CURRICULUM VITAE OF MOKHOLELOA MABOPE
My career goals
I would like to work in an organization where I can use my past experiences to become the best supervisor possible, learning as much as I can about the role and how I can best serve the needs of the citizens and the department. The job I am applying for is a good opportunity for me to work actively and productively in my field of expertise and apply my skills. My aim is to develop to the point that I become that go-to person who others rely upon for the most current information. I am a self-starter and have excellent interpersonal and conflict-management skills.
First Names: Mokholeloa
Home address: 930 H2, Botshabelo, 9781
Date of birth: 1985 – 06 - 19
Identity number: 850**********
Nationality: South African
Marital status: Married
Dependents: Two boys
Driver’s licence: Code 08
Criminal record: None
Education and Qualifications
High School: Brebner High School
Matric subjects: English 1st Language (SG), Southern Sotho 3rd Language (HG), Afrikaans 2nd Language (HG), Economics (SG), Business Economics (SG), Accounting (SG), and Computyping (SG).
Special training: Attended a Management for New Managers training.
Post-Matric qualifications: I.T Technician and Office Application Specialist Certificate obtained at ATTI.
Speak: Southern Sotho (good), English (good), Afrikaans (good), Zulu (good).
Read: Southern Sotho (good), English (good), Afrikaans (good), Zulu (fair).
Write: Southern Sotho (good), English (good), Afrikaans (fair), Zulu (fair).
Part-time: Merchandiser at Pack n Stack National – 2004/11/01 to 2005/02/01 and 2005/11/01 to 2006/03/01
Professional Soccer Player for Bidvest Wits Football Club- 2009 to 2010
Full-time: Call Centre Manager: OptiClear (GEMS) from 06 January 2013 to 31 December 2015
Inbound Call centres - receive calls and emails from customers and clients, e.g. queries, requests, claims and complaints.
Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
Carrying out needs assessments, performance reviews and cost/benefit analyses;
Setting and meeting performance targets for speed, efficiency, sales and quality;
Ensuring all relevant communications, records and data are updated and recorded;
Advising members on benefits and services available;
Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
Maintaining up-to-date knowledge of industry developments and involvement in networks;
Monitoring random calls to improve quality, minimise errors and track operative performance;
Coordinating staff recruitment and liaising with HR staff;
Reviewing the performance of staff, identifying training needs and planning training sessions;
Recording statistics, user rates and the performance levels of the centre and preparing reports;
Handling the most complex customer complaints or enquiries;
Organising staffing, including shift patterns and the number of staff required to meet demand;
Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
Full-time: On The Dot Merchandiser from August 2016 to Date
Liaise with store managers and staff
Manage distribution processes to stores with 100% accuracy
Coordinate delivery times
Removal and return of all outdated products (magazines)
Sort and distribute new magazines according to planograms
Establish relationship with store personnel for compliance and promotional placements
Complete administrative tasks such as reporting and checking emails for updates
Ensure that the picked product conforms to the order sheet provided
Record products (magazines), packaging, and order information on specified forms and records
Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Skills gained during my career and studies
MS Office computer course inclusive of:
MS Word 2007
MS Excel 2007
MS PowerPoint 2007
MS Windows XP
MS Access 2007
Internet and Email
Good Leadership skills
Ability to focus and prioritize
People and Services Oriented
Time Management skills (Ability to determine priorities, plan, meet deadlines and take initiatives)
Able to cope with pressure
Work under pressure without supervision
Innovative and independent thinker
Ability to work well with internal and external stakeholders
Hobbies: Reading, Researching, Computers, Listening to music
Sport: Road running and soccer.
Positions of Responsibility held at School:
Head Boy (Brebner H/S), Deputy Head Boy (Hostel), RCL and captain of Bidvest Wits soccer team.
Technical Team of Mind Sports Games (2011) at ATTI, Currently a member of SGB Committee at Brebner Primary School.
1. Mr. G Van Zyl – Branch Manager (On The Dot) – Cell: 082***-****
2. Mr. JH Combrink – Business Unit – OptiClear (GEMS). Cell: 082-***-****.
I Mabope Mokholeloa declare that the above given information is correct and accurate to the best of my knowledge.