software Management/Development Network Architecture/Management
Vendor/Consultant Management Developer IT Procurement Consultant
Multi-OS Environment Leadership
Arlington Computer Products, LLC – August 2017 to Present
For over 3 decades Arlington Computer Products (ACP) has and continues to be a leader in providing best in class IT solutions and services to our customers throughout North America.
Director, Enterprise Business Solutions
Review and Document “As-Is” and “To-Be” Business Process Flows/Procedures and provide recommendations/change for best practices
Review and negotiate SLAs and SOWs with outside contractors and vendors
Review Sage 100 ERP System and provide business/system enhancements
Propose and install Add-on Scanco Warehouse Management System
Automation of Sales Order and Purchase Order process from CNET to Sage 100
Review Distribution ERP Systems and provide ERP selection recommendations in alignment with the company’s strategy growth objectives
Propose and install ACP Sharepoint Intranet Portal
Propose and install EDI Solution (TrueCommerce) for Sales Orders and Purchase Orders processes
Review, design, and implement Warehouse layout and workflow (physical warehouse locations and bins)
Design and execute Sales and Purchasing Analysis – Data Warehouse
Project Management - Manage and track internal IT Projects/Expenditures/Budgets
Review Customer business requests and requirements and provide solutions that meet both parties
EMCO Chemical Distributor - July 2014 to August 2017
EMCO Chemical Distributor distributes chemicals that include acids, alcohols, surfactants, solvents, and other industrial and specialty chemicals. Its custom packaging facility provides contract blending and packaging services and concentrates on filling orders for hazardous chemicals.
Senior IT Project Manager
Project Manager - MS Dynamics AX 2009 to AX 2012R3 Upgrade/Implementation to include:
•Sales and Marketing
•Procurement and Sourcing
•Product Information Management
Dynaway 2009 Implementation (Asset Management & Preventative Maintenance for AX)
Barcoding Project for Warehousing and Distribution, Fleet Management, Fork-truck and Building Maintenance
2WayLogistics Implementation - ISV for AX 2012 R3 (Waste Application for EMCO Waste Division)
Enspire B2BMailbox EDI Solutions – ISV for AX 2012 R3
Review SLAs, SOWs, and Change Orders
Functional Business and Dynamics AX Analyst
•Provide Level 1 Support for AX2009
•AX2012 R3 Module Setups for the stated above modules
•Modeling and Testing Module functionality based on specific setups
•Business Process Flows for the “As-Is” and “To-Be” processes in alignment for AX2012 R3
•Determine the need for change in process based on standard AX Functionality verses customization
Implemented Company-Wide Help Desk Portal
Business Flows, Process Review, Integration, and Continuous Improvements
Gather Requirements and develop Functional Specifications for AX and other Integration Customizations
Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies and business projects.
Completes projects by coordinating resources and timetables with functional user departments and liason between the user community and IT.
Provided recommendations and implementation for assets management, implementing disaster recovery and back-up procedures, and information security and control structures.
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
Maintains quality service by establishing and enforcing organization standards.
Contributes to team effort by accomplishing related results as needed.
Schedule, conduct, and lead IT Steering Committee Meetings
Tradebe Environmental Services, LLC Nov. 2013 to July 2014
Tradebe Environmental Services, LLC a subsidiary of TRADEBE, recycles chemicals and manages hazardous waste with nationwide geographic coverage.
Manager, Business Applications and Support
Manage day-to-day applications support issues for SAP and local/legacy solutions, including prioritization, communication, and resolution of problems for all business applications; coordinate related escalation processes with Global IT, software vendors and external service providers, as applicable; identify common issues and frequently asked questions for end user communication bulletins (i.e. SAP tip of the week); supplemental training materials; self-help website/knowledge base, etc.
Demonstrate a consistent focus on customer service in interactions with business leaders and stakeholders across the company, by listening effectively to their needs, proposing potential technology solutions in business terms, actively facilitating the achievement of expected business value of technology investments, providing feedback on requests and ideas in a constructive manner, and illustrating personal commitment to business objectives through flexibility and responsiveness to changing needs and priorities.
Work with business leaders to define business applications security, based on organizational roles/responsibilities and best practice segregation of duties; define, implement, and manage process(es) to add/modify/terminate end user applications rights based on business needs
Create, implement, and test IT policies and processes in the areas of software development and implementation; insure compliance with guidelines and requirements from Global IT, as well as generally accepted IT best practices
In support of the migration of major business applications to a corporate SAP platform, lead data migration and legacy system integration efforts; define business needs for data retention and access to historic information; propose and implement plan(s) for legacy system sunsetting and retirement
Plan and manage US-specific applications projects in coordination with the global SAP migration; define and implement an effective on-going support model for these US-specific solutions, combining internal and external talent to be effective and cost-effective
Plan and manage other business applications projects, per the Global IT plan and priorities, including defining project scope and requirements, estimating and tracking project costs, planning and managing tasks and resources, assessing and mitigating project risks, providing regular communications to stakeholders, escalating significant issues, preparing end user organizations for go-live, managing cut-over tasks, and providing post-production support.
Define, implement, and publish on a monthly basis key performance metrics for business applications, such as critical system incident/outage counts, application-related help desk ticket statistics, and relevant business process metrics for new solutions
Develop and maintain effective working relationships with business applications vendors and service providers, including clear management of expectations, periodic review of partner performance based on objective criteria, and appreciative communications, when warranted
Establish and maintain a good working relationship with IT leaders and team members at our parent company in Spain, as well as the UK, working toward common standards and the sharing of ideas, methodologies and resources
Select and supervise internal and external resources on business applications related projects and in on-going applications support roles; develop, retain, and review performance of companies employees under his/her supervision
Maintain a good working knowledge of current and emerging technologies related to areas of responsibility, through independent research, and attending relevant conferences, trade shows, and professional organization meetings
Mizkan Americas, Mount Prospect, IL September 2012 to Oct. 2013
Mizkan Americas, Inc. is the pre-eminent manufacturer and marketer of specialty vinegars, mustards, cooking wines, marinades, wine reductions, salted spirits, Asian sauces and dressings, and a variety of other liquid condiments.
Support End Users utilizing Microsoft Dynamics AX and Warehousing for AX (Warehouse Management System).
Provide day to day supervision, conduct performance evaluations and delegate work assignments.
Review business/process flows and provide, recommend, and apply manufacturing "best" practices.
Review, document, and implement new/improved business processes.
Maximo 7.5 Implementation Project Planning
Gather End User business/ERP requirements and document customization specifications for Off-Shore development
Create Application Customization Test and Implementation Plans
Manage and Maintain EDI processes (850, 810, 855).
Participant in Executive Leadership Committee
ARAS PLM (Product Life Cycle Management System) Project Manager
Sparton Corporation, Schaumburg, IL, November 2011 to September 2012
An industry leader in designing, developing, and manufacturing some of the world’s most complex electronics and electromechanical devices.
Corporate IT Applications Manager
Acting ERP Project Implementation Manager and Sr. IT Business Analyst
Planned schedules and meetings, interfaced with users and functional leads, developed and documented implementation plans, system configuration, trained users, and provided implementation support
Provide leadership, vision, and management for Application Development Department
Provide day to day supervision, conduct performance evaluations and delegate work assignments to (2) internal staff, external application contract developers, and SSRS report developers
Works with key users to identify and implement “same” business requirements and setups for ERP Implementation
Reviewed current state business processes and proposed new processes in alignment with ERP.
Proposed and track IT Application budget for ERP Microsoft Dynamics AX Customizations and Implementation
Ensure adherence to and compliance with Corporate application standards, policies and Sarbanes Oxley
Contribute to the development of additional or enhanced controls for improved efficiency in Application Development and ERP Environments
Applied SDLC and Waterfall methodology
Provided process flow diagrams and work flow (swim lane) business process layouts for “as-is” and “to-be” processes, in alignment with ERP
Met with Key Individuals and Business Process Owners to gathered Customization and Reporting Requirements and provide technical specifications to the Development Team.
Worked with the Infrastructure Team to review hardware requirement and provide direction with optimal performance tuning for applications and reports
MasterTrak a company within Power Great Lakes, Wood Dale, IL. April 2010 to November 2011
An asset management tool that communicates directly with the engine and any other critical equipment data points that provides business value.
Manager of IT Systems and Internal Audit
Review business, functional, and manufacturing processes and requirements
Document business flow
Provide continuous business and process improvements
Align technology platforms with business processes
Provide ERP assessment, recommendation, and selection
Work with Internal Audit Manager to provide functional testing and security
Senior project lead for ERP upgrade Implementation
(MasterTrak/Power Great Lakes continued…)
Pre-Sales planning and support
Review Opportunity Documents and Commercial Quotations
Create “Pilot” Project Plan
Create Statement of Work
Gather MasterTrak Pre-Installation Requirements
Create Application Summary – Customer/Project Objectives
oHardware and Application Requirements
oOverall Project Phase Requirements
Create Project Plans and track Timelines and Milestones
Requirements Validation with MasterTrak Engineer and Application Development
Define “Pilot” to “Production” turn-over, lead times, and production schedule
Forward and coordinate received Purchase Orders
Coordinate and schedule “Pilot” Installations and Reviews
Web Center End User and Admin Training
Web Center Asset Registration
Web Center Hierarchy Setup in alignment to Customer’s Business
Coordinate & understand and review ERN’s (Engineering Request Notifications)
“Pilot” Period Customer coordination and follow-up
Provide specifications for Engineering and Application Project Requests
Coordinate/schedule daily MasterTrak production builds
Track Mastertrak Production (TCU Serial #, ICC, SIM Type, Job #, Order #)
Review Weekly ERP demand (NGE & Sales Orders)
Review Finished Goods & Raw Materials (FIFO & Kanban Inventory)
Manage (2) production employees (performance, reviews, etc…)
Create and manage production processes & continuous improvements
Track and ensure customer on-time shipments
Attend daily production meeting
Request for materials order with procurement
Create, maintain, and present Monthly KPI to Production Team
MasterTrak Customer Service
Submit and track Warranty Claims – provide replacement units
OEM Claims (Quality Issues/Processes)
MasterTrak Administration, Training, and Support
Provide MasterTrak Trouble shooting (Field Failures)
H2O Plus, LLC, Chicago, IL, March 2008 to September 2009
Global product developer, manufacturer, and retailer of innovative skincare, spa, bath and fragrance products.
Successful implementation of Ross Enterprise Resource Planning (ERP) solution: AP, AR, GL, Inventory Control, Purchasing, MRP, Production, Quality Control, Sales/Customer Service, and Distribution – Shipping & Receiving.
Created Detail Project Plan, identified milestones and timelines, migration plan, training plan, and implementation risks.
Managed Project Budget
Coordinated the ERP implementation objectives with the Ross implementation consultants to make sure the project is on time and on schedule and within budget
Provided data migration from Legacy systems into new ERP System.
Provided user training and documentation
Active and contributing member of IT Steering Committee.
Business Systems Analyst
Gathered and documented business/systems requirements from all users levels and provide/propose best/alternate IT solutions and processes
Requirements gathering and prepare scope document for defining business, operations, and financial reports
Understanding business and existing IT applications and creating proposals for future software requirements (Point-of-Sales, HRIS, and Time & Attendance)
Conducting system study and coordinating with team members for System Design, development, testing, Integration, Application Maintenance, etc.
Mapping business requirements for process enhancements and translating these requirements into functional specifications
Assisting internal business partners and technical teams to define and refine business strategy and supporting operational processes
Technology Consultant, January 2007 to February 2008
White Way Sign & Maintenance Co., Mount Prospect, IL
Manufactures electrical signs, electrical equipment repair, and provides maintenance services
Successful implementation of IFS Enterprise Resource Planning (ERP) solution and upgraded the network infrastructure (servers, backup, firewall, laptops, desktops, and network switches) to support the ERP System.
Reviewed and provided IT recommendation for ERP selection
Provided strategic deployment and implementation of the IFS ERP System
Managed outsourced networking resources
Reviewed and analyzed network infrastructure
Proposed and implemented upgrades to network infrastructure, standardized desktops, laptops, and introducing tablet PCs.
Documented network infrastructure and proposed a disaster recovery plan
Introduced and submitted a formalized IT Policy
Defined, maintained, and standardized MS Active Directory (LDAP) security models
Provided end-user support
Tracked capital spends and expensed budgets
Coordinated and hosted DeVry University Senior Project internet company web design.
Pinnacle Food Products, Lake Zurich, IL
Manufactures dry mix food and soluble beverage products
Provided post Ross iRenaissance ERP implementation support
Created post Ross ERP implementation Project Plan to correct gaps within the initial implementation and provide additional resources for user training needs.
Manage an IT staff of (4) internal and external resources.
Gathered department process requirements and implemented operational processes in alignment with the ERP System
Reviewed and proposed improvements to network infrastructure, desktops, and laptops.
Tracked capital spends and expensed budgets.
Submitted IT Policy for review and approvals.
Defined the IT Departmental roles and responsibilities.
Provided an IT Strategic Plan in alignment with business growth and change.
Griffin Pipe Products, Downers Grove, IL (Division of Amsted Industries), October 2003 to December 2006 - Manufactures and supplies water transmission products for contractors, distributors, and municipalities in North America
Information Technology Manager (Promoted from Griffin Wheel Company)
Submitted IT Fiscal Year Forecast, Strategic Plans and Budget requirements
Successfully managed Capital Projects and Expense Budgeting
Provided and executed annual IT Strategic Plans in alignment with the organization’s business plans.
Managed Corporate IT Department which consisted of 10 employees and numerous external networking and programming resources.
Provided IT Staff annual/performance reviews, mentoring, coaching, and development.
Coordinated and facilitated IT team building functions and activities
Scheduled specific training requirements to improve employee knowledge base and staff development.
Documented and implemented IT standards, procedures, and policies on hardware, software, vendors, maintenance, support, and IT infrastructure to support 375 users across (4) locations.
I have automated numerous business and manufacturing processes, procedures, and custom applications within Griffin Pipe Products disbursed applications and systems
Implemented SDLC, Waterfall, and Change Management methodology
Instrumental in the design, integration, and project/implementation management for:
MPLS, Cisco VOIP Call Manager & Unity Server
Network Redundancy and Disaster Recovery procedures and processes
SOX (Sarbanes Oxley) 404 IT compliance
HRIS (Ultipro Human Resources/Payroll System) and Kronos Workforce Central
CMMS System (Computerized Maintenance Management System) - Maximo
Sales Analysis Reporting System (applying Data Warehouse concepts)
Manufacturing Production Reporting System
Finished Goods Inventory Bar-Coding System and Warehouse Management System
Griffin Wheel Company, Chicago, IL, (Division of Amsted Industries) January 2001 to October 2003
Manufacturer of railroad wheels
Senior Application/Database Manager
Reviewed and analyzed business processes and requirements in relationship to ROSS ERP, in-house customized applications, and all software platforms.
Modified and implemented numerous customizations and application fixes using GEMBASE for ROSS ERP within an Oracle 8i Database.
Worked with the V.P. of Finance to generate reports and implement applications to identify strategic business plans and directions.
TEKSystems/Maxim Group, Chicago, IL, November 1999 to December 2000
Staffing and Services
Senior Project Manager/Consultant
Senior Consultant and Project Manager to (2) of Amsted Industries Division: American Steel Foundries and Griffin Wheel Company.
Reviewed and analyzed business processes and requirements in relationship to ROSS ERP.
Assisted in the implementation of ROSS ERP.
Modified and implemented numerous customizations and application fixes using GEMBASE for ROSS ERP within an Oracle Database.
Extracted information/data from ROSS and generate numerous business reports using Crystal Reports.
DeVry Institute of Technology, Lombard, Illinois
Bachelor of Science, Computer Information Systems
Presidential and Dean's List honors
Certification and Training
ITIL V3 Certification – October 2007
Executive Leadership and Mentoring Programs sponsored by Amsted Industries:
Capstone Leadership Business Simulation
Leadership Marketing Strategy
Building and Implementing Growth Strategies
Managing the Firm in the Global Economy
Finance for Non-Financial Managers