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Customer Service Medical

Raleigh, NC
October 24, 2018

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Larry M. Venters

*** ***** ****

Durham, North Carolina 27713


Summary of Qualifications

Background encompasses more than 22 years of military experience with skills and accomplishments in the areas of administration, office management, admissions, security and communications. A self-motivated, disciplined and conscientious team player with excellent organizational, interpersonal and leadership skills. A successful record of achieving unit goals through persistent effort, attention to detail and a professional work ethic. Proven ability to direct, motivate and supervise personnel to achieve maximum productivity. Computer skills include Windows, Microsoft Office, Excel, Access, and Power Point. Fluent in Italian.

Professional Experience

NC Employment Security Commission 2010-Present

Lead Processing Assistant IV

Access memorandums and interpret laws for employers concerning their quarterly tax reports and payments. Determine original assessment date and amount of tax due. Review the master record to insure that all information concerning the employer is up to date.

Assists in the collections, reconciliation, balancing and posting of monies collected on a daily basis. Generate letters of action notices and document actions to be taken. Notify the employer of judgements and legal actions that may be taken against them.

Take phone calls from out of state employers and financial institutions to help their tax rates. Assess penalties and fees to determine if they are eligible for waivers. Process refunds, account corrections, and help arrange payment plans and options to employers throughout the state. Have direct state wide contact with auditors to settle different tax matters and to insure that businesses are in compliance with state unemployment laws.

Taught business owners on how to file their quarterly tax & wage reports utilizing our web site, which helps eliminate being late and accumulating fees and penalties.

Humana 2010-2010

Supervised a staff of 12 personnel in the effective use of automated technology to evaluate, process and document the increasing number of request for Medicare/Medicaid. Supervised annual enrollment for various medical insurance providers. Conducted weekly computer training for new personnel. Served as a Subject Matter Expert and provided help employees to understand pharmacy Terminology so the client would get the best medical coverage that fits their needs. Also trained all personnel in the use of the Humana Call center operations.

Vino Cantina 2001-2007

Starting an Import/Wholesale wine business. Developed a Strategic plan to track wine drinkers in certain demographic areas. Created a data base, which tracked the entire shipping process to include customs and Federal regulations of wines. Traveled throughout NC to gain new customers by doing wine tasting with restaurant, bars and hotels. Trained all staff at restaurants on the taste, characteristics and how to sell the product. Created database and merge it into a bookkeeping program to track inventory of incoming/Outgoing wines.

North Carolina Vital Records 1998-2000

Supervisor Customer Service Unit

Organized, supervised, coordinated and constantly evaluation the branch’s complex customer service operations.

Supervised a staff of 13 personnel in the effective use of automated technology to evaluate, process, and document the increasing number of request for copies of vital records each year.

Resolved technical, legal, fiscal, and administrative questions that arose within the branch, as well as in local health departments and register of deeds offices.

Followed and safety protocols to maintained and stored secured records in accordance with NC Law. Keep log and tracked all eyes-only records that was keep in vital records.

Traveled to offices that maintained vital records in other states in order to evaluate and recommend procedures for automating customer service operations.

Interpreted laws, regulations and guidelines to the public.

Ensured that all services were performed in a prompt, efficient, and courteous manner, and that customer areas were neat, clean, well-organized and staffed by personnel who were professional in attitude, appearance and behavior.

Constantly exhibited strong verbal and written communication skills, as well as the tact and diplomacy necessary to deal with both the public and public officials.

Conducted search and prepared reports to give to public officials


Garrison Admin Non-Commissioned Officer-in-Charge 1995-1998

Was responsible for the overall management and coordination of administrative operations for the Fort Monmouth Garrison, a military community that provides support to over 1,200 soldiers, 4,000 family members, 7,000 civilian employees and 35,000 military retirees.

Provided efficient executive administrative support to the Colonel and Chief of Staff.

Supervised and directed activities of administrative support staff to ensure that operational objectives were achieved.

Served as building custodian; managed and coordinated all maintenance projects for facility.

Maintained inventory of computers and office equipment valued at over $100,000; performed maintenance, trouble-shooting and repair of equipment.

Chief of Admissions 1991-1995

United States Military Preparatory School

Managed and directed admissions activities for the United States Military Preparatory School, located on Fort Monmouth; this ten month program prepared cadets for studies at West Point Military Academy.

Reviewed, tracked and secured more than 1,100 applications annually; analyzed academic records, standardized test scores and medical forms to determine eligibility; counseled applicants on admissions procedures.

Managed an international network of more than 50 Army recruiting stations.

Communicated extensively with local hospitals and physicians to verify applicants’ medical status; coordinated and supervised physical examinations and made all pertinent info was secure.

Maintained constant communications with West Point; prepared weekly reports for school Commandant.

Larry M. Venters


University of Maryland, European Branch – Psychology Courses 1989 -1992

(30 credits)

University of South Carolina – Supervisory Courses 1985-1986

United States Army – Completed numerous school and training programs including Administrative Basic & Advanced Non-Commissioned Officers Courses (Management Courses – 15 weeks), Electronic Warfare School, Anti-Terrorism Evasive Driving School, PC Troubleshooting & Repair I & II, Datacomm and Networks, Local Area Networks, Local Area Network Troubleshooting


Legion of Merit, Defense Meritorious Service Medal, Joint Meritorious Service Medal, 4 Army Commendation Medals, 2 Joint Achievement Medals, 7 Good Conduct Medals, National Defense Ribbon, Humanitarian Service Award and numerous Letters of Commendation from U.S. and foreign dignitaries and high-ranking military officials.

Personal and Professional references are available upon request.

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