Over ** years of responsible corporate experience with a proven record of accomplishment in the areas of accounting, project accounting, project controls, customer relations, scheduling, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.
Business Operations Administrator – Training & Development
Siemens Healthcare Diagnostics Cary, NC October 2015- Present
As a training and development administrator, I am tasked with giving assistance with the ongoing, long-term improvement of employees' skills, enabling them to fulfil their potential within their organization. Increasingly, in this role I am required to be strategic rather than reactive, assessing the skills and knowledge within an organization and determining what training is needed to grow and retain these skills. As a customer service administrator, I am tasked with general executive assistant duties, reporting directly to VP of Americas Education.
monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;
ensuring that statutory training requirements are met;
evaluating training and development programs;
amending and revising programs as necessary, in order to adapt to changes occurring in the work environment;
helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;
having an understanding of E-learning techniques, and where relevant, being involved in the creation and/or delivery of E-learning packages;
any and all necessary paperwork to force courses to completion
Reporting; Participant days reports, building access reports, hotel attendees reports (multi location), Export control reports (homeland security), Meet & Greet Reports, ASE/SEE certification profile reports.
Answering multi-line phone
Responding to daily emails (monitoring 2 inboxes)
Assist in billing disputes
Completely responsible for hotel attendees as well as making/cancelling reservations (hotel contract)
Completely responsible for ALL Mexico and Brazil training and billing
Insuring all employees are entered into TC Manager software appropriately
Updating engineer profiles in GAMA tool
Responsible use of Corporate cell phone
AMEX Card holder (travel and procurement)
Responsible for timely expense report completion
Training center ordering (procurement)
Designated Environment Health & Safety On site Inspector
Designated On site Fire Marshall
Appointment setter for student eye exams – off site
Accounting Support III/Service Coordinator
Siemens Healthcare Diagnostics Cary, NC October 2013- October 2015
As a DX Service Coordinator I am tasked with the processing of service notifications from Work pool in SAP and auditing debit memos for release, and release of billings to the customer in a timely and accurate manner. These tasks include acquiring purchase orders, validating charges, validating partner information, service contract deliverables, and acquiring courtesy approvals for parts, labor, and zone charges when applicable.
Managing and updating the Work pool
Reviewing and releasing DMRs (Debit Memo Requests)
Resolving FSE inventory issues
Addressing and assisting with customer disputes
Assist in managing FSE daily reports
Responding to daily e-mails
Academy Travel New Jersey April 2015 - Present
As a travel agent I am tasked with ensure complete satisfaction and happiness of my clients regarding their vacations. It is my great honor to be a small part of their life changing memories.
Arranging flights, insurance and accommodation
Using a booking system to secure holidays
Collecting and processing payments
Advising clients on travel arrangements, e.g. visas and passports
Sending out tickets to clients
Keeping clients up to date with any changes
Dealing with complaints or refunds
Researching the best deals on all aspects of travel
Maintain constant contact with clients
Administrative Assistant/Accountant I
Parsons Brinckerhoff, Inc. (TRC Staffing) Raleigh, NC December 2011 – Ocotober 2013
Administrative Assistant Duties:
Maintains workflow by studying methods
implementing cost reductions
developing reporting procedures
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
Resolves administrative issues by coordinating preparation of reports, analyzing data, and identifying solutions
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques Provides information by answering questions and requests
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Contributes to team effort by accomplishing related results as needed.
Manage and maintain executives’ schedules, prepares travel arrangements, including preparation and submission of expense reports; VP-Marketing, VP-Operations, 4-Assistant Vice Presidents.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Open, sort, and distribute incoming correspondence, including mail, faxes, scans and email.
File and retrieve corporate documents, records, and reports.
Greet visitors and determine whether they should be given access to specific individuals.
Prepare responses to correspondence containing routine inquiries.
Accountant I Duties:
Read and thoroughly understand contracts assigned
Assist in drafting sub-consultant agreements
Assist PM in posting contracts for legal dept review; incorporating any needed changes for execution. Attend kick off meetings for new projects
Set up new projects in PBIS by helping establish work breakdown structure
Enter budgets and get funding from corporate
Format new client invoices
Review monthly invoices, check and process sub-consultant invoices and establish sub-consultant purchase orders
Monitor project costs against budgets; advise PM of any potential overruns
Review contract modification requests; update budgets when modifications are received
Track accounts receivable and follow up to collection
University of Mount Olive, Mount Olive, North Carolina Expected May 2019