HA KIM NGUYEN
Aliso Viejo, CA 847-***-****
TECHNOLOGY PRODUCT/PROJECT MANAGER
Well Versed in Rapidly Changing Environments
Product Manager with expertise bringing software and hardware products to market and managing entire development process within telecommunications industry. Skilled in building relationships with 3rd-party business partners, driving complex project success within budgetary and timeline requirements. Work well in collaborative, open environment, while working independently, managing multiple complex projects and meeting tight deadlines. Known for excellent analytical skill with motivational leadership, and enthusiasm for team work. Strong skill in problem solving, resulting in process improvement. Proven expertise in:
Product Life Cycle Management
Supply Chain Management
NOKIA (formerly Motorola Solutions, Inc.), Aliso Viejo, CA
Product Manager/Project Manager (May 2011 – June 2018)
Served as central authority and drove system software and hardware products, including product development, roadmap, and lifecycle. Maximized return on investment.
Worked closely with customer, engineering, and project management, analyzing customer needs, developing viable deliverables, and generating business case, roadmap, and end-of-life planning.
Experienced with Agile using Jira tool in working with Development Team in tracking issues and resolution for Messaging software rollout
Identified and a champion for ordering process improvement
Prioritize feature requirements, track and maintenance software releases matrix and lifecycle
Spearheaded product launch, including site identification, schedule definition, and pricing guidelines; ensuring user documentation and support contract, aligning with customer needs.
Collaborated with account teams, configuring ordering guide for CDMA 1X RAN and messaging products, determining cost and pricing, while supporting customer with responses to RFPs.
Steered $2M reduction in costs through management of key vendor contract renewals annually, implementing support process for optimal response and resolution times.
Supported supply chain through provision of product distribution and logistics from Nokia Asia factory to North America integration center via factory plan
Supported configurations and project milestones, considering product introduction, forecasting, and driving schedule for pilots and production builds.
Developed marketing brochure, product specification, and white paper for CDMA 1X RAN systems, maintaining trade show and customer presentations.
Experienced with B2B EDI by working with Nokia/Motorola Procurement Team
Collected market competitive information and worked with account teams, defining customers’ requirement.
Ha Kim Nguyen email@example.com Page 2
MOTOROLA SOLUTIONS, Arlington Heights, IL
Product Manager/Project Manager (Sept 2005 – Apr 2011)
Became successful in new product introduction and maintained product lifecycle for maximum CAPEX; including maintaining and updating ordering guides, product specifications documents, datasheet, and marketing documentation for product lines.
Established software licensing, processing between 3rd PV and organization.
Interfaced with customer teams and factory planning team with forecasting, reducing lead time and minimizing inventory.
Managed lifecycle of Oracle, HP, CISCO, and Hitachi HW used in EVDO and O&M, guaranteeing new parts were tested when existing parts were depleted.
Executed LTB, eliminating need for spending resources on testing new HW for continuing product availability.
Developed competitive pricing for CDMA O&M products and components for RFP, initiating customer selecting company’s solution to upgrade in over $100M of hardware.
Assisted worldwide account teams, pricing specific product configurations.
Evaluated last time buys for components, facilitating transition and minimizing inventory.
Negotiated and signed 3rd PV software support renewals, upholding continual support for development and customer support teams.
MOTOROLA, INC., Arlington Heights, IL
Project Manager (Jun 1996 – Aug 2005)
Managed and oversaw all testing activities during testing cycle. Made accountable for on-time delivery of commitments. Maintained communication with various teams and managers throughout projects.
Provided strong leadership on various projects, resulting in accurate, on-time delivery within specified budgetary constraints.
Worked with account and development teams, identifying feature enhancements and defects for Motorola System Monitoring Application Processor Tool.
Assisted partners on HW/SW, delivering simulator tools for system test team and supporting performance testing.
Led and directed user documentation reviews, initiating complete and accurate information.
Coordinated training classes with test engineers and field engineers, enrolling classes for customers.
Created, maintained, and delivered detailed project plan and scope of work, delivering efficiency and on time product rollout.
Master of Business Administration (MBA), Marketing
ROOSEVELT UNIVERSITY, Chicago, IL
Bachelor of Science (BSEE), Electrical Engineering
UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN, Urbana, IL
Quality Purple Level
Introduction to Cloud Computing
Certified Scrum Master (CSM) – Target for certification by November 2018
Microsoft Office 365 including Word, Excel, PowerPoint, Word, SharePoint and Microsoft Visio
Jira and Confluence