Customer Service Desktop Support
Resume:
Ronald Johnson
Indiana, Pa *****
Phone : 267-***-**** Email : ******@*****.***
OBJECTIVE
Competent resourceful individual seeks a position in the field of Information Systems Security and as a Help Desk Support Representative where utilizing my technical skills, strategic thinking, and education will provide for an environment of growth and success.
QUALIFICATIONS
Highly organized, dependable, and hard working. Quick learning ability and determination to thoroughly meet goals. High level of technical aptitude. Able to complete tasks with little or no supervision. Possess excellent customer service and communication skills.
EDUCATION
Columbia Southern University – Orange Beach, AL April 2017 – Present
Bachelor’s Information Systems and Cyber Security
Anticipated graduation – March 2019
Strayer University- Trevose, Pa April 2012 – March 2014
Bachelor’s in information systems security.
Did not complete
ITT Technical Institute – Bensalem, PA March 2009 – March 2011
Associate in Specialized Technology Degree
Information Technology – Computer Network Systems
Graduation: June 2011
Graduated with a GPA of: 3.2
Lincoln Technical Institute – Philadelphia, PA May 2001 – March 2003
Program: Automotive Technology
Graduated: March 2003
WORK HISTORY
BNY Mellon June 2015 – October 2018
File Transfer Migration
Primary responsibilities included migrating file transmission from FTP Protocol to SFTP protocol. This included the use of mainframe, NDM, Biz Link and on occasions Sterling File Gateway (SFG). This included contact with external clients as well as internal clients. We provided support for 30 days after a successful cutover in the event of any production issues.
Additional responsibilities included researching current protocols, file flow being used and determined what new protocol and new file flow would consist of. After research was completed, the information was put into a PDF document and assigned to a developer to build the new file transfer setup.
Comcast November 2014 – June 2015
Technical Support
Troubleshoot Internet connectivity issues and correct the connectivity
issue and Modem provisioning
Troubleshoot phone connectivity, provision switch to troubleshoot phone
issue, rebuilt phone switches
DaVita Dialysis May 2014 – November 2014
Network Support Technician
Data Migration, Upgraded PC systems from Windows XP to Windows 7
Internet circuit upgrade, Replaced Servers,
Organize Network Rack, Maintain communication room
S&A IT Services- Hopewell, NJ January 2014- May 2014
Desktop Support, Help Desk, Refresh Technician
Upgraded Bank of America client computers from Windows XP to Windows 7. Backed up all data and reinstalled it on client’s new computers. Provided desktop support and remote support when requested.
Wiped hard drives 48hours after upgrade
Team Toyota – Langhorne, PA October 2012 – January 2014
Customer Service, Technician
Primary responsibilities included assisting customers with maintaining there
Vehicle maintenance and advising them of the proper services.
Performed basic maintenance on Toyota vehicles
Volkswagen of Langhorne – Langhorne, PA August 2011 to October 2012
Onsite IT Technician
Primary responsibilities included troubleshooting client computers and repairing computer issues onsite. Other duties included troubleshooting computer issues that would exist in Volkswagen vehicles and take the corrective action to repair the issue. I also had the responsibility of maintaining shop computers provided by Volkswagen to update Volkswagen vehicle software via flash through Volkswagen Server.
Professional References
Natalia Kondekova
Colleague
BNY Mellon
Christopher Lawrence
Manager
BNY Mellon
Nigel Irdi
Colleague
BNY Mellon
COMPUTER SKILLS
Proficient in the following:
Windows 2003 Server
Windows 2000, XP, Vista, 7
Cisco Routers
Frame relay and configuring, managing Cisco internet work
Network Systems Management
Visual Basic
Virtual LANS (VLANs)
VB.Net, Microsoft SQL, TCP/IP, IPX/SPX, FTP, SMTP, Samba, Apache
Network Standards and Protocols
Database Development
TCP/IP
LAN/WAN Technology and Applications
Router interfaces and internal components
IP Addressing and subnet design
Project Planning
Microsoft Office Suite– Word, Excel, PowerPoint, Access
Web Navigation
Typing: 35+ wpm
Contact this candidate