Sr. Manager – Projects Delivery and Client Engagement
AREA OF EXPERTISE
Quality Engineering & Assurance
Automation, Performance Testing
Accessibility, Security Testing
Web Services/API Testing
Business Process Assurance
Risk Based Testing
KEY COMPETENCIES & SKILLS
Delivered new business propositions to maximize the value and ROI to the business and to our clients.
Innovated and Implemented technical solutions and delivered cost savings.
Showcased and delivered IP’s, Accelerators/Tools, frameworks for customers such as Model Based Test Design, CRAFT automation Framework, AutoIT, BDD Selenium Cucumber Framework.
Produced winning RFPs and Bid proposals.
Managed large teams onshore and offshore (40+) highly skilled consultants
Proven senior Stakeholder Relationship Management via effective communication and customer orientation
Expert in building time and cost-effective Risk Based Solutions
Delivered strategy and managed Enterprise Tools Implementations
Effective communicate & ensure team is aligned with the organizational goals; provide guidance and support to achieve the goals.
Project / Test Management – MS Project, HP ALM, JIRA, Confluence, SharePoint
Automation & Performance
HP UFT, Cucumber, Selenium, Jenkins, GitHub, SoapUI.
HP Load Runner, Shunra, Splunk & Empirix Hammer
Accessibility Testing Tools
Security Testing Tools
Wireshark, WebInspect & AppScan
SQL, Java Script & VB Script
Mobile App Testing
Usability Testing (Formative, Summative, A/B test)
Banking & Financials – Commercial Lending & Factoring, Asset Based Lending, Letter of Credit, Payments, Trading - Voice Solutions (IPC Turret, Cloud9, NICE Recording, RedBox), Symphony Secure Collaboration Platform, Mortgages, Capital Markets, Investment Banking, Commercial and Retail Banking
Retail – Sales Force Automation, Supply Chain Management and Distribution Management.
EDUCATION & CERTIFICATIONS
Masters in Computer Applications
Bachelors in Physics
Certified SAFe 4 Agilist
ITSM Release Approval
Certified Project Manager
Certified Java Programmer
Motivated and results-focused IT professional with more than 15 years of experience spearheading complex and effective projects in a technical and management consultant capacity.
Managed and delivered large scale projects with teams (40+) distributed across multiple geographical locations.
Build, effectively lead and mentored highly efficient cross-functional teams with strong emphasis on reducing cost, increasing productivity and delivering quality products.
Worked with senior executive leadership to optimize processes, perform assessment and develop roadmap, and define strategy, planning and execution
Recognized ability to deliver company-wide improvements, while complying with strategic goals, budget and time constraints.
Managed project progress to ensure timelines and due dates are met and convert key project strategies into actionable, individual tasks, activities and assignments.
COGNIZANT Sr. Manager - Delivery, Manager - Projects, Sr. BA/QA Lead January 2003 – Current
In Cognizant, I’m responsible for leading a team of associates and delivering customer projects, business development and practice development activities.
Engaged with client stakeholders on regular basis to understand the objectives, milestones, and scope of the program.
I actively contributed to the innovation, best practices, development of IP’s and building internal core capabilities.
Hands-on experience in Sprint/Release planning, estimation, developing test automation scripts. Coordinating project tollgate and defect triage meetings, metrics and status reporting. Translate business requirements/user stories into technical project plans, functional/system requirements.
I have played a key role in bringing new businesses to Cognizant Testing Practice by proposing and implementing solutions, accelerators & tools for client’s problems and challenges.
I have delivered proposals, RFPs and SOW’s including the technical solution, delivery plan and commercials.
JP Morgan Chase - Global Technology Infrastructure Client Engagement & Project Delivery Manager Dec 2015 to Current
Responsible for managing and delivering releases covering automated regression, accessibility, security and performance testing for Cloud, Mobile and Web applications used within the firm, infrastructure upgrades and technology product releases.
Managing and coordinating with a global team of 40+ team spread across NA, EMEA and APAC locations.
I defined end to end QA engagement model and release engagement process, RACI to provide QA services for 70+ products (Trader Virtual Turret, Cisco Call Manager, Trader Voice, NICE Recording, Mobile/Business Collaboration/Real Time Communication Applications) within technology group.
Defined Automation, Performance, Accessibility and Security Testing strategy.
Implemented TestOps, Value-based automation model, Performance Testing Vulnerability framework and Release Risk Based Testing approach.
The exec board’s confidence and visibility on the progress of the program has tremendously increased and next phase was approved.
There was an established operating model and the communication became effective.
Implemented the Managed testing services to deliver outcome-based pricing model.
Successfully completed assessment and remediation to ensure applications adhered to WCAG 2.0 complaint.
Ensured application performance SLA’s are met and adequate level of performance testing for critical/high-risk applications.
Product engagement process ensured all application changes done by engineering are tested and certified before production deployment.
The number of production defects fell by 90% with no Sev1 production issues due to development errors.
Ernst & Young - FSAM Tax Program Technical Project Manager Jan 2015 to Dec 2015
Responsible for delivery of End to End Integration testing and UAT Coordination with business.
Leading and coordinating with a global team (20+) spread across India and NA locations.
Application release deployment and coordination across SIT, UAT and Pre-Production environments.
Accountable for operational activities of project management (Talent hiring, people allocations, budgeting)
Agile Release/sprint planning, prioritizing tasks, identifying dependencies and evaluating risks & issues
Coordinate meetings with business, vendor and QA /UAT teams.
Implemented solution to automate testing of the core and critical Tax calculation engine of application to verify complex tax calculations.
Technical solution implemented delivered 80% cost savings and reduced time to market to benefit EY Tax customers.
The features tested by our team has been released successfully to EY Tax customers which was a market differentiator.
Wells Fargo Bank - Capital Markets/Asset Based Lending Project Delivery Manager & Technical Lead July 2010 to Dec 2014
Responsible for leading QA team for one of the bank’s platform consolidation program.
Leading and coordinating with a global QA team (15+) spread across India and NA locations.
I implemented Model Based Test Design to optimize business process modelling and test design.
Interact, coordinate and collaborate with different groups within the organization as appropriate for project support and people support.
Managed execution against performance measures, program service level agreements (SLA's).
I have created the practice smart estimation, close loop analysis and Introduced Service Virtualization for middleware systems to perform system testing with no dependency on end to end environment.
Engaging QA early improved the quality of releases and customer impact avoidance.
Successfully delivered data migration/conversion testing of large ABL portfolios from Mainframe, VB to .NET based application.
Model based testing enablement reduced overall testing effort by 25% and to bring significant savings to the overall cost.
At the end of year one we had 90% test automation for all middleware systems reducing the average testing execution cycle from 2 weeks to 3 days.
GMAC (Ally Bank)-ABL/Factoring, PeopleSoft Business Analyst/QA Lead March 2007 to June 2010
Lead writing of Use Cases, Business Flows, Test Plan/Strategy, and Automation scripts.
Convert business requirements/user stories into functional/system requirements
Lead SIT and UAT test projects, Test data and Defects management.
Lead automation efforts in Building regression test suite using HP and IBM Rational test automation tools.
Lead ETL testing for PeopleSoft Migration on Oracle PeopleSoft on Demand Standard Edition delivered by Oracle Cloud.
Successfully completed data migration testing to ensure data are migrated to Oracle Cloud.
Optimized Factoring /ABL application regression suite by automating test data creation.
Implemented automation strategy which resulted in 90 % of test automation coverage and 30% ROI in cost savings.
JP Morgan Chase - Client Central & Ref Data Distribution QA Lead
Jan 2003 to March 2007
Created automation scripts using Silk Test and performance test scripts using Load Runner for automated functional testing and performance testing
Involved in application capacity planning activity.
Created Test Plan and Estimations, assign task to team members and ensure on time delivery.
Spearheaded automation efforts producing a reduction in 45% test cycle time in regression and improvement in application performance.