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Project Software Engineer

Toa Payoh, 310490, Singapore
5500 SGD
October 25, 2018

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Experienced IT professional with **+ years of experience serving Insurance and Banking clients such as Metlife (US), Zurich (UK), UBP(Switzerland) and DTCC (US)

Recently moved to Singapore having a Dependant Pass with validity of 2 years

Executed multiple projects using various mainframe technologies such as COBOL, DB2,JCL, IMS DB, VSAM, CICS which followed Agile methodology.

Extensive knowledge in wmA (Wealth Management Accelerator), financial administrative Engine.

Achieved top performance ratings consistently throughout my career in addition to receiving several awards

Completed DB2 9 Fundamentals Certification and received a score of 84%.

Completed AICPCU Certifications for Property and Liability, Personal and Commercial insurance (INS21, INS22 and INS23)

Worked extensively with client executives across areas like requirements gathering, project scoping and estimation, issue and risk mitigation

Managed and mentored 15+ practitioners on technical and domain skills







PSG College of Technology, Coimbatore


Applied Electronics


Sri Venkateswara University College of Engineering, Tirupati


Electrical and Electronics

Class XII

Space Central School (CBSE), Sriharikota


Computer Science, Science & Math




Operating Systems



Jira, GitHub, wmA, Service Now, SPITAB, Fault Analyzer, Endevor, Debugger, TWS, Remedy, File Manager, Selcopy

MVS, DOS, Windows




Visa Type

Valid Till








DXC Technology (Prev. Computer Science Corporation Apr 2017 May 2018

Metlife Insurance for Life and Annuities

MetLife’s new offering Wealth Management Accelerator (previously Vantage One) serves the financial services industry processing millions of contracts every day. This new administration engine supports both the accumulation and distribution phases of life and annuity products with expanded features and functionality. Wealth Management Accelerator has enhanced fund processing, supports financial allocation models and provides web services for integration.

Key Responsibilities

Enhancements: A new framework (System) is being set up using the base wmA model owned by CSC. I am working on enhancing the functionality of wmA to fit MetLife’s requirements

Defect Resolution: Resolving defects raised on Jira (Issue & Project Tracking solution) during SIT and UAT phases

Incident Management: Incident reporting, Investigation, Analysis, Resolution, Monitoring and tracking of incidents in Service Now

Configuration Management: Leveraged GitHUB (a web-based version control repository) to perform configuration management activities for the developed modules

Computer Sciences Corporation July 2007 – Mar 2017

General Zurich (GenZ) UK Account for Personal Lines of Business (Aug 2007 – Mar 2017)

Zurich has a presence in Personal, Commercial and Corporate Insurance on both sides of the Atlantic, Asia and key emerging markets. Zurich U.K consists of different applications to deal with personal and commercial insurance individually and the project is handled using Mainframes including both batch and online programs involving COBOL, JCL, CICS and IMSDB, DB2.

GenZ is a mainframe application which stands for General Zurich that covers all personal lines of business for motor, home and accident policies. The work in GenZ involves development and maintenance for all its business requirements constituting Policy, Accounts, Documentation and Claims sub-systems.

Key Responsibilities

Requirements Gathering:

1)Engaged closely with Zurich clients in understanding the requirements and project scope.

2)Preparing the project specification document by discussing with the clients.

3)Worked with the client throughout the project period in preparing test plans enabling them to

Test and document various projects artifacts

Scoping and Estimation:

1)Engaged closely with Zurich clients in defining the scope of the enhancement/project depending upon the timelines and criticality.

2)Prepared estimation documents such as ZET (Zurich Estimating Tool) and TMW (Task Management Worksheet) since 2013 for the work orders in GenZ.

3)Ensured that no SLAs were missed in issuing estimates to the client

Issue & Risk Management

1)Whenever there are any escalations or concerns raised by Zurich on the cost/scope, I have been involved in coming up with a consensus. My role also involved resolving team level conflicts.

2)Identified various risks in the initial stages of any project/task such as limitations on testing, availability of resources, issues in the testing region. These have been notified to the business in advance so that necessary precautions could be taken.

Task and Project Execution: I have been playing an SME role since 2010.

1.Playing the technical lead role for major projects in GenZ.

2.Contributing to major projects beyond GenZ such as the Zurich Municipal area project.

3.Supporting multiple applications such as MID interface, Agents’ Accounts, Personal Intermediary

Testing and Documentation: Executed various testing phases across multiple projects and ensured documentation.

Knowledge Transfer:

1.Underwent knowledge transfer onsite for three areas and transitioned/performed the roles from offshore

2.Ramped up on and offshored all activities pertaining to the GenTran EDI tool, which is used to translate data into GenZ format from different software houses

Process Improvements: Carried out permanent fixes for recurring tickets there by reduced the volume of tickets. Receive appreciation from the client on various instances

Tickets Resolution and Production support:

1.I have executed ongoing support activities for GenZ application since 2007. In addition to support activities, I have carried out permanent fixes to the system to permanently resolve recurring problems.

2.Team contribution: Mentored and coached the new joiners in the team


Account Contribution:

1.Acted as the Single Point of Contact (SPOC) for SSAE Audit since 2014 for UK General.

2.Played the role of a SPOC in Data Center Move remediation activities for UK General Mainframe applications

3.Engaged with senior clients during their visits and presented the processes followed in our team and account.

4.Played the role of a SPOC for Zurich account’s Adaptive Maintenance initiative which brings profitability to the client

Innovation: Contributed to ZIP (Zurich Innovation Program) since 2013 and have ensured the team’s consistent contribution to innovation.

Rewards and Recognitions

Recognized for my contributions on multiple occasions including

1.Client certificates of appreciation

2.Internal recognitions

3.Accolade awards

4.Received various accolades and awards for my contribution to the enhancements and projects.


Key Responsibilities

Time frame

Senior System Analyst

Technical Leadership, Client Management, Business Analyst, Project Scoping and estimation, Issue and Risk Mitigation

2017-Till Date

Service Manager/System Analyst

Team Management, Technical Leadership, Client Management, Project Scoping and estimation, Issue and Risk Mitigation, Project Execution


Senior Software Engineer

Task estimation, Process improvement, Testing and Documentation, Knowledge transfer and Role Offshoring


Software Engineer

Task execution, Production Support, Team Onboarding


Certifications in CSC

Course / Certification Name




DB2 9 Fundamental Certification



INS21, INS22,INS23



Tata Consultancy Services Jul 2005 - Jan 2007

Application Development and Maintenance for Union Bancaire Privee (UBP), a Geneva-based Bank

UBP is one of Switzerland’s leading private banks, with an international outlook, headquartered in Geneva. The bank specializes in private and institutional asset management and has an international network spanning Europe, the Middle East, the US, Latin America and Asia.

Development and Testing of CICS web services and 3270 front-end

Key Responsibilities

Development and Testing of CICS web services and 3270 front-end

Migration of bank transaction programs in ADSO-IDMS to CICS-COBOL-IDMS using conversion tool

Modification and enhancements to generated programs (CICS-COBOL) for achieving exact alignment of functionality as in ADSO

Major activities carried out in the project are

1.Code Generation

2.Code modification and enhancement

3.Unit Testing and System Testing


5.Code and Documentation review

6.Production Support

Tata Consultancy Services, Chennai Jan, 2007- Jul, 2007

Analysis and Design of Billing System for DTCC, a US-based Depository

The client, Depository Trust and Clearing Corporation(DTCC) through its subsidiaries, provides clearance, settlement and information services for equities, bonds, mortgage-backed/government securities and OTC credit derivatives.

Key Responsibilities

Analysis, Development, Testing of Billing Systems to generate Bills

Creation of new billing jobs for converting files to the Unified Billing Format

New enhancements to the Unified Billing System for processing the converted data.

The various activities carried out in the project included

1.Analysis and Design

2.Coding and Debugging

3.Unit Testing and System Testing

4.Code and Documentation Review

Key Accomplishments & Contributions

1)Received Certificate of Appreciation for my outstanding contribution towards Step 1 Migration project.

2)Successfully completed Brainbench certification in CICS with a score of 3.25

3)Mentored freshers and team members through seminars and on-the-job guidance

4)Gave presentations on system concepts to project team of over 30 members

5)Suggested improvements to the tool used that were incorporated in the next phase of the project.


Phone: +65 84247783

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