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Business Analyst

Sembawang, 750413, Singapore
October 25, 2018

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Chen Liyang

Gender: Male

Nationality: Singaporean

Race: Chinese

Date of Birth: 20th Sept 1990

Age: 28 yrs. old

Available: 1 month upon notification

Educational Background

**** (Apr) – 2010 (Mar)

Nanyang Polytechnic

Diploma in Business Informatics

Academic results

Grade point average of 3.139


Certified Microsoft Office 2003 Specialist by Nanyang Polytechnic (2007)

Japanese Proficiency Language Test N2 (2013)

Computer Skills

3 years’ experience with VB.NET

7 years’ experience with Microsoft SQL

3 years’ experience with JavaScript

2 years’ experience with Java

2 years’ experience with Adobe Photoshop

2 years’ experience with Microsoft Crystal Reports

Employment History

2016 (Aug) – Present

Coordinator at MOL Chemical Tankers Pte Ltd

I was headhunted by my current company, as a Coordinator, mainly to compensate for the lack of expertise in software implementation, which included the overhauling and streamlining of business processes and software applications globally.

My current duties are as follows:

- Playing the role of a bridge engineer in multiple software projects to ensure proper communication of users' needs and system limitations between vendors and users.

- Project planning which includes but is not limited to schedule planning, coming up with system

designs with vendors

- Internal software support and diagnostics

- Report design and data analysis

- Japanese-to-English translation of project-related documents for non-Japanese

Reason for leaving: Not actively looking to leave, but open to new opportunities

2015 (Nov) – 2016 (Jul)

Senior Project Consultant at Ubiq Global Solutions Pte Ltd

Apart from the technical support work I oversaw at my previous position, I was assigned to assist our developers with their work on our BI software.

In addition, I was also responsible for managing the company’s CRM system, and software customization, which helped improve the service we provide to our clients.

Reason for leaving: Looking for a new environment and new experiences

2013 (Nov) - 2015 (Nov)

Project Consultant at Ubiq Global Solutions Pte Ltd

UbiQ Global provides hotels with property management and point-of-sales software. Due to the company being based in Malaysia, I was hired to be solely responsible in serving our local clients.

As a Project Consultant, I am mainly responsible for the installation, training, and any post-implementation support of our various products. The nature of my job required me to face clients often. With all my colleagues previously working in hotel operations, 2nd level support was usually forwarded to the developers who were stationed in India, or even the UAE. The workload causes delay in their response at times.

My employment and education background enabled me to perform further diagnosis and even come up with solutions alone instead of forwarding issues to 2nd level support. This saved time, and sometimes effort, as it may be difficult to communicate an issue to the developers and have them actually understand the problem.

2012(Nov) -2013(June)

Solutions Consultant at Active Business Process Solutions (ABP Solutions)

At ABP Solutions, we provide customers with we provide business solutions with our off-the-shelf products.

As a Solutions Consultant, my job scope included the following (in order of frequency):

• Modifications to the product (Maintenance Connection) in accordance to our clients’ needs

• Weekly presentations and meetings with clients

• Remote and onsite customer support

• General administration work

Reason for leaving: Would prefer other career prospects

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