JUDIE ANN LUNA

Al Saad Doha Qatar

ac7h4y@r.postjobfree.com

974-********

OBJECTIVE

Customer service professional seeking a management role. Skilled in training and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

SKILLS:

Data entry

Sales

Training development aptitude

Cash flow management

WORK EXPERIENCE:

CUSTOMER SERVICE REPRESENTATIVE

At&t Billing and Sales

VXI Panorama Quezon City Philippines

Aug 2016 to Aug 2018

Responsible for assisting customers

Issues and concerns over the phone.

Answering products and services questions

Suggesting information and recommendation

That aligns to the customers needs and wants

CUSTOMER SERVICE REPRESENTATIVE

Verizon Wireless

Alorica Quezon City

Jan 2014 to May 2016

Assisting customers issues and concerns

over the phone.

Maintain customers rapport by listening

And resolving concerns, answering questions

Maintain network by troubleshooting and reporting

Outages and updates documentations

CUSTOMER SERVICE REPRESENTATIVE

Cricket Wireless

Aditya Birla Minacs

Makati City Philippines

May 2012 to May 2014

Process new orders, activation of mobile

Devices

Assist and resolved billing concerns

DEBT RECOVERY SPECIALIST

General Motors

Sykes Marketing Incorporated Services

April 2008 to April 2012

Monitored compliance with established payment

Negotiation and plans

SALES ASSOCIATE

Buffalo David Bitton

Montreal Clothing Incorporated

Taguig City

June 2003 to June 2005

Greeting customers with warmly welcome

Make sure that the items are well displayed

EDUCATION:

PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION

BACHELOR OF SCIENCE IN ACCOUNTANCY

4th year level 1998 to 2003

CENTRO ESCOLAR UNIVERSITY

BACHELOR OF SCIENCE IN ACCOUNTANCY

1ST YEAR LEVEL 1997 to 1998

1997 TO 1998

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