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Customer Service Store Manager

Huntsville, AL
October 25, 2018

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Jody D. Smith

**** **** **. **. 256-***-****

Huntsville, AL 35810

Professional Summary

A highly competent and resourceful Retail Management professional with extensive experience working in the role of a Human Resources specialist; demonstrating proactive problem solving leadership abilities. Strong skill successfully delivering on project management assignments within multiple business disciplines. A skilled professional, motivated, hard-working specialist, effective communicator utilizing guidelines and procedures to maintain strong bilateral communications, with a positive attitude and strong team alliance. I have a proven track record for working well with persons at all levels in an organization with diverse socioeconomic and cultural backgrounds. I'm known for being a self-starter that works well with minimal supervision. I’m looking for an opportunity to join an organization where I can apply my Human Resources knowledge, management experience, extensive retail background and customer service competencies; providing value daily.

Work History

Publix Super Market, Huntsville, AL Aug. 2017 to Present

Customer Service Representative

Propst Discount Drugs, Huntsville, AL Apr. 2008 – Dec. 2016

Store Manager

Cato Corp, Huntsville, AL Aug. 200 – June. 2006

Store Manager

Rollin’s Corp, Huntsville, AL Nov. 2004 – Oct. 2005

Route Manager

Experience & Responsibilities

●In-depth knowledge of Human Resources policies and practices.

●Work in collaboration with Human Resources headquarters organizations and local management to identify and resolve employee relations issues before they become a problem.

●Partner with regional and local senior level managers and executives providing strategic alignment for carrying out policies and/or disciplinary actions.

●“Employment Branding” and “Recruiting Best Practices” targeted in the retail industry.

●Full life-cycle recruiting for professional and salaried staff/employees.

●Use a wide array of recruiting sourcing disciplines and technologies; direct sourcing via various social media, LinkedIn, etc.

●Knowledgeable in both state and federal employment laws.


Ashford University, Human Resources Management Bachelor Degree

University of Phoenix, Hospital Administration Associates Degree

Technical Skills

Proficient in Microsoft Office Suite (Excel, Word, Publisher, PowerPoint, Visio & Outlook)

Time Management Systems

Telzon (Merchandise ordering system)

Various Applicant Tracking Systems (Taleo, PeopleSoft & Jobvite)

Project Management applications and tools

Adobe and QuickBooks

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