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Customer Service Administrative Assistant

Cypress, TX
October 25, 2018

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Jazmine Hadden

Houston, TX ***** 510-***-****

High-performing Administrative Professional with 9 years of experience delivering superior results. Proactive and reliable with a meticulously detail-oriented and organized nature. Professional and polite with an upbeat attitude that creates a welcoming office environment.


Market Research & Sales

Applicant Tracking Systems

MS Office, Adobe & CRM Software

Multi-tasking Expertise

Filing & Organization

Time Management

Project Management

Bookkeeping & Finances


JUNE 2017 – AUGUST 2018

Coordinator / Creative Circle – San Francisco, CA

Maintained excellent written and verbal communication skills, problem resolution abilities, and a high level of confidentiality.

Prepared daily/weekly reports supporting the City Manager.

Coordinated candidates’ hiring process from start to finish (I-9, Background Check, Reference Check)

Created company culture through strategic planning for various celebrations & healthy company competitions.

AUGUST 2015 – JUNE 2017

Client Services Coordinator / SCS Global Services - Emeryville, CA

Provided administrative support to the Director of Operations and one direct report with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.

Built strong, positive long-term client relationships by understanding current and future business issues, markets, competition & audiences.

Planned and coordinated audit processes including certification, audit & logo guidelines for new and returning clients.

Coordinated & maintained accurate records in the DMS, CRM & paper files as needed.

Allocated expenses; Preparing, issuing & posting invoices, certificates and reports.

JANUARY 2015 – AUGUST 2015

Executive Administrative Assistant / The Money Source – Walnut Creek, CA

Performed a variety of highly responsible, confidential, and complex administrative duties for the CEO and COO.

Served as primary point of contact for and liaison between management, sales teams, personnel, clients and vendors.

Handled conference and customer related phone calls and emails in a professional and effective manner.

Organized the details of special events, travel arrangements, corporate agendas and itineraries.

Maintained office supplies and invoices, as well as, budgeting and inventory.

JULY 2013-JANUARY 2015

Medical Administrative Assistant / Highland Hospital – Oakland, CA

Conducted conference calls between hospital facilitators and department personnel

Processed daily/weekly reports and correspondence

Handled high-volume calls in pleasant and professional manner

Coordinated the ordering, receiving, stocking and distribution of office supplies

Managed all front office activities to optimize facility workflows and patient management and provided comprehensive administrative support for clinical and office manager.

JULY 2012 – JULY 2013

Teller / Wells Fargo – Alameda, CA

Exercised exceptional customer service by “WOW’ing” each customer in-person and over the phone.

Executed customer transactions, including deposits, withdrawls

Accurately performed tasks to ensure cash drawer balanced at the end of the day

Successfully handled customer service inquiries

JANUARY 2009-JULY 2012

Recruiting Coordinator / Assignment Ready Healthcare – Oakland, CA

Supported Senior Executive Recruiter as the key liaison for strategic relationship management and communications relative to meetings, conference calls, invitations, interviews, etc.

Generated, processed and routed written and verbal correspondence while exercising the utmost degree of discretion and confidentiality.

Reviewed, verified, prepared and maintained new employee files, and ensured employee paperwork and electronic records were maintained and kept confidential.

Organized and led a 2-day staff orientation and training to promote collaboration.



Bachelor of Arts - Communication

California State University – East Bay, CA

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