Dale L. Reynolds
Director of Information Technology
Enterprise IT Solutions System & Infrastructure Management Operational Leadership
Highly dedicated, meticulous and results-driven Technology Management Executive with 12+ years of enterprise-grade IT leadership, project management and business development experience in dynamic, fast-paced environments. Comprehensive understanding of the skills needed to strategically plan, coordinate and direct end-to-end IT Department operations while implementing continuous process improvements. Proven track record of managing complex projects, while leading diverse teams of engineering professionals. Recognized for strong, hands-on technical acumen, with the demonstrated ability to direct the integration, migration, and maintenance of large-scale infrastructures.
Regarded for exceptional interpersonal skills, which have been used to forge strong relationships and build consensus between stakeholders to foster cohesion, improve performance and deliver results. Innovative strategist, with extensive experience bridging the gap between technical and non-technical personnel. Efficient problem-solver, capable of resolving technical issues, increasing efficiency and providing cost-savings benefits across various systems. Collaborative team leader and mentor, with a history of successfully translating requirements to meet big-picture vision and realize business value.
Core Skills and Competencies Summary
IT Executive Management
Budgeting & Forecasting
Global IT Delivery
Leadership & motivation
IT Portfolio Management
Enterprise Change Mgmt.
Pearce CPA (Independent Short-term Contract), Carrollton, Texas (1/2018 – 2/2018)
IT Director & IT Project Director
Evaluated the IT infrastructure and software platforms for upgrading. Established project work plan and deadlines using Agile methodologies to conform to client business needs while implementing simultaneous infrastructure overhaul, router, servers, phone system, etc.
Managed individual project budgets and directed IT purchasing. Assisted with IT Infrastructure planning, migration and integration. Conducted full-scope Vendor Management and negotiations. Subject matter expert for project hardware and software. Interfaced with clients to define requirements.
CBRE, Dallas, Texas (4/2015 – 12/2017)
IT Project Manager
Directed all phases of project management, from design, construction and occupancy, to quality control, staffing, and budget management. Interfaced with clients to define project requirements. Established project work plans and deadlines.
Managed individualized project budgets, along with wide-ranging software and hardware purchasing. Conducted vendor management and negotiations. Set and maintained timelines and personnel assignments for each project. Created and facilitated dynamic project stakeholder presentations.
Interfaced with internal and merger and acquisition (M&A) executive stakeholders. Assisted with infrastructure integration prior to and following M&A closure. Managed server room and office reconstructions. Setup various mobile applications and MacOS equipment.
Arcana Insurance Services, Dallas, Texas (6/2014 – 10/2014)
Directed the technology needs and overall strategic path of the IT Department. Evaluated and procured new hardware and software to meet company demands. Coordinated development of all IT activities, including overseeing the design and implementation of all network resources and software systems.
Created and managed Information Technology budget. Managing vendor relationships, both old and new to deliver cost-savings benefits and services improvements while monitoring and enforcing SLA levels. Implemented remote management and monitoring solutions. Conducted vendor management for all infrastructure and security ensuring SLAs were enforced. Interfaced with company wide divisions at all levels. Interacted with clients.
Managed large-scale migration from Exchange 2003 to Exchange 2010 and to Exchange 2013, moving from Trend Micro Anti-Virus to Vipre Anti-Virus and subsequently to a BitDefender cloud solution. Implemented a comprehensive Ticketing and Change Management System.
Oversaw VMware footprint upgrade, and the enhancement of Citrix environment. Created a comprehensive Disaster Recovery plan. Managed servers and workstations.
Dallas County Historical Foundation dba The Sixth Floor Museum, Dallas, Texas (3/2011 – 6/2014)
Created, maintained and oversaw the organizational IT vision and budget. Managed and negotiated support and maintenance agreements covering security, software, telephony, hardware, and provider services. Administered organizational domains, mail servers and application servers. Coordinated with all leadership and departments for delivery of solutions for the business. Conducted vendor management for all infrastructure and security ensuring SLAs were enforced.
Redesigned the museum’s A/V systems for presentations and programs encompassing ~15,000 sq. ft. Aided in redesign / reconstruction of the museum’s visitor’s center and designed museum’s presentation hub. Converted phone systems to support multi-site connectivity and managed all phone programming/installations. Architected, designed, implemented, and maintained all backup solutions. Implemented remote management and monitoring solution. Troubleshooting network, storage, and computing issues using root cause analysis and implemented solutions to prevent issue recurrence using ITIL problem management methodologies.
Implemented, upgraded, and managed production support, LAN/WAN, enterprise architecture, enterprise systems, mobile handset management, data warehousing, and disaster recovery. Managed and built the enterprise network, telecom / voice / call center solutions, mobile infrastructure, and video systems. Tested and presented cutting edge state of the art contact center, network, LAN, WAN, wireless, voice and video solutions for better business support through proof of concept.
Cut IT operational costs by 20% via optimized contract/vendor management and re-negotiation, needs assessments, cross-training and headcount reduction. Selected, installed and managed campus wide wireless access and secure email/filtering. Managed employees, progression paths and evaluations. Implemented standards for the technology lifecycle and established all procurement standards and SLAs.
Administered, programmed, and maintained multi-site/online ticketing software. Administered security and surveillance systems. Converted service providers for internet services and telephony. Created and maintained corporate intranet. Integrated MacOS into Windows Server environment.
Apex Global Partners, Dallas, Texas (10/2004 – 10/2010)
Provided executive leadership as Senior Executive team member reporting to the CEO and CFO. Aligned technology and business needs via stakeholder-driven business strategy meetings resulting in current, 3, and 5-year strategic plans. Delivered technology vision to CEO and communicated feedback.
Forged strong relationships between senior management and business leaders by facilitating involvement in technology solutions and recommendations to ensure business needs were being considered and met. Stayed up to date with current IT cloud, software and virtualization trends.
Cut IT operational costs by 58% by optimizing contract/vendor management and renegotiation, needs assessments, cross-training, and headcount reduction. Managed and negotiated contracts, and reviewed and administered licenses and leases. Implemented enterprise IT vision, policies, and procedures.
Tested and presented cutting edge state of the art contact center, network, LAN, WAN, wireless, voice and video solutions for better business support through proof of concept. Implemented the standard for the technology lifecycle and established all procurement standards, internal and external SLAs.
Led M&A teams to manage acquisitional integrations, and develop operational strategy to support network integration, application rationalization, and application roadmap realization for 40+ IT applications. Determined capacity plans and managed regional project teams.
Implemented and managed production support, LAN/WAN, enterprise architecture, enterprise systems, mobile handset management, data warehousing, and disaster recovery. Managed and built the enterprise network, telecom / voice / contact center solutions, mobile infrastructure, and video systems. Developed and adhered to annual budgets and staffing plans. Launched a Cyber Security division and implemented security policies focusing on upgrading systems and protection of agency-sensitive and other information such as HIPAA regulations.
Architected, designed, implemented, and maintained all backup solutions. Implemented remote management and monitoring solutions. Troubleshooting network, storage, and computing issues using root cause analysis and implemented solutions to prevent issue recurrence using ITIL problem management methodologies.
Baylor Health Care, Dallas, Texas (8/2004 – 10/2004)
IT Project Manager & Network Engineer
Managed overall scope of new datacenter implantation project and server upgrade initiative. Resolved integration and vendor issues. Implemented state of the art hardware, software, personnel and project plans to address technology changes.
Managed nationwide infrastructure, operations, network and service delivery. Coordinated hardware and software, data, voice and video communications networks. Successfully oversaw and improved internal IT policy and procedural standards.
Citicorp, Dallas, Texas (3/2003 – 10/2004)
IT Project Manager
Managed 25 direct reports supporting infrastructure and operations. Led teams ranging from 10 to 25 technical personnel across multiple projects while ensuring on-time, under-budget delivery. Communicated project milestones and any issues to upper management.
Oversaw project Information Systems management, strategically planning the vision, roadmaps, goals and physical infrastructure. Developed and implemented various strategies and initiatives, as well as key performance indicators based on business standards. Managed vendors for hardware procurement and implementation personnel.
Initiated and led 10+ continuous improvement projects valued at $100M+. Evaluated and managed technical resources to maximize productivity, efficiency and resource allocation.
Columbus State University – Columbus, Georgia
B.B.A. Degree in Management – Graduated in 1994
Columbus State University – Columbus, Georgia
A.A.S. Degree in Electronic Technology – Graduated in 1994
Gordon College – Barnesville, Georgia
A.A.S. Degree in Business – Graduated in 1991
Technical Skills & Proficiencies
General: Cloud Computing; Data Center Management; Network Management; Data Security; Disaster Recovery; Hardware Testing; SaaS; System Development and Integration; Ticketing and Retail Systems Management; Unified Communications; Policy Creation and Adaptation; Application Development; LAN / WAN; Exchange; O365; Vendor Selection and Management; Contract Management; Active Directory; DNS; DHCP; TCP/IP; UDP; OSPF; SNMP; MPLS; SIP; IPSEC H.323 / wireless; Routing; Firewalls (SonicWall; FortiGate; Palo Alto; Cisco; and others); VOIP; QoS; Google Services; AWS; MS Azure
Hardware/Software: Hyper-V; Microsoft Exchange; Microsoft SQL Server; Oracle; Telephony; VMWare/vSphere