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Customer Service Medical

Miami, FL
October 24, 2018

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YINET GARCIA 786-***-****

**** **** ** ** ***#**4, HIALEAH, FL 33012


Seeking a position that will benefit from my work experience, positive interaction skills, computer knowledge, and exceptional commitment to the company. Looking forward to perform a variety to tasks that will ultimately achieve patient satisfaction, making a positive contribution on the company. I have over 6 years of experience in the medical field of referral coordinator and want to use my knowledge of the healthcare industry to provide benefit to patients.


Extensive experience working in general public and medical settings. Caring and hardworking with excellent interpersonal communication customer service and office support skills. Ability to manage a high volume workload within a deadline driven environment. Flexible, systematic, organized, tolerant, goal directed and detail oriented. Demonstrate sense of urgency in busy call center surroundings, assuring calls are answered promptly and professionally, eventually achieving patient satisfaction.

Professional Experience

Mount Sinai Urology Department [2016-present]

Referral/Surgical Coordinator

Oversees support staff and ensure coordinated service delivered through monitoring of productivity

Experience in patient care scheduling in a high volume medical setting .

Schedule surgery for patients and any other surgical pre-operative appointments needing.

Correct verification of patients insurance carriers/ coverage to ensure proper processing of referrals according to procedures

Ensures timely response to all correspondence, emails, faxes and tasks

Generates reports to my supervisor in a timely manner. Ensure timely retrieval of incoming calls and voice messages as well as return calls as per agency’s policy.

Ensure to process additional information requested by insurance companies for authorizations (medical records, documentation from providers, etc.)

Ensure to properly handles insurance denials letters and appeals on behalf of the patient and documents outcomes in the EHR

Find alternatives, as deemed necessary by providers, for denial authorizations

Ensure proper and timely closing of tasks as it is related to referral and medical records request via EHR

Ensure medical records are scanned into patients health records and task the assigned provider to review

Monitoring medical referrals that are prepared by the staff and faxed to the requested facility or office

Urology of Hialeah Hospital [2011]

Referral Coordinator/Front Desk

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Managed daily schedules for patients and verify patients insurance carrier/coverage to ensure proper processing of referrals.

Document Organization: Developed and created effective filing system to accelerate processing.

Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Performed tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service: Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations.

Pasteur Medical Center [2009-2011 January]

Front Desk/Referral Coordinator

Verify and update patients’ demographics daily.

Answer phone calls politely and distribute calls to each right department.

Ensures that all diagnoses are properly recorded on progress note.

Reschedule no shows daily and notify patients.

Provide assistance and information to patient when requested.

Enter progress notes and information to EHR (Electronic Health Records) program.

Perform other related or non-related task as assigned by Department Director.

Multitasking with two EHR programs to enter patient appointments and distribute Referrals to designated personnel.

Referral and Medical Records Coordinator

Check patients insurance daily as requested.

Trained to effectively handle patient inquiries, complaints and questions.

Schedule patient appointments for different physicians.

Performed the task of filing or retrieving medical records.

Responsible to manage medical record documentation for Gyn, Cardio, and Psychiatry Specialist, between others.


Florida National University

Bachelor Health Care Service Administration


References are available upon request.

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