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Customer Service Management

Location:
Dasmarinas, Cavite, Philippines
Posted:
October 24, 2018

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Resume:

NISUBIRE SINDAYIGAYA JACQUELINE : MY RESUME

*. PERSONAL INFORMATIONS

Name and surname:

Address:

Telephone :

E-mail :

Nationality :

Civil Status :

Genre :

Academic Training :

2.PROFESSIONAL EXPERIENCE

Name and address of Employer :

Sector of Activity :

Date :

Post:

Date

Post :

Main Tasks :

Date :

Occupation :

NISUBIRE Jacqueline

Quezon City- Manila- Philippines

+639********* (Cellular)

ac7hga@r.postjobfree.com ac7hga@r.postjobfree.com

Burundian (Burundi)

Married

Female

Bachelor in Administrative and Economic Sciences

7 years of Banking (May 2008 to May 2015)

Bank of Management and Financing (BMF)- (BGF) Burundi-Africa

Commercial Bank

May 2012 June 2015

Head of Section/ Customer Service -loan Analysis applications and payments.

Coordination and analysis of operations of loan applications from customers

Phone and face to face interviews and advice to clients on financing projects and loans process.

Analysis of loan applications (profitability and risk) for customers

Risk analysis for all projects selected for financing customers’ projects

Monitoring of clients and loans for efficient use of funds through personal contacts, phone calls, e mails….

Occasional overdraft requests Analysis of customers

Educate clients on loan application and payment

Setting work schedule

Production of documents required by the Central Bank

Management of litigation claims from customers

Production of monthly reports on the portfolio situation of customers.

Receiving calls, e mails, chats from customers who apply for loans

Sending e mails, calls to customers for follow up of payments of loans

From June 2009 to December 2012

Head of Customer Service/ loan application :

Main tasks:

Cultivate/initiate good relations with customers

Initiate good relationship and interviews and advice to customers

•Analysis of loan applications and presentation at loan Committee

•Checking and insure of accountability of clients

•Production of documents required by the Central Bank

•Renewal and updating of loans

From May 2008 to 2012

Deputy to the head of agencies

Main tasks :

Administrative and operational supervision of the Bank Agencies ;

oMonitoring of inter-agency operations, Bank Agencies and ATMs, at Headquarter;

oMarketing and Public Relations

oLoan Analysis requests from various Bank Agencies ( profitability and risk) ;

oCollection of deposits and establishment of new agencies;

oCoordination and monitoring of banking activities Agencies

Expanding bank activities to other places/customers

Supervise and advise customers and bank agents for good Relationships

Cultivate bank accountability through media Information

3. Academic Studies

Date :

University:

Qualification :

Date:

University which issued the diploma :

Languages:

Computer Knowledge:

Personal Character:

Professional Knowledge:

May 2015-April 2018

International Graduate School of Leadership (IGSL) ( Philippines)

Certificate in Program in Ministry (PIM)

From 2001-2006

UNIVERSITY OF BURUNDI

Bachelor Degree in Economics and Administrative Sciences.

Option: Management and Administration

University of Burundi, Faculty of Economics and Administrative Sciences (2007)

• French (spoken and written : Excellent )

• English (spoken and written : very good )

• Swahili ( good enough )

Kirundi (mother tongue)

• Microsoft Word,

• Microsoft Excel,

• Banking Software

• Courageous

• Creative

• Worker

• Cooperative

• Sincere

• Banking, Accounting, professional phone manner

• Customer Service

. Financial and budgetary management

• Project analysis and risk management

Publications

Hobby

Other

THESIS : « CONTRIBUTION A L’ETUDE DE LA DEMANDE DU CREDIT ET LA GESTION DES RISQUES DANS LES INSTITUTIONS DE MICRO- FINANCE »

Cas de la Micro finance

CECM et Du FSTE. ( French version)

“A CONTRIBUTION TO THE STUDY OF THE DEMAND OF LOANS AND MANAGEMENT OF RISKS IN MICRO FINANCE INSTITUTIONS”. CASE OF CECM Microfinance (Translated in English version)

Basket Ball

Volley Ball

Sewing

I swear on my honor that the information contained in this Curriculum Vitae is sincere and truthful. Quezon City, Manila, Philippines

October /2018

Jacqueline NISUBIRE



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