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Customer Service Manager

Irving, TX
October 24, 2018

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Will Henry Birkholz

**** ********** ******, ** ***** 214-***-****

Core Competencies

General Written Communication Project Development

Technical Writing Customer Service

Editing and Proofreading Sales and Marketing


The University of Texas at Arlington - Arlington, TX. Graduated: August 2018

• Bachelor of Arts in Political Science, with a focus on public administration and the function of government

• Bachelor of Arts in English, with a focus on language and rhetoric, which includes the essential tools of writing, communication, presentation, and persuasion

North Lake College - Irving, TX. Graduated: December 2014

• Associate of Arts

Professional Experience

Will’s Perfect Lawn and Garden Care - 2540 Rutherford Irving, TX 75062 - March 2007 to September 2012

Title: Owner

• Maintained residential and private business lawns and gardens

• Managed exterior residential holiday decorations

• Gained leadership skills managing employees

• Negotiated contracts with customers and vendors

• Slashed payroll and administrative costs 10%, while ensuring the continuation and enhancement of services

• Developed administrative skills working in my office

The Fairmont Hotel - 1717 N. Akard, Dallas, TX 75201 214-***-**** - September 2000 to December 2006.

Banquet manager: Luis

Title: Banquet server

• Provided exemplary breakfast, lunch, dinner, and event service that contributed to repeat business

Technical Skills: Microsoft Office

Honors and Awards

• Dean’s List, Spring 2016

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