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Customer Service Medical

Location:
Smithville, Missouri, United States
Posted:
October 24, 2018

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Resume:

Kayla L. Hamblen

**** ****** ******

Kearney MO, 64060

816-***-****

ac7hj5@r.postjobfree.com

Objective:

An aspiring team worker, hardworking and dedicated professional who wants to meet the challenges posed in the industry and to contribute towards the growth of the organization along with self-motivation.

Work History:

December 2018 Phlebotomy Supervisor

To St. Joseph Medical Center

Current Kansas City MO, 64114

The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.

- Performs computer data entry, filing, telephone communication and other clerical duties

- Possesses adequate knowledge of the terminology of tests ordered in the laboratory

- Demonstrates proper phlebotomy technique and the use of equipment in collecting specimens from newborns to geriatric patients

- Processes microbiology, immunology, hematology, coagulation, urinalysis, chemistry and blood bank specimens

- Processes specimens for referral to reference laboratories

- Stocks and orders routine supplies

- Maintains the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work areas

- Performs annual staff performance evaluation

- Provides staff training and orientation

- Evaluates and ensures staff competency

- Ensures staff compliance with all regulatory requirements

- Develops and maintains policies and procedures appropriate to the department

- Ensures staff compliance with all laboratory and hospital policies

- Provides for a safe work environment in evaluating and implementing PPE and other safety phlebotomy devices

- Actively participates in the collection and evaluation of QA data for the development of Performance Improvement initiatives

- May assist to Pick up samples at hospital/ OR, assist lab specialty in sorting out samples for analysis and put away samples, assist pathology, inventory, replenish supplies, order supplies, mail pick up/ delivery, faxing, answering phone, product deliveries, etc.

- Other tasks or responsibilities may be assigned by the department manager/director.

August 2016. PCT/ Phlebotomist/ Specimen Receiving

To LabCorp Kansas City, MO 64155

December 2017

Along with patient collection and obtaining specimens for processing, I pack and ship specimens as well as prepare samples.

My daily interaction with patients and sense of ownership, is essential to the company’s success.

As a PCT, I am expected to efficiently draw blood samples. I work hand in hand with all staffed doctors and nurses to ensure that our patients are receiving the proper medical help that they need. All job responsibilities include:

●Collects blood samples ensuring proper patient identification and labeling of samples

●Properly orders all labs, including outside orders

●Maintains strict quality control for procedures.

●Receives in all specimens

●May perform special tests such as clotting time,PKU’s, bleeding time and glucose tolerance tests and report test results.

●Maintains records of tests performed and blood samples taken.

●Maintains needed equipment and supplies.

●Performs daily maintenance on various point of care instruments

●Provides age and culturally appropriate care.

●Orients and mentors new staff members.

●Follows Standard Precautions using personal protective equipment as required.

●Trains all new employees on all rules, structures, and procedures

August 2015 Clinical Phlebotomist/ Specimen Receiving Specialist

To Truman Medical Center Kansas City, MO 64108

July 2016

As a Clinical Phlebotomist I am expected to efficiently draw blood samples to be analyzed by laboratory personnel and interpreted by Pathologists such that patient diagnoses may be made. I work hand in hand with all staffed doctors and nurses to ensure that our patients are receiving the proper medical help that they need. All job responsibilities include:

●Collects blood samples ensuring proper patient identification and labeling of samples.

●Ran all outpatient clinics; Pediatrics, Maternal, Family Medicine, Dermatology, INR, Sports Medicine, ect.

●Follows hospital policies and procedures for transporting/delivering samples to laboratory.

●Properly orders all labs, including outside orders

●Maintains strict quality control for procedures.

●Receives in all specimens and distributes to the proper areas in the lab for testing

●May perform special tests such as clotting time,PKU’s, bleeding time and glucose tolerance tests and report test results.

●Maintains records of tests performed and blood samples taken.

●Maintains needed equipment and supplies.

●Performs daily maintenance on various point of care instruments

●Provides age and culturally appropriate care.

●Orients and mentors new staff members.

●Follows Standard Precautions using personal protective equipment as required.

October 2013 Phlebotomist(Laboratory Tech)

to Centerpoint Medical Center Independence, MO 64057

August 2015

As a Phlebotomist was expected to efficiently draw blood samples to be analyzed by laboratory personnel and interpreted by Pathologists such that patient diagnoses may be made. The tasks and responsibilities include:

●Collects blood samples ensuring proper patient identification and labeling of samples.

●Follows hospital policies and procedures for transporting/delivering samples to laboratory.

●Maintains strict quality control for procedures.

●May perform special tests such as clotting time, bleeding time and glucose tolerance tests and report test results.

●Maintains records of tests performed and blood samples taken.

●Maintains needed equipment and supplies.

●Provides age and culturally appropriate care.

●Orients and mentors new staff members.

●Follows Standard Precautions using personal protective equipment as required.

January 2014 Donor Care Tech(Phlebotomist)

to Community Blood Center Kansas City, MO 64111

October 2014

Under the supervision of the Collection Supervisor, perform donor suitability, histories and blood collection procedures. Ensures the safety of the donor and safety, purity and potency of the blood collected. Assists in the setup and breakdown of the mobile site equipment before and after the mobile (if applicable). Performs various regulated functions related to the care of the blood after collections, including storage and transportation. Promotes positive image of CBC to the Community.

●Performs donor interview and evaluates suitability of donor for donation based on current Standard Operating Procedure (SOP) criteria.

●Determines donor hemoglobin by obtaining a finger-stick sample.

●Takes and documents donor blood pressure, pulse and temperature.

●Performs blood collection procedures according to SOPs, including Quality Control, skin preparation, phlebotomy, obtaining tube samples and removing needles.

●Attends to donor’s comfort and safety post donation, including those having reactions or complications to the procedure and notifying the Collection Supervisor.

●Maintains confidentiality of all information regarding donors.

●Labels all blood collection materials according to SOP.

●Cares for blood after collection, including segmenting, providing temporary storage and transportation to the center, when necessary.

●Assists in unloading, assembling, maintain, dismantling and reloading of equipment and supplies

●Complies with CBC safety policies and procedures.

●Demonstrates excellent customer service when dealing with donors, members of the community and co-workers.

●Exhibits professionalism in dress, personal grooming and hygiene.

●Maintains prompt and regular attendance.

●Be able to confidently communicate and interpret intermediate information in English to all members of the public and CBC staff.

July 2013 Receptionist II/ Donor Records

to Community Blood Center Kansas City MO, 64111

January 2014

Serves Donor’s by greeting, welcoming, and directing them appropriately; notifies company personnel of donor’s arrival; maintains security and telecommunications system.

• Uses Customer Service on a daily basis, takes superior roles when necessary

• Enters daily data and information, accounts payable information

• Kept in contact with donor’s insurance company if any balance was due etc.

• Scheduled and/or deletes Donor’s appointments

• Answers all emails and phone calls addressing questions and/or concerns

• Handles all incoming as well as outgoing mail

• Handles all of our Donor’s paperwork, and personal information efficiently and effectively

Apr 2012 Product Specialist II in Small Appliances

to Nebraska Furniture Mart Kansas City KS, 66111

July 2013

As a Product Specialist II, I am expected to know all Product Knowledge and assist our customers in finding the perfect item(s) for their lifestyle.

●Follow a variety of approaches in activities and techniques (sales)

●Clearly understand purposes, objectives, practices, and procedures of the department

● Stocked all shelves and counters with product when inventory was running low

● Fully understand all of the warranty options available as well as coverage

●Answer phones for all questions and concerns

Sep 2009 Cashier/ Finance Representative

to Nebraska Furniture Mart Kansas City KS, 66111

Apr 2012

Had a responsibility of making sure my cash drawer balanced every night avoiding mistakes and errors. Performed each customer transaction with a high degree of accuracy. Supervised, motivated, and monitored team performance behind the finance desk. Managed paperwork, credit applications, and personal information efficiently and effectively.

●Balanced out my cash drawer every night

●Took part in my accounts payable position to notify/contact customers of overdue balances and late fees

●Trained new employees the responsibilities of their job description

●Used Customer Service on a daily basis, took superior roles when necessary

●Was in charge of completing each transaction avoiding mistakes and errors

●Handled all of the customer’s credit applications, paperwork, and personal information efficiently and effectively

●Answered phones for all questions and concerns

Education:

Aug 2007 Platte County RIII High School

to Platte City MO, 64079

May 2011 General Studies: Graduated with a High School Diploma

Software/ Systems Skills:

●Microsoft Office (Word, Excel, and Access)

●Creation Software (for web page design)

●Typing Speed: 60 wpm



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