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Manager Customer Service

Location:
Riverside, California, United States
Posted:
October 24, 2018

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Resume:

Vollie B. Mathews II

***** ******** ***** • Riverside, CA 92505

Telephone: 951-***-**** • E mail: ac7hh5@r.postjobfree.com SUMMARY OF QUALIFICATIONS

A combination of specialized training and over 20 years of experience that has resulted in excellent qualifications in BANKING, AUDITING, ACCOUNTS RECEIVABLE, SUPERVISOR as a SENIOR COLLECTOR, LOSS RECOVERY SPECIALIST, SERVICE SPECIALIST and ACCOUNT MANAGER. I have exceptional communication skills, both written and verbal. Handling all accounts and assets with superior analytical ability. Efficient and detail oriented with superb time management skills. I am able to quickly establish a strong working relationship with clients and supervisors. I work well independently or as a part of a cooperative team effort. I am able to efficiently coordinate and carry out multiple projects simultaneously, without sacrificing in productivity. I am able to resolve problems and disputes with tact and diplomacy, while maintaining a professional and ethical standard. Operation handled in a precise and thorough manner, maintaining accuracy and quality in total work performance. Task focused, I will complete and meet deadlines ahead of schedule and will exceed any and all goals set before me. PROFESSIONAL EXPERIENCE

CREDIT MANAGER • Squires Lumber Company – Colton, CA Reduced total past dues from 38% to 11% in 3 months. Managed a portfolio of over 3,000 accounts. Supervised 2 employees. Trained team of 4 in handling of customers in bankruptcy and in construction liens. Implemented comprehensive construction lien process. Redesigned and improved credit department policies and processes. Overhauled credit analysis matrix to mitigate risk of loss. Performed Advanced Credit Analysis, collected outstanding monies and resolved disputes. Managed all escalated/default accounts and recovered all due balances. Negotiated payment plans. Performed reconciliations and resolved disputed and aged balances and credit memos. Overhauled bankruptcy accounts and processes while acting as a liaison with attorneys, trustees and District Courts. Filed proof of claims and other required documentation for legal action and Bankruptcy proceedings. Served as lead trainer for new hires to assist in establishment of proper workflow and handling of customer accounts, in accordance with company standards and GAAP. (April – Aug 2018) AREA CREDIT MANAGER • Winsupply – Huntington Beach, CA Managed a portfolio of over 25 Local Companies, representing 3,000 nationwide accounts. Trained team of 20 in handling of customers in bankruptcy and in construction liens. Performed Advanced Credit Analysis and collected on accounts and resolved disputes. Managed all escalated/default accounts and recovered all due balances. Negotiated payment plans. Performed reconciliations and resolved disputed and aged balances and credit memos. Overhauled bankruptcy accounts and processes while acting as a liaison with attorneys, trustees and District Courts. Filed proof of claims and other required documentation for legal action and Bankruptcy proceedings. Participated in Advanced Leadership Training and served as a senior consultant for expansion and updating to Collections Software and policies. Served as lead trainer for new hires to assist in establishment of proper workflow and handling of customer accounts, in accordance with company standards and GAAP. (May 2016 – Dec 2017)

ACCOUNT MANAGER COLLECTIONS • Jenark Business Systems (Corelogic – Task Related Contract) – Irvine, CA Managed a portfolio of over 500 nationwide accounts. Collected on accounts and resolved disputes. Managed all escalated/default accounts and recovered all due balances. Negotiated payment plans. Performed reconciliations and resolved disputed and aged balances and credit memos. Overhauled bankruptcy accounts and processes while acting as a liaison with attorneys, trustees and District Courts. Filed proof of claims and other required documentation for legal action and Bankruptcy proceedings. (2013 – 2014)

ACCOUNT MANAGER – COLLECTIONS SUPERVISOR • Interval International (Temporary Contract) – Lake Forest, CA Team leader for a team of six collection representatives. Handle collection accounts for an Account Servicing firm. Handled 1900 accounts and was responsible for all aspects of the account from receipt to resolution. All efforts were handled by account manager. All collection, payment plans, skip tracing, settlements etc. Requires extreme customer service and negotiation skills. (2013)

HIGH PRIORITY COMPLAINT REVIEW AUDITOR – TEAM LEADER • Promontory Financial Group, LLC – Orange, CA. Contract assignment through Randstad International. Banking Industry Auditing Project. Specifics confidential. Supervised a team of 10 auditors. Reviewed consumer complaints and methodically audited all aspects of the audit file, ranging from servicing, correspondence, loss mitigation, compliance, foreclosure, and general process and procedure. (2011 to 2013) SERVICE SPECIALIST II • One West Bank – Huntington Beach, CA Handled daily transactions for clients and met all customer service needs of clients, mortgage clients and corporate staff. Responsible cash handling, control and verifications. Responsibilities include CIP and OFAC compliance as well loss mitigation for incoming wires and receivables. Heavy sales environment, phones and customer service. (2010 to 2011) CORPORATE LEGAL SUPERVISOR • Eagle Community Credit Union – Lake Forest, CA Legal Supervisor responsible for escalated collections portfolio in excess of $127 million. Managed and trained a team of 5 Collections Representatives. Also oversaw remarketing, repossessions, replevin actions, Rees Levering Act Compliance & Notice of Intent Preparation. Works as a liaison between the corporate entity and multiple collections agencies as well as filing and executing Civil Suits and representing the company’s interests during the entire small claims suit process. Charged with the responsibility of enforcing judgments, liens and garnishment orders, foreclosure and sale of REO property, Bankruptcy 7, Bankruptcy 13, and Bankruptcy 11, also serving as expert witness for all subpoenas. Continued management and loss mitigation for Mortgage portfolio. Represented the company while handling 1st payment default / dealer buy back accounts. Served as back up teller in the event of absence, or heavy volume (2007 to 2010) ACCOUNT MANAGER • United Rentals, Inc. Irvine, CA Directly accountable for managing a large group of over 1,000 construction accounts. Oversee financial aspects on each account and handle collections, recovery, and dispute resolution and settlement negotiations. Manage releases and monitored payment plans for any defaulted accounts. Interact with supervisors, co workers and clients on a daily basis and consistently present a professional and customer service related image. Received Top Collector Award numerous times.

(2006 to 2007)

ACCOUNTS MANAGER/SENIOR ESCALATIONS MANAGER • Nextgen Healthcare Irvine, CA Supervised staff members and managed a portfolio of over 1,500 nationwide accounts including hospitals and physicians. Collected on accounts and resolved disputes. Managed all escalated/default accounts and recovered all due balances. Oversaw litigation, filed UC100 with each state for liens and adhered to each state’s requirements. Collected $20 million annually and improved profits by $7.5 million quarterly. (2005 to 2006) BANKRUPTCY MANAGER • K Force (Temporary Contract) Irvine, CA Supervised 7 bankruptcy specialists and clerical staff in daily operations. Handled Hyundai and Mitsubishi Motor Credit accounts and oversaw bankruptcy related accounts. Completed filing, relief litigation and conducted negotiations with clients’ counsel as well as enforcing repossessions. Increased profits by 6.5% and Received Employee of the Month twice. (2004 to 2005)

SR. BANKRUPTCY SPECIALIST • Triad Financial Huntington Beach, CA Accountable for 1,300 bankruptcy accounts which included document preparation and overseeing the entire process from concept through to resolution. Interacted regularly with clients, attorneys, vendors, repossession agents and trustees and prepared any support documentation for hearings and trials. Conducted legal research and analysis of state and federal statutes and case law. Answered questions, resolved issues and completed cases within time constraints. (1998 to 2004) EDUCATIONAL BACKGROUND

Business Law / Legal Studies • Fullerton College – Fullerton, CA ABA Paralegal Certification – Fullerton College (Complete Fall 2018) Business Management • Cypress College Cypress, CA BICA Certified / Advanced Collection • PNBD Bankruptcy Clinic • Dunn & Bradstreet Certified Credit Analyst REFERENCES: Available upon Request

COMPENSATION: Open To Negotiation



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