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Customer Service Supply Chain

Elk Grove, CA
October 26, 2018

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Layla Suarez



A Supply Chain Professional with over 10 years of global experience who proactively enjoys the challenging, dynamic and collaborative environment of Supply Chain Management. Responsible for supply chain management of Company’s flagship products with emphasis on developing and managing global sub-contract Manufacturers and suppliers. Proven project leader that is goal oriented, cost reduction driven and consistently exceeding targets and objectives.

Skill Summary:

MRP Senior experiences in the Semiconductor, Software, Hardware Devices and Government contracts.

SAP/Oracle ERP/Agile systems used for ECO and MRP execution.

Great Collaborator, have a Can Do attitude with high integrity and customer service oriented in both internal and external customers and business relations.

Computer skills: Microsoft Office Suite, Oracle 12.1, Agile, SAP, Lotus Notes, Excel, Oracle BOM, Oracle ECO, PDM Supply Chain Management, Release Engineering, flowcharting software's ( Visio, PDQ), Quick base, EssBase.


Bachelor of Science in Chemical Engineering, Department Of Engineering- Saint Louis University, Baguio City, Philippines

Professional Experience:

UTC Aerospace Systems, Fairfield, Ca Jan’18- present

UTC Aerospace Systems is one of the world’s largest suppliers of aerospace and defense products for commercial regional, business and military aircraft, helicopters and other platforms. UTC Aerospace Systems is also a major supplier to international space programs.

Prepared project and and production plans using analysis of sales order, contract, and technical requirements. Entered plan into SAP. Modified material and capacity requirements as needed.

Resolved problems including capacity scheduling conflicts, material allocation, WIP rework, and document changes.

Reviewed and provided input to drawings, manufacturing and test documents, and site standard procedures to improve standard time.

Coordinated project progress through all other departments, developing solutions regarding priorities, schedules and resources.

Met with internal customers to address their needs. Reviewed bids and proposals by preparing a planning sheet where start dates and work order quantities are determined to support Customer Request Dates.

Report to management regarding project status and opportunities for cost savings and shorter lead times of assemblies.

Northrop Grumman, Sunnyvale, CA Oct’14- Jul’2017

Planner/Scheduler (Full time)

Northrop Grumman is a leading global security company providing innovative systems, products and solutions in unmanned systems, cyber, C4ISR, and logistics and modernization to government and commercial customers worldwide. Currently working for Electronic Sector, Marine division with the US Navy as a primary customer.

Key responsibilities/Accomplishments:

Planned, prepared and released production schedules for assigned work center maximizing machine capacity, material and manpower availability to meet production requirements and milestone dates based on Master Production Schedule to meet US Navy Fleet needs.

Analyzed and communicated status of work in progress, material shortages, equipment, personnel and other potential production problems to management for escalation and resolution recommendation.

Assigned work center is a feeder shop to other work centers so any potential production issue must be communicated on a timely basis to minimize constraints for other work centers.

Coordinated interdepartmental activity with quality assurance, manufacturing, purchasing, engineering, inventory control, and traffic.

TE Connectivity, San Jose, CA Apr’14 - Aug’14

Senior Supply Chain Planner (Contractor)

TE Connectivity designs and manufactures products at the heart of electronic connections for industries including automotive, energy and industrial, broadband communications, consumer devices, healthcare, and aerospace and defense.

Processed and Scheduled Work Orders to support Sales orders and RMA’s.

Analyzed component usage of work orders and recommended safety stock levels to support company’s local manufacturing site in San Jose.

Analyzed material impact of ECO changes in Agile and communicated action items with Contract Manufacturer (Flextronics in Mexico) and other key departments affected by the change.

Monitored Ship Plan from Flextronics and provide feedback to Customer Service of any constraints in meeting Sales Orders shipping schedule.

Qualcomm Atheros Jan’2013- Jan’2014

Buyer/Planner (Contractor)

Qualcomm Atheros is a developer of semiconductor for network communications, particularly for wireless chipsets.

Focal procurement person for Qualcomm Atheros for placing POs to support New Product Development Projects (NPI) and existing product lines.

Monitored vendor delivery schedules, monitoring on-time delivery and expedites with suppliers for material shortages.

Ensured 100% delivery and established build readiness based on vendor delivery dates.

Vishay Intertechnology, Santa Clara, CA May 2012- Dec’2013

Sr Business Planner (Contractor)

Vishay Inter-technology is one of the world’s largest manufacturers of discrete semiconductors and passive electronic components.

Established Master Production Plan, optimizing plant capacity and material availability for Contract Manufacturers in Asia for assigned product lines.

Managed inventory and forecasted revenue based on build plans, factory commits and current demand

Planned, scheduled and monitored the movement of materials through the production cycle.

Managed product allocation for customers.

Liasoned between Marketing, Customer Service, Sales and Operations for achievement of revenue targets

CSR, San Jose, CA (Now Samsung) Nov’ 2010 to Jun’2011

Business Planner (Contractor )

CSR is a fabless semiconductor manufacturer and is leading provider of multifunction connectivity, audio and location platforms which include, Bluetooth, Global Positioning Systems, FM, Audio, Wi-Fi and Near Field Communication

Main point of contact with 3 global contract Manufacturers for ship loading plans for assigned product lines. Met or exceeded revenue goals and maximized delivery performance against customer orders.

Matched supply ($100+ million) to demand for supply vs. order booked using a combination of analytical tools and collaboration between sub-contract Manufacturers and suppliers.

Reduced the excess on hand parts without demand by 50% ($50k to $25k) at contract manufacturer.

Collaborated with contract Manufacturers to achieve 99% On-Time Delivery (OTD).

Identified opportunities for improvement through automation and process optimization leading to shortened lead times at the supplier and at the contract Manufacturers.

Managed open PO's to insure on-time deliveries and identify, communicate, and manage actual and potential material availability issues, quality issues, and, risks.

Made decisions on direct material transfers to balance field inventory and minimize new purchases of parts, which significantly contributed to cost reduction between Q1 and Q2 2011

Estimated an annual saving of >30K through reduced inventory levels at CSR’s worldwide inventory locations.

HITACHI Global Storage Technology, San Jose, CA Mar’2008 – Oct’2009

Supply Planner ( Full time )

Hitachi Global Storage Technology, designs, manufactures and sells Hard disk drive storage for mobile systems, desktop PCs, workstations and servers.

Focal point person in committing available supply and shipments to OEM customers to meet target revenues and company customer commitments

Monitored supply at the Contract Manufacturer and directing build mix in line with demand and product strategies, while analyzing our customer pull requests.

Sourced order plans and ensured on-time shipments to customers, driving worldwide product management, including field inventory levels.

Communicated supply/demand situations to cross-functional teams and surfaced issues as appropriate to upper management, and published supply commits and allocations on a weekly basis.

Aviza Technology, Scotts Valley, CA Jul’2006- Mar’2008

Material Planner/Analyst ( Full time )

Aviza Technology designs, manufactures, sells and supports advanced million dollar semiconductor capital equipment and process technologies for the global semiconductor industry and related markets.

Ensured that all materials needed and manufacturing capacity requirements are available at the start date of shop work orders to meet short and long term production schedules.

Member of the Change Committee Board (CCB) that approved all Engineering Change Orders (ECO).

Analyzed and communicated material impact of Engineering Change Orders to worldwide inventories on hand, materials on order, materials issued to tools and materials issued to Field.

Member of the Material Review Board (MRB) that dispositioned and coordinated non-conforming parts.

Reviewed MRP on a regular basis involving 5000 commodity parts at $40m value.

Negotiated minimum constraints and lead times with sourcing to improve overall inventory turns.

Accountable for decreasing lead times of several components and reducing safety stock while improving fulfillment rates.

ROXIO, Santa Clara, CA Aug’1999- Aug’2006

Planner/Scheduler ( Full time )

Roxio is the world's leading provider of consumer digital media creation applications and produces innovative, easy-to-use products and media services that empower people to create, manage and share their digital media.

Collaborated with Engineering, Marketing, QA and Sales department for company deliverables to meet BOMs and production release dates and deadlines to meet Company release dates.

Performed cost analysis and made recommendations to Operations Director to do production in house or convert to turnkey solution.

Led Make/Buy Analysis on current and new SKU to determine best sourcing option.

Continuously worked with Manufacturing and Suppliers to improve packaging and other processes that led to reduced RMA’s by 25%.

Led and managed ahead of schedule, the rollout of Roxio’s flagship product so products were on shelf for holiday shopping at Costco, Best Buy, Wal-Mart, Staples and Office Depot.

Accountable for decreasing lead times and reducing safety stock and scrap exposure of components due to product knowledge and constant communication with Manufacturing and Sales group.

Komag ( Now Western Digital), San Jose, Ca April’1991- July’1999

Document Control Supervisor ( Full time )

Komag is a leading independent supplier of thin-film disks, the primary high-capacity storage medium for digital data in computers and consumer appliances.

Implemented and administrated a Product Data Management system used to manage ECO workflow and BOMs.

Coordinated documentation of a product's life cycle from development, release and obsolescence

Reviewed corporate Engineering documentation, ECOs and BOMs for thoroughness, consistency and compliance to prescribed company documentation standards.

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