Friendly Sales Associate trained in Management and adept at working in diverse retail and customer service environments and versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Also, skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication capabilities.
Assistant Manager10/2015 to 08/2016
Midway Quick Stop – Oakland, MS 38948 Managed staff of 5 sales associates.
Reported to the district manager regarding all store and staff issues.
Improved supply chain processes by implementing cross-functional efforts in customer service and repair operations.
Created strategies to increase client spending.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Cashier, Stock Clerk07/2012 to 08/2015
SuperValu – Charleston, MS 38901
Trained new cashiers on procedures, customer service and sales techniques.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Routinely answered customer questions regarding merchandise and pricing.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Operated a POS system to itemize and complete an average of [number] customer purchases.
Developed reputation as an efficient service provider with high levels of accuracy.
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris. Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
Legal Secretary05/1996 to 09/2001
Thomas U. Reynolds, Attorney – Charleston, MS 38921 Transcribed legal documents and phone conversations.
Obtained signatures from attorneys for legal documents.
Produced legal documents, including contracts and real estate closing statements.
Filed all pleadings with the court clerk.
Contacted witnesses to testify under oath at court hearings.
Directed and coordinated law office activity, including delivery of subpoenas.
Developed a working relationship with courts, clients, debtors and attorneys.
Contacted clients to schedule appointments and discuss the progress of cases.
Filed all court documents on behalf of the attorneys.
Dictated all weekly and bi-weekly calendar meetings.
Acted as first point of contact for all clients.
Associate of Arts: General Studies
Holmes Community College - Grenada, MS 38901