904-***-****

PROFILE:

An accomplished consultant with 4+ years of qualified professional experience in Insurance domain, Financial Services, IT domain industry with emphasis in Business Analysis and Quality assurance, in a variety of SDLC methodologies and an in-depth understanding of the business process models underlying these domains.

Expertise Summary:

In depth knowledge in all stages of formal and logic steps taken to develop a product using Software Development Life Cycle(SDLC) methodologies like Waterfall, Agile-Scrum and Waterfall-Scrum Hybrid with an understanding of extreme programming Rational Unified Process and Spiral

Trained using SWOT analysis, Root Cause Analysis and GAP Analysis techniques to gain a clear understanding of the AS-IS of the system and additionally derived new user scenarios to understand the potential TO-BE system

Extensive experience in gathering User and Business Process Requirements and creating BRD, FRD, SRS, DMA, Use Case Specifications and Requirement Traceability Matrix (RTM)

Performed various analysis like Impact Analysis, Risk Analysis and Cost Benefit Analysis

Experience in analyzing and Creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Data Flow Diagrams, Business Flow Diagrams, Sequence diagrams, Process Flow, Work Flow using UML modeling tools such as MS Visio

Conducted Interviews with users, focus groups, Document Analysis, Brainstorming and Joint Application Development (JAD) sessions to elicit and document requirements

Experience in Black box testing, Smoke Testing, Functional Testing, Regression Testing, User Acceptance Testing (UAT), Performance Testing and Continuous Integration by collaborating with the QA Team

Experience in developing and executing Test Procedures, Test Cases, Test Scripts, Test Plans, Performing Functional Testing, Load Testing, Stress Testing and Ensuring that the software meets the system requirements and providing system support by testing and designing UI

Experience in dealing with web services, web technology related application and experience in infrastructure design changes

Experience in performing Data analysis and developing source to target mapping document for data migration

Managed project communication including project meetings, status updates, metric reporting with Product Owner, stakeholders and team members in gathering and analyzing the requirements.

Continuously engaged in ensuring the Product backlog is prioritized to the sprint

An effective communicator with relationship management skills, presentation and interpersonal skills with the ability to relate to people at any level of business and management and always willing to work in challenging and cross-platform environment

Experience in managing multiple projects concurrently by using exceptionally strong organizational

skills, analytical, problem solving, decision making, leadership skills and Project management skills

to work and deliver under pressure /critical deadlines

Translate business requirements to manipulate the given data using non-standard tools such as Notepad to place them in a usable format

Experienced in the development and design of reports and dashboards for supporting the business analysis in a corporate wide reporting using Business Objects

Facilitated Change Management across entire process from project conceptualization to testing through

project delivery, Software Development and Implementation Management in diverse business and technical environments, with demonstrated leadership abilities

Experience in system analysis, design, test and implementation. Documented Business Rules, system validations, web services documentation (WSDLs)

Knowledge and understanding of communication protocols like HTTP/HTTPS, SMTP, FTP

Technical Skills:

Skill Sets

Description

Programming Languages:

C, Java, SQL, JavaScript, HTML

Data Base:

MS Access, iSeries, Oracle, MySQL

Reporting and Analytics Tools:

SAP Business Objects, SAP Business Explorer, MS Excel, IBM Cognos

ETL Tools:

Visual Basic, Eclipse

Project Management Tools:

MS Office Suite (Word, Excel, Access, PowerPoint & Outlook), JIRA, Rally

Modeling Tools:

MS Visio, Balsamic

Repository tools:

MS SharePoint Server, Confluence

Testing/Defect Tracking Tool:

HP QC/ALM, Bugzilla, HP Load Runner, Postman Plugin, Selenium

Professional Experience

Business Analyst- Remote

AON’s National Flood Services-Kalispell, MT July 2018 to Oct 2018

Responsibilities:

Interacted with business heads to define and finalize the Business Requirements for the application using Agile Methodology

Worked as a liaison between the developers, management, stakeholders and end users to gather the requirements and later documenting them for the creation of user stories and acceptance criteria.

Lead JAD sessions to gather requirements, created the BRD document along with the use cases.

Interacted with Business and Technical teams to break down the business requirements to technical specifications.

Worked in the Intake process in enhancing the MyFlood and FloodPro websites for every Client input.

Provided input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.

Communicated client’s business requirement by constructing easy-to-understand data and process models.

Dealt with the flood insurance plan by constantly engaging with the customers and gathering the appropriate information regarding the eligibility and the coverage plan

Reviewed and managed the flood data based on regulatory requirements.

Identified errors in flood review and document errors

Analyzed and interpreted the loan documents, flood zone certificates and insurance policies

Analyse problems and present solutions by illustrating analytical and presentation skills. Assist in test plan creation and execution. Recommending enhancements to existing systems as per the identified gaps during business process analysis.

Created mockup and wireframes for the user interfaces

Performed extensive testing on API for ensuring accuracy of backend services.

Jr. Business Analyst

Cooper Standard-Auburn, IN Mar 2018 to Jun 2018

Responsibilities:

Interacting with the business users in knowing the business views and gathered the reporting requirements to design the business objects.

Worked as a part of a dynamic Agile Scrum team.

Worked closely with product owner in creating user stories and acceptance criteria.

Participated in all aspects of agile, such as backlog grooming, user story sizing, sprint planning and retrospective meetings.

Performing Gap analysis and implementing updates for the application.

Provided key initiatives in working with users in defining project and system requirements.

Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.

Preparing the Functional Design Document for the project and getting the document signed off from the power users.

Employed tools such as MS Visio and Balsamic Mockups to create UML diagrams, wireframes and screen mockups to capture functional requirements of the proposed application.

Performed detailed data analysis to provide detailed business and data requirements including complex data.

Developed source to target mapping documents for multiple subject area

Created, developed and maintained timelines for the project during the key deliverables by having a perfect project plan and by monitoring the milestones and project progress.

Worked with the design team in providing the necessary changes for the design creation

Conducted the cost benefit analysis of various ETL tools and technologies.

Handing over the project to the IT Department after the document is signed off.

Employed document management tool Confluence to ensure efficient cross-functional collaboration.

Making sure the requirements are understood and self-explanatory.

Performing requirement analysis by going through the complete issue logs and use cases.

Clarifying the team with the concerns on the FDD provided.

Testing the Standard Margin Report developed by the IT department using the reporting tool SAP Business Objects and SAP Business Explorer.

Reporting the bugs by creating an entry into the error tracking sheet.

Monitoring the error correction performed by the IT department.

Testing the report and validating the results against test cases.

Initiating the User Acceptance Test (UAT) with business/power users.

Moving changes to production environment after the UAT is passed.

Business Analyst

Larsen and Toubro Technology Services Ltd-Mysore, India Jan 2015 to Jun 2016

Responsibilities:

Acted as a Liaison between business and functional owner, SMEs during requirement gathering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.

Analyzed business/functional requirements and worked with the project team to define functionality and solutions.

Analyzed and understood the project scope and objectives based on discussions with stakeholders.

Determined detailed requirements, defined scope, and identified business model.

Extensive experience working with users, IT developers and support experts in eliciting requirements, deriving best fit solutions and delivering market leading practices.

Prepared documentation at each of stage of the requirements phase, including deliverables like Vision and Scope Reports, Requirements Work Plans, Business Requirements Documents, Use Cases, Process Flows, Technical Specifications or Functional Design Documents.

Recommend changes to business analysis and project management policies, processes, templates and Create and justify the business case, identify stakeholders, and analyze and interpret customer or business need to determine high-level project and product requirements.

Worked closely on the project plan, benchmarking, risk analysis and disaster recovery. Acted as a mediating link between the developers, Web Analytics team and the customers (Product/ Service Owners and Stakeholders).

Demonstrated understanding of application design, development, testing, integration and support.

Identified test and use cases and developed plans for incorporating those test cases into the functional specifications and the overall testing plan.

Assisted in user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with users.

Created functional specifications, business requirements analysis, flowcharts and process maps.

Captured Requirements through detailed discussion with client and project managers.

Established Traceability between the Requirements and the Tests cases in Traceability Matrix.

Created and reviewed Business Use Cases and test cases.

Responsible for Data Extraction, Data Compilation, Data Analysis, Data Manipulation and Data Validation using SQL queries in a MS SQL Server environment.

Quality Analyst

Tech Mahendra-Hyderabad, India Mar 2013 to Nov 2014

Responsibilities:

Working under the Agile framework with regular standup meetings and review meetings.

Manual testing of the access control boards was performed.

Supporting the maintenance part of an application named Picture Perfect by the team focusing on the Access Control Systems

Setup and customized COTS integrated business information system for clients in various industries.

Assessed and evaluated the potential COTS application that met the desired functionalities of an optimal Desktop and Server Management system to meet the needs of the remote software deployment.

Working on the AIX and Linux based environments.

VMware application knowledge for creating different virtual machines for the respective Standalone, Redundant and Enterprise systems with the different versions of Picture Perfect installed in them.

Bug fixes and thorough testing.

Making sure all the systems are working under the latest java version.

Performing various testing tasks related to the packages, interfaces and upgrades as per the releases that were made.

Validating visual design and overseeing the implementation of international and multi-language websites on Adobe day CQ CMS platform including search integration.

LDAP SSL functionality test on the Linux as well the AIX server.

Card Access Report Management Application(CARMA) testing knowledge was required.

SAP upgrade had to be performed for every release.

Upgrading and downgrading the Linux and AIX systems as per the requirement or issue raised for the testing process.

Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing and functional testing.

Preparation of release notes that had to be provided to the customer along with the detailed information of the bug as well as the fixes were made.

Assisted in computer program design, coding, testing, debugging, and modifications to maintain assigned systems and generate reports and/or data.

Used HP Quality Center ALM for the defect tracking tools.

Education:

Master of Digital Science, December 2017

Kent State University, Kent, Ohio

Major: Digital Science

G.P.A-3.7/4.0

Bachelor of Technology, May 2014

Jawaharlal Nehru Technological University, Hyderabad, India

Major: Electronics and Communication Engineering

Qualifications and Honors:

President, ISTE Student Chapter, Jawaharlal Nehru Technological University, India, May 2012

Class Representative, Jawaharlal Nehru Technological University, May 2010-2012.

Participated in all the paper presentations at my college and have attended several seminars at my workplace.

Best Seminar- Mini Project on topic of Android Based Bluetooth Robot, Dec-2013

Major Project- Brain Computer Interface for Smart Home Control

Placed in Tech Mahindra and L&T Technology Services through campus placements.

Have actively participated in Toastmasters club at my workplace.

Have been appreciated for many paper presentations given and seminars conducted.

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